Platinum Cleaners Reviews 

346
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Stole my deposit Disappointed to write this. Booked a carpet cleaner pre a new years eve party. They initially rescheduled to an evening slot and then about 20 minutes before asked to reschedule aga... See more

Company replied

Rated 1 out of 5 stars

Unfortunately have a string of e mails from Gareth and am still awaiting the promised refund having given him the bank details he asked for. Paid £295 for 2 people to spend 3 hours doing a domestic cl... See more

Company replied

Rated 1 out of 5 stars

Liars as well. They never turned up. Cancelled the appointment, could not give me another appointment, refused to return my deposit saying we'll clean your carpets instead. Then I said I don't trust y... See more

Company replied

Rated 5 out of 5 stars

I had an end of tenancy clean performed by the London team 10 days ago and today I got my full deposit back! My landlord said it was spotlessly clean and I cannot thank Anita and her team enough! They... See more

Company replied


Contact info

2.6

Poor

TrustScore 2.5 out of 5

346 reviews

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2.6

All reviews

(346)

1 review in the last 12 months

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Rated 5 out of 5 stars

An excellent service!

I booked Anita and her daughter to clean our flat and shampoo a rug. The flat was immaculate and the rug looked like new. I will definitely use them again and would recommend them.

June 28, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you Shane, welcome anytime
Best wishes

Rated 4 out of 5 stars

It would have been a five star service…

It would have been a five star service had I got Cosmin and his co worker first! They really came along and saved the day. Did a fantastic job cleaning my five bed house, and did it promptly too.
They also cleaned my oven and carpet- all a great job overall.

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely ladies

Lovely ladies, hardworking and very friendly. Amazing clean. Would definitely use them again

June 12, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you
Best wishes

Rated 5 out of 5 stars

Carpet cleaning

Had a carpet cleaned today by the London team, two lovely ladies, Anita and Sharon. Will definitely use again, carpet looks like new. Prompt and efficient service

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

A real professional clean

A real professional clean. My wife was SO impressed and wants them back in 6 months. Also thanks to the London team for putting us in touch.

June 4, 2021
Unprompted review
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Reply from Platinum Cleaners

Happy to of been assistance, we do go the extra mile, to make sure our clients are happy with the service we provide in London.
Best wishes

Rated 5 out of 5 stars

Brilliant end of tenancy clean

Brilliant end of tenancy clean from Anita and Sharon. Place is spotless and landlords commented repeatedly on the quality of the clean. The oven deep clean was superb. Also both just lovely ladies!

May 30, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you Hannah, we are delighted you and the landlord are happy, our aim is to please our clients, it was a pleasure.
Best wishes

Rated 5 out of 5 stars

Amazing service

Very lovely ladies, amazing service and brilliant results. Highly recommend.

May 19, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you Sam, lovely to meet you, carpets look amazing.
Best wishes

Rated 5 out of 5 stars

10/10 recommend!!

Had a carpet clean and an oven clean with platinum cleaners London team. Anita and Sharon were every polite and outgoing they did a fantastic job and I will be passing on their details to family and friends for future jobs!

May 14, 2021
Unprompted review
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Reply from Platinum Cleaners

We are delighted you were happy with our work.
Best wishes

Rated 5 out of 5 stars

Anita and Sharon were so lovely

Anita and Sharon were so lovely! They both did a thorough job. I took so many pics and videos. I am incredibly happy with the outcome. Great for money! I was quoted a lot more from other cleaning companies. They get a big thumbs up from me and I will defo have them back in 6 months or so. They are great to chat with and I loved the customer service. 5/5

May 13, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you Nina, your welcome anytime, we are so grateful for your kind words.
Best wishes

Rated 5 out of 5 stars

Clean rugs!

Sharon and Anita were doing my neighbour’s carpets - I spotted them, grabbed them and they kindly came in to do my rugs! They’re lovely ladies who bring a sense of humour to their job and didn’t mind all the chaos at mine. Really appreciate how clean they got my rugs, and wouldn’t hesitate to book them in again now I know how good they are. Thanks guys!

May 13, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you for making us so welcome in your home
Best wishes

Rated 5 out of 5 stars

Superb job cleaning our flat and…

Superb job cleaning our flat and extremely pleasant people. Massive thanks to you both for the wonderful work.

May 13, 2021
Unprompted review
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Reply from Platinum Cleaners

Your welcome, thank you for your review.
Best wishes

Rated 5 out of 5 stars

Amazing job

Both ladies arrived on time and carried out a wonderful carpet clean. Lovely people, very friendly and did a great job refreshing the carpets. Very pleased with the service we received from the London Team.

May 13, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you for your reviews, it was a pleasure.
Best wishes

Rated 5 out of 5 stars

Thank you ever so much Anita & Sharon…

Thank you ever so much Anita & Sharon what a fabulous job you done on board all of my boats for sale at the Limehouse Marina, I will most definitely be using you lady’s again in the future and passing your details on to other boaters.
Extremely polite hardworking & efficient. *****

May 13, 2021
Unprompted review
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Reply from Platinum Cleaners

It was an amazing experience cleaning the boats, best of luck with the business, a pleasure
Best wishes

Rated 5 out of 5 stars

Fantastic Experience and result

Anita and Sharon came and cleaned our carpets today. Professional and friendly and did a brilliant job. Highly recommend them :)

May 12, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you.
Look forward to seeing you both again, congratulations on your new home,
Best wishes.

Rated 1 out of 5 stars

Platinum Cleaners: Very rude lady who took my phone call.

I was shocked by the rudeness of a lady called Anita to whom I was referred. I am disabled and I said I presumed their company moved furniture in order to clean carpets to which the answer was “No”. I politely asked: “How can you clean carpets if you don’t move furniture?” and I told her I was disabled and my job would require moving a chest of drawers. She responded in a very curt voice by saying that “if you don’t want to use us, you had better look elsewhere”. I was so shocked by her total lack of consideration. I am wondering how they get any business with an attitude like that! I have found another company who assured me: “Of course we can move furniture, Madam” and I booked them for the following day.

May 12, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank you for your review however Anita was not rude or unprofessional she simply tried to explain to you that the very heavy furniture that you implied was very heavy and would be difficult for the 2 ladies who were going to attend your property to move it.... Our collegue has experienced a bereavement, and that's the reason 2 ladies will attend!! You then replied in an aggressive manner I am disabled to which she replied I'm sorry to hear that but we would be unable to move said furniture. We sympathise with people who have disabilities and learning disabilities. We always go above and beyond but Anita wanted to explain this but unfortunately you wouldn't allow her to finish the conversation. Our apologies if you took offence but Anita advised the job could not be completed due to heavy furniture having to be moved so Anita replied maybe it would benifit you finding another company.
Best wishes

Rated 5 out of 5 stars

Quick and efficient!

Had an end of tenancy clean with the London team and they were fast and efficient! Highly recommended!

May 7, 2021
Unprompted review
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Reply from Platinum Cleaners

Thank - you, it was our pleasure.
Best wishes

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