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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are well-made, accurately cut to size, and arrive in perfect condition. Many people highlight the excellent service, describing the staff as helpful and responsive, especially when addressing queries or issues. The delivery service is frequently commended for its speed and efficiency, with many orders arriving faster than expected and well-packaged. However, some customers were not happy with their orders, citing instances where items arrived damaged or broken, sometimes even after multiple replacements. A few other people also felt that the delivery was not always on time, particularly when extra charges were paid for expedited shipping. There were also occasional issues with product specifications, such as missing holes for AC units despite descriptions indicating their presence, leading to frustration and inconvenience for some users.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the good quality of the products,... See more

Delivery service

Customers generally had positive experiences with delivery services, often praising quick delivery times,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast and accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service.I received damage item and company straight away send me replacement. As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole... See more

Company replied

Rated 5 out of 5 stars

Ordered and received acrylic sheets quickly. Through no fault of plastic sheet shop they arrived damaged. Informed PSS and they sent replacements immediately. Excellent customer service and sheets cut... See more

Rated 5 out of 5 stars

Excellent service. Only wanted a couple of replacement window sheets for my shed but really impressed with service. Cheapest online, spot on measurements, great packaging and very quick delivery. Grea... See more

Rated 5 out of 5 stars

Fab bit of kit. Delivered faster than the estimated time. I'm not sure I needed to add an extra half a centimetre to the diameter of the exhaust hose, but I'm very pleased with my purchase. Now, the p... See more

Company replied


Company details

  1. Polythene and Plastic Sheeting Supplier

Written by the company

Check out the wide range of high quality plastic sheets at Plasticsheetsshop.co.uk! ✓Easy ordering online ✓Large assortment


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

374 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery
Item exactly what I ordered great quality

March 10, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Neil,

Thank you so much for your fantastic 5-star review! We're delighted to hear that you were happy with the quick delivery and the quality of your order. Your feedback means a lot to us, and we truly appreciate your support.

If you ever need anything else, we’re always here to help!

Kind Regards,
Hannah

Rated 5 out of 5 stars

OMG outstanding

OMG , how easy was it for me to place my order? . The ordering system is absolutely spot on and it’s laid out in such a way that you know what you are ordering. The customer service was outstanding as I was kept up-to-date from Ordering to delivery. It took less than a week for my order to arrive all completely well wrapped. My whole experience of dealing with this company is one of excellence

February 27, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear David,

Thank you for your amazing review! We're delighted to hear that you found our ordering process so simple and that our system made it easy to see exactly what you were purchasing. Your feedback truly means a lot to us! If you ever need anything, we’re always happy to help.

Kind regards,
Hannah

Rated 5 out of 5 stars

Great Service and Products

I ordered various thicknesses of HDPE sheet in specific cutting list sizes to carry out a repair on a boat transom rather than use marine plywood.

During the order process it is possible to add a name to each of your selected sizes which makes it easy to identify the various pieces ordered.

The ordering process was very clear and informative and the prices competitive, delivery was quick with detailed tracking from despatch to receipt.

Would use again and would definitely recommend Plastic Sheet Shop.

February 19, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Stuart,

Thank you for taking the time to share your experience! We're delighted to hear that you found our ordering process clear and informative. It's great to know that our competitive pricing, quick delivery, and detailed tracking met your expectations.

We appreciate your recommendation and if you ever need more materials in the future, we'd be happy to help.

We look forward to serving you again!

Kind Regards,
Tara

Rated 4 out of 5 stars

Good quality, based in the Netherlands

Good quality, as described, accurately cut, well packed. I’m very happy with the product. My only reservation is that I thought I’d ordered from a UK business whereas this is all based and posted from abroad (the Netherlands). I feel that the location of the business should have been made more clear. I’m not sure that I would have gone ahead had I known as I always try to stay as local as possible.

January 24, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Thank you for your feedback! We're glad to hear you're happy with the quality, accuracy, and packaging of your order.

We appreciate your comments regarding our business location and understand your perspective. Your feedback is valuable to us, and we’ll certainly take it on board. If you have any further questions, feel free to reach out.

Rated 4 out of 5 stars

Quick to Respond

Sean was incredibly quick to respond and act when the original delivery was delivered to the wrong address, and we recieved a replacement within a week.

February 7, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Thank you, Will! We really appreciate your feedback.

We're glad Sean was able to quickly resolve the issue and get your replacement to you.

If you ever need anything else, feel free to reach out. Enjoy your order!

Kind regards,
Hannah

Rated 5 out of 5 stars

Excellent service from The Plastic Sheet Shop…

Excellent service from start to finish in the purchase of cut panels of Black Acrylic Sheet.

January 24, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Jeff,

Thank you for your kind feedback! We're delighted to hear that you had an excellent experience with our service and your Black Acrylic Sheet order. We truly appreciate your 5-star review and look forward to serving you again in the future!

Kind regards,
Hannah

Rated 5 out of 5 stars

Prompt service and excellent product…

Prompt service and excellent product from Plasticsheetshop. Courier had delivered one of the parcels broken and the response from the shop was A1. Had the sheet remade and delivered within 48 hours. Highly recommend these guys.

January 8, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear San,

Thank you for your kind words! We’re glad we could resolve the issue quickly and deliver the replacement within 48 hours. Your recommendation means a lot to us, and we look forward to helping you again in future!

Kind regards,
Tara

Rated 5 out of 5 stars

Order delivered and met expectations.

Order delivered and met expectations.
The size was accurate and cut were clean. Fitted very well as expected. Product shipment was as promised and tracking was provided. There was a bit of delay with the border clearance but is external factor which company or courier has no control. The package was quite good with warning stickers says breakable material inside. Overall positive experience

January 11, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear George,

Thank you for taking the time to leave this review! We're thrilled to hear that the product met your expectations and that the fit was just right. We also appreciate your understanding regarding the border clearance delay – these things are out of our control, but we always aim to ensure the rest of the process goes smoothly. We're glad the packaging was up to standard and that you had a positive experience overall. We look forward to serving you again soon!

Kind Regards,
Tara

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, good prices.

January 3, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Steve,

Thank you for your kind words! We're glad you enjoyed our service, fast delivery, and prices. We hope to assist you again in the future!

Kind Regards,
Tara

Rated 4 out of 5 stars

Great product and excellent customer…

Great product and excellent customer service. Ordered for delivery early December, arrived late and damaged. Packaging could do with corner protection, bubble wrap and the blue ties done up tight! We got there in the end, worth the wait, appreciate your determination to put things right!

January 6, 2025
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Becky,

Thank you for your kind words about our product and service! We’re sorry your order arrived late and damaged. We appreciate your feedback on packaging and will work to improve it. Thanks for your patience and understanding—we’re so glad you’re happy with the final outcome!

Kind regards,
Tara

Rated 5 out of 5 stars

Correct size and packed realy well

Correct size and packed realy well, fast delivery. I will buy from this company again and highly recommend them.

December 15, 2024
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Mark,

Thank you for your kind review! We’re delighted to know you were happy with the size, secure packaging, and quick delivery. Your recommendation is greatly appreciated, and we look forward to your next order!

Kind Regards,
Tara

Rated 1 out of 5 stars

Just awful from start to finish

Just awful from start to finish

I was looking for some acrylic to replace broken glass in a large picture frame. I thought I would replace it with acrylic as it would be far easier to handle and much safer. After shopping around, I found plasticsheetshop.co.uk. They offered good prices and as it wasn’t urgent, I was happy to wait the week or so they quoted for delivery. I placed the order and eventually got a dispatch confirmation. A few days after that a large, pink package arrived and when I saw it my heart sank. It had very clearly been dropped on the corners (despite the fragile labels on it). Sure enough the acrylic sheet was damaged with snapped corners and a crack right across the sheet. The packaging was very flimsy and, in my opinion, not fit for purpose. However, I was prepared to give them the benefit of the doubt and went through their damages procedure and a new sheet was dispatched.

Three days later a rather sorry looking package turned up, this time it was clearly been bent in half. Sheet was broken. New damage claim, new sheet dispatched.

Number three rocks up, no change. Despite me informing Plasticsheetshop that the packaging wasn’t sufficient for the sheet of acrylic, they just ignored me and carried on sending it out the same way. Finaly arrived, snapped and crushed……. I report the damage, they resend the sheet…..

….. and yes, this one too. Broken. It wasn’t even packaged properly and half of it was hanging out of the packaging. I really don’t know what they were expecting to happen? If it arrived three times damaged, would you not think of a way to prevent it happening again? I think I was more than patient giving them four chances and even though I told them what the problem was, they just ignored it and continued to send out packages that were almost guaranteed to get damaged in transit. They refunded my money after demanding multiple photos of the damage which I had already sent.

I did a bit of Googling and found an alternative supplier (cutmy) who were more than happy to send out a sheet of acrylic which arrived yesterday, properly packaged, intact and ready to use. I really don’t understand how plasticsheetshop could get it so wrong, but they did. Personally, I would avoid them at all costs. They are based in the UK but operating out of The Netherlands, they don’t care about a good customer experience and there are plenty of alternative suppliers who will give you a far better service.

November 12, 2024
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Martin,

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration caused by the repeated issues with your order. While we worked to replace the damaged sheets and issued a refund, we understand that this situation fell far short of your expectations—and ours.

Please rest assured that we value your feedback and will use this as an opportunity to review our packaging and shipping processes to prevent similar occurrences in the future. While we cannot take any further action on this particular order, we are truly sorry for the disappointment caused.

If you have any additional concerns, please don’t hesitate to reach out to our customer service team directly.

Kind regards,
Tara

Rated 5 out of 5 stars

I needed the plastic sheet to replace…

I needed the plastic sheet to replace broken glass in my greenhouse, so accurate cutting was essential. The ordering process was easy, it arrived a day earlier than expected and fit perfectly. So,very pleased with the overall service from Plasticsheetshop.

November 28, 2024
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Gerald,

Thank you for your review! We're delighted to hear the ordering process was smooth, the delivery was prompt, and the product fit perfectly. It's great to know we could meet your expectations—thank you for choosing us!

Kind regards,
Tara

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