Excellent customer service.I received damage item and company straight away send me replacement. As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole... See more
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Review summary
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Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery... See more
Company replied
Came across this company whilst looking for an accessory for my portable AC unit. Saw their option for the window exhaust hose and bought it. Easy to input the measurements and choose the type requir... See more
Company replied
I was after some panels to create privacy screens on my narrow boat. I received a fast and comprehensive response to my initial query. Hannah was very helpful and answered all of my questions and su... See more
Company details
Written by the company
Check out the wide range of high quality plastic sheets at Plasticsheetsshop.co.uk! ✓Easy ordering online ✓Large assortment
Contact info
United Kingdom
- plasticsheetsshop.co.uk
4.2
Great
376 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service. I was able to order exactly what I needed and it arrived on time and as described. Will certainly use this company again and recommend to others.
August 3, 2024
Unprompted review
Reply from Plasticsheetsshop
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience and that everything met your expectations.We truly appreciate your recommendation and look forward to serving you again in the future!
Kind regards,
Tara
Product is a great quality
Product is a great quality. Perfectly cut to the size. Amazing customer service and parcel delivery tracking information.
August 2, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Karol,
Thanks for the great review! We're glad you’re satisfied with the product quality, size, and our customer service. Our team works hard to provide excellent delivery tracking information, and it's wonderful to hear it made a difference for you. See you again soon!
Kind regards,
Tara
Good customer service and excellent…
Good customer service and excellent remedial solutions to the issues raised the order
July 8, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Cobra,
Thank you so much for your positive feedback! We are delighted to hear that you were satisfied with our customer service and the solutions provided to address the issues with your order.
Our goal is to ensure every customer has a seamless experience, and it’s wonderful to know we were able to meet your expectations. Your kind words motivate us to continue delivering the best service possible.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Kind regards,
Tara
Easy to order quick to deliver.
Easy to order quick to deliver.
Great service
July 19, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Bernard,
Thank you for your positive feedback! We're thrilled to hear that you found the ordering process easy and our delivery quick. We're committed to providing great service and appreciate your recognition. Looking forward to serving you again soon!
Kind regards,
Tara
I have finally received the samples I ordered.
I received a friendly email, and it seemed to be mistake with the order, so they submitted the samples for free.
Im happy that is now been resolved hence the five stars.
July 8, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Saul,
Thank you for bringing this to our attention. We’ve resent your samples, and they’re on their way. You should receive them soon. We appreciate your patience!
If you experience any further issues, please do not hesitate to contact us at info@plasticsheetsshop.co.uk
Kind regards,
Tara
UK trading company based in the…
UK trading company based in the Netherlands. No where when purchasing does it say that. all of there orders are dispatched from the neatherlands sit in customs for days and get delivered to you past the estimated delivery date.
ordered 4 sheets through them. had tracking to say it would be with us Tuesday, now Wednesday to be told its still in the Netherlands. although this is not their fault on delays it would be good to know country of orgin before purchase or i would not of bought from them. Will not be purchasing from them again.
July 10, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Ben,
Thank you for your feedback. We apologize for any inconvenience caused by the shipping delays and the lack of clarity about our company being based in the Netherlands.
While customs delays are beyond our control, we understand your frustration and are working to improve delivery timelines. We appreciate your business and regret that your experience was not satisfactory. Your feedback is valuable for our improvement.
Thank you for bringing this to our attention.
Kind regards,
Tara
Fantastic
The item arrived exactly as ordered. Packaged securely and with anti scratch film. It was easy to get the correct size, shape, cutouts, positioning etc during the ordering phase which means I got exactly what I was looking for. The acrylic is sturdy and crystal clear. The order came quickly and I honestly couldn’t have asked for more seamless service.
July 6, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Paulina,
Thank you for your detailed and positive review! We're thrilled to hear that your order arrived exactly as you expected. It's great to know that the secure packaging and anti-scratch film kept your item in perfect condition. We pride ourselves on making the ordering process straightforward, so we're glad you found it easy to get the correct size, shape, and cutouts.
We're also pleased that the acrylic met your standards for sturdiness and clarity. Fast delivery and seamless service are our goals, and it's wonderful to hear we achieved that for you.
Thank you for your feedback!
Kind regards,
Tara
It arrived quickly .well packaged and…
It arrived quickly .well packaged and a good price
June 28, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Kim,
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and well-packaged. We strive to offer great prices without compromising on quality, so it's wonderful to know that you're satisfied with your purchase. If you have any other feedback or need further assistance, please don't hesitate to reach out.
Kind Regards,
Tara
Great experience !
1st time ordering from Plasticsheetsshop and a great experience. Easy to order products on their website and reasonable prices. More importantly they had the product I wanted which was cut to size and delivered in 2 days.
June 23, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Noel,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Plasticsheetsshop. It's wonderful to know that you found our website easy to navigate and our prices reasonable. We're especially glad that we could provide you with the exact product you needed, cut to size, and delivered promptly.
We appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Tara
Exactly as described and delivered…
Exactly as described and delivered within the time frame.
June 27, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Eric,
Thank you for your feedback! We're glad to hear that the product met your expectations and was delivered on time.
Your satisfaction is important to us!
Kind Regards,
Tara
Fantastic service
Fantastic experience, love the web ordering interface, and the finish of the edges are perfect 👌🏻
June 27, 2024
Unprompted review
Reply from Plasticsheetsshop
Thank you for your fantastic review! We're thrilled to hear you loved the web ordering interface and found the edge finish perfect. We appreciate your feedback and look forward to working with you again soon!
Kind regards,
Tara
An absolute shambles of a company
Placed an order at the end of May for 3 large pieces of 3mm white acrylic cut to size & 1 piece of 3mm mirror.
Round 1. The pieces of 3mm white arrived wrapped in thin cardboard and were, unsurprisingly, damaged.
Contacted the company and they sent a replacement.
Round 2. The replacement arrived and it was wrong. They sent 2 x pieces of 3mm, great! And bizarrely, 1 x piece of 2mm which is not what I ordered. So I once again contacted them and was sent another replacement.
Round 3. I was then sent the wrong thing, AGAIN!
Round 4. For the fourth attempt, they sent the right thing. Hurrah! But it arrived damaged. Once more, absolutely no surprise given this is a large piece of 3mm plastic, wrapped in thin cardboard, with no corner protectors, coming from the Netherlands to the UK.
Knowing full well this fourth attempt would arrive damaged, I already sourced the materials from elsewhere as I'm behind by 3 weeks on an order for my customer, due to the utter imcompetence of this company. Meaning I'm out of pocket.
They refuse to take the damaged pieces back and to reimburse me for materials I now have absolutely no use for and have had to source from elsewhere. They also flat out refuse to expedite replacements, even following the inconvenience they've caused.
The customer service I've encountered during the whole experience has been appalling. It's been down to me to chase things up and get any answers. I would never, under any circumstance, use them again.
June 27, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Natalie,
Thank you for sharing your experience and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've encountered with your recent order.
First and foremost, we deeply regret the repeated issues with the shipments of your acrylic pieces. It is clear that our handling and packaging procedures fell short of your expectations and our own standards. Please know that this is not reflective of the level of service we strive to provide to our customers.
We understand your disappointment and the impact this has had on your project timelines and budget. We acknowledge the importance of receiving orders correctly and in pristine condition, and we regret that we were unable to meet this expectation in your case.
Regarding the damages and incorrect shipments, we take full responsibility and assure you that we are reviewing and improving our packaging methods to prevent such occurrences in the future.
Once again, we apologize for the inconvenience and disappointment caused. We value your feedback as it helps us improve our services. Please be assured that we are committed to addressing these issues and ensuring a more positive experience for all our customers moving forward.
Thank you!
Kind Regards,
Plasticsheetsshop.co.uk
Inflexible in being able to add another…
Inflexible in being able to add another item to the order. Postage costs too in comparison to other companies. Thought we were dealing with a company from Leeds but order came from Netherlands which meant delivery took longer
June 19, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Chris,
Thank you for your feedback. We apologize for any inconvenience caused.
Regarding the ability to modify orders, our products are custom-made, and orders are processed immediately upon placement. As a result, we are unable to modify or cancel orders once they are placed. This policy ensures that we can deliver high-quality, personalized items as quickly as possible.
In terms of postage costs, we strive to offer competitive shipping rates and will review our pricing structure in comparison to other companies to ensure our customers receive the best value.
We apologize for any confusion regarding our location. All products are shipped directly from our warehouse in the Netherlands, however, we do work to offer the most efficient delivery options for shipping overseas and we appreciate your patience.
Your feedback is invaluable to us, and we hope to serve you better in the future. Thank you for bringing these issues to our attention.
Kind regards,
Tara
Initially impressed with the service
Initially impressed with the service: ordered late one day then tried to add another panel early the next, only to be told I was too late to add to the order and that I’d have to make a new order. When I did this, I was hit with a high delivery cost and a ‘small order’ surcharge. I called to see if they would waive the surcharge, my having just made a large order and was told ‘yes’ they would come back to me but they didn’t. I called twice more and told the same. Fourth call finally resulted in a ‘no’. Fair enough, but they kept me hanging on for nearly 2 weeks!
June 5, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Sir/Madam,
Thank you for sharing your experience. We're sorry to hear about the inconvenience you faced with your order. We apologize for the miscommunication and delay in response regarding the surcharge. Your feedback is valuable, and we will work on improving our processes to ensure a better experience in the future.
Kind regards,
Tara
Shaped plastic sheet made easy!
Great website.
Design the plastic sheet you need, with the cut out shapes you require.
No more lottery trying to cut sheet with a jigsaw hoping it doesn’t crack!
A true example of technology and the internet creating a really useful service!
I would definitely recommend.
June 12, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Tim,
Thank you for your fantastic review! We're thrilled to hear that you found our website easy to use and that our custom design feature met your needs perfectly. Providing a reliable and efficient service is our top priority, and it’s wonderful to know that you had a positive experience with us.
We appreciate your recommendation and look forward to serving you again in the future!
Kind Regards,
Tara
Happy with purchase. Quick and easy to order on website
Quick and easy to order on website. Fair price. Fast delivery with updates on each step of the process. Would order from here again.
May 30, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Lesley,
Thank you for your positive feedback! We're glad to hear that you found our website easy to use, our prices fair, and our delivery process efficient.
We appreciate your support and look forward to your next order!
Kind regards,
Tara
I only gave this one star because I had…
I only gave this one star because I had to.
I have no idea what the plastic is like because it has not been delivered. We have waited in all day for it.
UPS are lying that it has been delivered.
June 10, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Sandy,
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced with the delivery of your order. It is frustrating to wait for a package that doesn’t arrive as expected.
We understand that UPS has indicated the package was delivered, and we would like to investigate this matter further to locate your order.
Could you please contact our customer service team directly at info@plasticsheetsshop.co.uk with your order number? We will check the delivery status and work to resolve this issue promptly for you.
Again, we are very sorry for this inconvenience and appreciate your patience. We look forward to resolving this for you quickly.
Kind regards,
Tara
Perfect shopping experience
A really good shop.
I made an order from the plastic sheet shop for a custom plastic sheet. Unfortunately when it arrived it was broken in the corner. I got in contact with customer service and they were nothing but helpful polite and wanted to resolve the issue.
They sent me another sheet out the next day, which arrived the following week in perfect condition. And the sheet itself is really good quality and exactly what I needed. On top of this they sent me a post card to apologise for my experience!
Honestly 5* company! Not often nowadays you get customer service experience like this!
May 23, 2024
Unprompted review
Great experience
First time using this company. Great product easy to order. Arrived on time
Well packaged, would definitely use again and will recommend to friends and family.
May 26, 2024
Unprompted review
Reply from Plasticsheetsshop
Dear Angela,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your first time using our company was a positive one. It’s great to know that you found our product easy to order and that it arrived on time.
We truly appreciate your recommendation to your friends and family and look forward to serving you again in the future.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Tara
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