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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers frequently highlight the quick and efficient delivery service, often noting that products arrive faster than expected. Many people appreciate the excellent customer service, with a staff member being particularly helpful in guiding them through product choices and measurements. The ordering process is consistently described as easy and straightforward, and the products themselves are often praised for their quality, accurate measurements, and good value. However, some customers also noted issues with delivery, including items arriving damaged due to poor packaging or delays, even when express delivery was paid for. A few other people also felt that the product descriptions were misleading, particularly regarding the presence of holes or vents for air conditioning units, leading to products that did not meet their expectations.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the product quality, noting... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and prompt... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the good quality of products,... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Service

People report positive experiences with service. Customers are impressed by the fast turnaround and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service.I received damage item and company straight away send me replacement. As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole... See more

Company replied

Rated 5 out of 5 stars

Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery... See more

Company replied

Rated 5 out of 5 stars

Came across this company whilst looking for an accessory for my portable AC unit. Saw their option for the window exhaust hose and bought it. Easy to input the measurements and choose the type requir... See more

Company replied

Rated 5 out of 5 stars

I was after some panels to create privacy screens on my narrow boat. I received a fast and comprehensive response to my initial query. Hannah was very helpful and answered all of my questions and su... See more


Company details

  1. Polythene and Plastic Sheeting Supplier

Written by the company

Check out the wide range of high quality plastic sheets at Plasticsheetsshop.co.uk! ✓Easy ordering online ✓Large assortment


Contact info

4.2

Great

TrustScore 4 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I would love for somebody to enlighten me on how £180 is justifiable for delivery of a few PVC sheets? When other comparable websites can do it for £10.
I emailed a query to the company to ask if this was an error and they have clearly just not bothered responding to me.

Avoid this company

January 28, 2024
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear Michael,

Thank you for taking the time to leave feedback.

We are sorry that you did not receive a response to your query. We would like to get back to you about this and assist with your order.

Unfortunately we have not been able to locate any communication from you or an order under your name.

Please contact us on 0122-3976701 or email us at info@plasticsheetsshop.co.uk and we would love to help with any queries you have.

Kind Regards,

Tara

Rated 1 out of 5 stars

Abysmal customer service

Abysmal customer service. This firm got my order out in one day then made the fatal mistake of using EVRI to deliver !
Since then they have promised on 3 separate occasions to get back to me with an update. They never did ! I e-mailed them - they ignored that too .
Caused a real headache and delay on a job now we have to cancel and find a reliable supplier. Great Job?
J McCluskey

January 23, 2024
Unprompted review
Plasticsheetsshop logo

Reply from Plasticsheetsshop

Dear John,

Thank you for your feedback.
We are sorry you have experienced some issues, we want to ensure that this is resolved for you.

We have reached out a number of times for your desired resolution, currently we are awaiting your response confirm if you would prefer a refund or replacement for your order.
Please contact us on 0122-3976701 or email us at info@plasticsheetsshop.co.uk.
We are ready to action your preferred outcome and are looking forward to resolving this for you quickly.

Kind regards,
Tara

Rated 5 out of 5 stars

Very easy to get a fixed price for the…

Very easy to get a fixed price for the HPL that I ordered, and I received the order within the stated time scale.

The ordering system is straightforward to use, and we will be ordering again should we be successful in our tender for replacing several (asbestos) fascias with HPL.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality, price and delivery

I was after a specific size sheet of recycled plastic sheet at an affordable price.

Through this company I was able to get the size I wanted, delivered at a good overall price.

The product is fantastic, does exactly what we needed it to and it arrived in the timeframe I was given.

I would definitely use this company and product again.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service, Quality & Price

The order arrived exactly when it should, and the products were exactly as described.

One of the items was damaged during transit (no fault of Plasticsheetshop), I contacted them by e-mail, and they replaced the item immediately. No questions, no courier fees!

I have other projects in the pipeline, so I'll be prdering more acrylic sheets from them in the future.

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent High Pressure Laminate fabricator

My telephone discussion with Sean was very productive in regard to the feasibility of using HPL panels for part of a bathroom refurbishment project; various methods for fixing / installation to accomodate movement, optimum thickness for this application and edge protection from moisture in use were covered.

10mm thick white sheen finish HPL panels were chosen for the project as flatness in use and ease of maintenance is paramount.

The panels were ordered on the fabricator's website using the digital tools provided for inputting the panel dimensions and all holes and cut-outs required, centred using the x and y edges of the panels. A plan view is built up in stages with each input to give a visual to-scale display of the requirements. Some trial and error was involved in using the system and gaining confidence with the various inputs required (dimensional input is in centimeters and not millimeters as commonly used in the building industry) particularly for recording the locations for the holes and cutouts.

The fabricated panels were delivered 3 business days after the placing the order. Panels were well packaged, hence arrived in very good condition. The panels are very flat with no bowing, the cut edges precise and very smooth. The accuracy of the overall fabricated dimensions and positions of the cutouts and holes is exception.

The panels were fixed to a timber framework using screws. Stainless steel mirror screws with stainless steel screw-on caps was used in lieu of the powder coated colour matched screws available at the supplier. The installation proceeded without any issues and adjustments were not required.

A point to note: No adjustments are accepted when the order is placed, paid and confirmed. Ensure the inputs are checked and reviewed before placing the order.

Very pleased with the product, service and speed of delivery. No hesitation of using the services of the Plasticsheetsshop for the next project.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Exactly what I wanted

The website offered many options, so I could order exactly the size I needed. It arrived and exactly matched what I needed. Great colour and quality.

September 26, 2023
Unprompted review

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