Plasticsheetsshop Reviews 374

Cant fault them. Received my sheet of plastic for window portable AC. It was cracked in the corner. I reported it and received a new one in a few days

Reccomended

UPS lost the samples I paid for. So, not the plastic sheet shops failure. I did receive the offer of another set of samples or a full refund. However, I needed them two days later and if they couldn't acheive that then I would like a full refund. I received an email a few days later describing a refund. Customer services were quick to respond to my query. I didn't realise the samples I requested shipped out of their Eidhoven facility in the Netherlands. So I would check how long you may have to wait for your sheets.
PS - they asked for a review otherwise I wouldn't have responded with what appears to be a 3star review. I don't think I could give higher than that. Its maybe a tad unfair....

Acrylic came cut to exact measurements and in perfect condition. Service was speedy resolved my ac window issue perfectly.

Excellent customer service.I received damage item and company straight away send me replacement.
As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole has to be cut out for hose from air conditioning unit.This company is second to none Highly recommend.Bless them all.

Easy to use website, fast accurate service.

Top service.
WILL use again👏🏻👏🏻

I made a mistake of purchasing an Acrylic air conditioner window seal from them and am still suffering.

It seems they know very little about their own products; as they have misguided me to choose a wrong option. I had forwarded them the pictures and measurements of an oval connector supplied with my portable AC; in order to make a cut out for it. However they insisted I don’t use this part and connect the hose directly to a circular hole cut out in the sheet. They advised this would allow for a snug fit. However upon arrival it became apparent that the hose won’t fit snug inside the hole and moved around a lot, despite both being of the same circumference. As a result there is a lot of leakage of air due to gaps and spaces, left.

I have reached out to them and they have failed to provide any solution.

As a result, I have been running from pillar to post to find a solution.

The sheet, once stood up against the wall, flexes in the middle. This make me wonder if the sheet is stored in that manner, would it lose it straightness with time.


The order was also delayed.

UPDATE: MY RESPONSE TO YOUR FOLLOWING MESSAGE SENT YESTERDAY

Hi Hannah,

I believe the person who provided the categorical and definitive advice, knows very little about the flexible air conditioning ducts. These ducts have hard raised areas made of wires, alternating with shallow areas, which are covered with a paper like material. While their diameter is measured for the raised areas, the intervening shallow areas can be up to 2cm less. Moreover it’s impossible to stabalise this duct in a hole unless it’s fitted inside a hard pipe or a pipe is fixed inside of it. This is why all air vents have a pipe like extension on their back to fit these ducts.

I had sent the pictures of the air vent supplied with the duct, along with its measurements. I was expecting the cutout to be according to that. However, your agent dissuaded me to ditch the vent and fit the duct directly to the hole, ensuring it would be snug fit. As you can see from the video I sent you, there is no way a 15cm diameter duct can fit snug in a 15cm hole without a solid pipe or air vent supporting it. Even if a pipe or air vent is used, it has to be fixed to the sheet.

If you feel otherwise, can you please send me an actual demonstration of fitting a flexible duct snug inside a hole of same diameter, with full seal and resistance to movements?

I have spoken to many air conditioning experts and visited many specialist shops. They have told me that advice given by your agent was wholly incorrect and I should have not acted on it; insisting to drill an oval hole for the supplied air vent.

I don’t want the sheet to be replaced as I have already applied very expensive Velcro on it and spent considerable time doing so. After wasting almost two full days, I have been able to source a custom made solution at a high cost.

With this, I seriously question the very basic ethics of your business as you fail to take the ownership and responsibility of your actions which led to this situation.

I have reflected my views on Trust Pilot.

Regards

UPDATE: With ongoing correspondence, the business has agreed to refund the amount of money paid for handles and glue, which were a complete waste. With this I have added two more stars to the rating.

The situation is, it’s almost close to impossible to fit handles on the sheet with the items provided.

What they provide is essentially a quick set super glue. There are no instructions provided and even the description on the glue bottle isn’t in English. I have done a lot of research after messing up the handles and sheet and marking them with glue. The surfaces coming contact are polished and slippery and there is no way glue would hold both parts together. So here is what they can do to make it work.

1. Carve indentations in the sheet or fix some kind of anchors to hold the handles.
2. Provide the right kind of two-step quick glue, fit for the purpose.
3. Provide proper instructions in English.

In the end I had to use a lot of glue remover to clean the sheet but unfortunately it’s become hazy.

EDITED to explain changed score from 1 to 2 star and back to 1: Delivery was was not on day I paid extra for and the company is refunding extra charge (good). However, I won't edit further upwards since perspex panel has bottom and top edges not parallel. Big no-no. Father's company would never have a client accept this. I AM in contact with the company to provide pics. Did so. They don't understand parallel. 2☆ is top they deserve having questioned my ability.

Excellent. Despite the courier breaking the sheet in transit. Replacement issued and dealt with very promptly and efficiently

Truly a Great Company with Exceptional Customer Service

I had a fantastic experience with this company, even though my first package arrived damaged — likely due to the delivery service, as the packaging looked like it had been run over a few times. Despite this, the process of resolving the issue was incredibly smooth.

The company had already provided a simple, user-friendly form for reporting issues or feedback. It only took me about two minutes to fill it out, and I quickly received confirmation that a replacement was on its way.

The replacement item arrived in perfect condition, and the sheet itself is absolutely spot-on — exactly what I was hoping for.

To top it all off, I received a handwritten postcard today from Richard, personally apologizing for the initial issue. It was a thoughtful and human touch that truly stood out — it's rare to see that kind of personal care from companies these days. The postcard even included a discount code for a future purchase.

Thank you again for the prompt resolution and for going the extra mile, Richard. I’ll definitely be coming back for any future needs!

Easy ordering product is great well packaged and super quick delivery.

Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery was quick and excellent tracking and delivery options available.
Plastic sheet is quality and well made.
My advice is make sure you measure the window with enough for the Velcro.

Item turned up broken, replacement due to be sent but still not dispatched.

Didn't realise when ordering that even though a .co.uk company items ship from the Netherlands.

I found Plasticsheetshop online and saw that they could cut to exact sizes and still at great prices. Delivery was quick, no delays at all.

Easy to order, quick delivery very good product.

Ordered an air conditioner panel for my window. Came the correct size, but without the vent - despite the description indicating it came with a standard dryer vent hole. Emailed them about it, including screenshots of their description, and they've offered a full refund and advised me to re-place the order (which I intend to do).

The only thing UK about plasticsheetshop is the domain name, your order is manufacturered and shipped from the Netherlands.
The first item received was broken and i reported the item was broken and reported that the AC hole was not present even though the title of the product and description explicitly states that this came with a 15.5cm hole. They have now shipped a replacement still without a hole! making the order useless and they do not take responsibility so it will be on to my credit card company to start a chargeback for goods not as described.

I got the AC window seal acrylic 4mm to use as a long term solution to venting a portable AC. There was clear information on the website about the measurements to take. I think it is very well priced and the product was delivered within 3 days which was faster than expected. Unfortunately the acrylic was damaged upon delivery so i went to customer support and they delivered a replacement within 2 days. Overall great experience, I definitely recommend them!

The first Perspex item arrived broken. Against my express wishes, the company sent a replacement, even though I told them I used a local carpenter to produce a replacement. They continued to insist upon photographs, even though I was clear that I didn’t want a refund. Their software for reporting damaged goods is poorly designed and the company doesn’t read customer emails. All-in-all, a bad experience. They ship to the UK using UPS, who delivered several days late with both of the items I ordered.

I was after some panels to create privacy screens on my narrow boat. I received a fast and comprehensive response to my initial query. Hannah was very helpful and answered all of my questions and suggested an alternative product from their range that suited my needs better, even though it was considerably cheaper. Delivery once ordered was quick and the product is A1, now fitted. In the words of Alan Partridge, "textbook".