Excellent customer service.I received damage item and company straight away send me replacement. As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole... See more
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Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery... See more
Company replied
Came across this company whilst looking for an accessory for my portable AC unit. Saw their option for the window exhaust hose and bought it. Easy to input the measurements and choose the type requir... See more
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I was after some panels to create privacy screens on my narrow boat. I received a fast and comprehensive response to my initial query. Hannah was very helpful and answered all of my questions and su... See more
Company details
Written by the company
Check out the wide range of high quality plastic sheets at Plasticsheetsshop.co.uk! ✓Easy ordering online ✓Large assortment
Contact info
United Kingdom
- plasticsheetsshop.co.uk
4.2
Great
376 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Just awful from start to finish
Just awful from start to finish
I was looking for some acrylic to replace broken glass in a large picture frame. I thought I would replace it with acrylic as it would be far easier to handle and much safer. After shopping around, I found plasticsheetshop.co.uk. They offered good prices and as it wasn’t urgent, I was happy to wait the week or so they quoted for delivery. I placed the order and eventually got a dispatch confirmation. A few days after that a large, pink package arrived and when I saw it my heart sank. It had very clearly been dropped on the corners (despite the fragile labels on it). Sure enough the acrylic sheet was damaged with snapped corners and a crack right across the sheet. The packaging was very flimsy and, in my opinion, not fit for purpose. However, I was prepared to give them the benefit of the doubt and went through their damages procedure and a new sheet was dispatched.
Three days later a rather sorry looking package turned up, this time it was clearly been bent in half. Sheet was broken. New damage claim, new sheet dispatched.
Number three rocks up, no change. Despite me informing Plasticsheetshop that the packaging wasn’t sufficient for the sheet of acrylic, they just ignored me and carried on sending it out the same way. Finaly arrived, snapped and crushed……. I report the damage, they resend the sheet…..
….. and yes, this one too. Broken. It wasn’t even packaged properly and half of it was hanging out of the packaging. I really don’t know what they were expecting to happen? If it arrived three times damaged, would you not think of a way to prevent it happening again? I think I was more than patient giving them four chances and even though I told them what the problem was, they just ignored it and continued to send out packages that were almost guaranteed to get damaged in transit. They refunded my money after demanding multiple photos of the damage which I had already sent.
I did a bit of Googling and found an alternative supplier (cutmy) who were more than happy to send out a sheet of acrylic which arrived yesterday, properly packaged, intact and ready to use. I really don’t understand how plasticsheetshop could get it so wrong, but they did. Personally, I would avoid them at all costs. They are based in the UK but operating out of The Netherlands, they don’t care about a good customer experience and there are plenty of alternative suppliers who will give you a far better service.
November 12, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Martin,
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration caused by the repeated issues with your order. While we worked to replace the damaged sheets and issued a refund, we understand that this situation fell far short of your expectations—and ours.
Please rest assured that we value your feedback and will use this as an opportunity to review our packaging and shipping processes to prevent similar occurrences in the future. While we cannot take any further action on this particular order, we are truly sorry for the disappointment caused.
If you have any additional concerns, please don’t hesitate to reach out to our customer service team directly.
Kind regards,
Tara
I needed the plastic sheet to replace…
I needed the plastic sheet to replace broken glass in my greenhouse, so accurate cutting was essential. The ordering process was easy, it arrived a day earlier than expected and fit perfectly. So,very pleased with the overall service from Plasticsheetshop.
November 28, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Gerald,
Thank you for your review! We're delighted to hear the ordering process was smooth, the delivery was prompt, and the product fit perfectly. It's great to know we could meet your expectations—thank you for choosing us!
Kind regards,
Tara
Very easy to use order process
Very easy to use order process, which was quickly & correctly completed & delivered. I can definitely recommend.
November 27, 2024
Unprompted review
Item arrived on time well packaged.
November 9, 2024
Unprompted review
Excellent service received
Excellent service received. Only a small order to replace some broken picture frame glass. Quality of the plastic is excellent, competitively priced and fast delivery. Will use again.
October 29, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Matthew,
Thank you for taking the time to leave us a review! We’re thrilled to know you were happy with the quality of the product, our competitive pricing, and the quick delivery. Whether the order is large or small, we’re committed to providing excellent service, so it’s great to hear it met your expectations. We look forward to assisting you again!
Kind regards,
Tara
Really amazing service
Really amazing service, quick delivery and great quality. Highly recommend it.
October 1, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Sir/Madam,
Thank you for the fantastic review! We're so glad to hear that you enjoyed our service, fast delivery, and product quality. It means a lot to us that you'd recommend us. We look forward to helping with any future projects you may have.
Kind regards,
Tara
Excellent product
Excellent product. First class service. My polycarb sheet was cut exactly to my specifications, packaged securely, suffered no damage in transit & was delivered quickly.
I will be using this company in future, & will recommend them to family and friends.
October 31, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Chris,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're pleased with the quality of our product and our service. It's great to know the polycarbonate sheet met your exact specifications, arrived safely, and quickly!
We appreciate your trust in us and look forward to serving you again. Thanks as well for recommending us to your family and friends—word-of-mouth means a lot to us!
Kind regards,
Tara
A very quick response to my enquiry
A very quick response to my enquiry. Great samples, ideal to use as an example for future projects.
October 28, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear David,
Thank you for your kind words! We're thrilled to hear that you found our response quick and the samples helpful for your future projects. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Kind regards,
Tara
Perfect product
Perfect product - acrylic sheet for window replacement in old barns; accurately cut, delivered very quickly. Perfect service.
October 24, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Nick,
Thank you for the great feedback! We're delighted to hear the acrylic sheet was a perfect fit for your barn window replacement and that you were pleased with the quick delivery. We look forward to helping with any future projects.
Kind regards,
Tara
Fast shipping
Fast shipping, easy ordering regarding size colour etc. I would use again without hesitation.
October 16, 2024
Unprompted review
Think about customer relations
As told you are more interested in systems than customer relations.
No problem with stall it’s the company who do not deserve any stars
October 16, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Peter,
Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. Please note that replacement sheets can only be issued exactly as ordered, and unfortunately, we cannot modify them. We value your feedback and appreciate you sharing your thoughts, and we will keep them in mind as we continue to improve our services.
Kind regards,
Tara
Fantastic Service!!!!
Very simple to order online, and delivered quickly at a reasonable price. Very happy customer!!!
October 4, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Chris,
Thank you so much for taking the time to leave us a review! Its great to hear that you had a smooth experience ordering from us and that your order arrived quickly. Your satisfaction means a lot to us, and we’re glad we could offer both great service and value. If there's anything else we can assist you with in the future, don't hesitate to get in touch. We look forward to helping you again!
Kind regards,
Tara
Excellent service
Excellent service. Made precisely to my requirements.
1 sheet delivered was slightly damaged in transit but was quickly replaced. Would definitely recommend and use again another time.
September 8, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Val,
Thank you for your feedback! We’re pleased to hear that our service met your requirements, and we appreciate your understanding regarding the delivery issue. We're glad we could resolve it quickly. We look forward to working with you again and appreciate the recommendation!
Kind Regards,
Tara
Very quick and efficient service.
September 2, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Richard,
Thank you for your kind words! We're glad to hear that you found our service quick and efficient. We look forward to assisting you again in the future!
Kind regards,
Tara
Great customer service
Great customer service. Unfortunately, 1 piece of my order arrived damaged but after contacting the company a replacement piece was ordered and arrived soon after. I would definitely use this company again. The quality of the Perspex ordered was of excellent quality. A*
September 11, 2024
Unprompted review
Reply from Plasticsheetsshop
Hi Gilliana,
Thank you so much for your kind words! We’re thrilled to hear that you were pleased with our customer service and the quality of the Perspex. We apologise again for the initial damage, but we're glad the replacement arrived quickly and met your expectations. We truly appreciate your understanding and are delighted to know you’d choose us again. Thanks for your support!
Kind Regards,
Tara
Excellent communication
Excellent communication, speed of delivery and quality of products, cut to sizes required exactly. Great fit thanks
September 2, 2024
Unprompted review
Reply from Plasticsheetsshop
Hi Jonathan,
Thank you so much for your kind words!
We're thrilled to hear that you were pleased with our communication, delivery speed, and product quality. It’s great to know that everything was cut to your exact specifications and fit perfectly. We truly appreciate your feedback and look forward to the opportunity to work with you again in the future!
Kind Regards,
Tara
Delivered within estimated delivery…
Delivered within estimated delivery time well packaged. No complaints, would reorder.
August 29, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Patrick,
Thank you for your positive feedback! We're glad to hear that your order arrived on time and in good condition. Please let us know if there is anything we can help with in future!
Kind regards,
Tara
Dimension error made on ordering.
The product arrived on schedule and was in good condition on delivery. The dimensions were all as planned. The protective film was badly marked and may in some parts have scratched the surface. This is no major problem but spoilt the finish. I made a dimension error on ordering as my laser measurer doesn’t seem to like operating horizontally, 0.7cm too wide! I now have to find a way to correct my error. Should be fun!
August 30, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Simon,
Thank you for your review and for highlighting the timely delivery and accurate dimensions. We apologize for the issue with the protective film. If once removed, there is any damage to the actual sheet, please do not hesitate to contact us in order for us to resolve this accordingly.
If you need any help correcting the dimension error, feel free to reach out—we're here to assist!
Thanks again for choosing Plasticsheetsshop.co.uk. We wish you the best with your project!
Kind regards,
Tara
Great price
Great price, great service, would recommend. Very efficient service delivered to your door.
August 26, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Peter,
Thank you for your kind words! We're thrilled to hear that you enjoyed our service and found it efficient. We appreciate your recommendation and hope to assist you again soon!
Kind regards,
Tara
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