First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
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I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
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Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
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The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
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Company details
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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I just purchased a Platinum Spa and…
I just purchased a Platinum Spa and it's beautiful but I had some issues upon delivery. I contacted Platinum and their response has made me want to change my 1 star review to a 5 star review. I've run my own business for 40 years, I know what a bad day is like. It's how you handle those bad days that makes all the difference in the world. Platinum Spas was quick to respond and act. The problems have been quickly resolved and my gorgeous new tub is ready for use. I have to say good job Platinum, it was a bumpy start but you stood by your product and made things right.
July 14, 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for updating your review and sharing your experience. We truly appreciate your honesty and understanding — especially coming from someone with decades of business experience.
We're grateful for the opportunity to make things right and we're thrilled to hear you're now enjoying your beautiful new spa. If you ever need anything in the future, we're just a call away. Enjoy every soak — you deserve it!
Thanks
Sarah
After shopping for a hot tub
After shopping for a hot tub, we chose Platinum Spas because of the outstanding build quality and value compared to other brands. We love the size of the Tokyo model, which can fit our entire family comfortably.
June 30, 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your wonderful review! We're thrilled to hear that you chose Platinum Spas for your hot tub and that the Tokyo model is a perfect fit for your family. It's great to know you're enjoying the spacious design and exceptional value.
A big thank you as well to Family Time Spas for ensuring smooth delivery and service—partners like them help make the whole experience even better.
Wishing you many relaxing and memorable moments in your new hot tub!
Thanks
Sarah
Wonderful experience!!!
Anastasia at Valley was EXCEPTIONAL!! She knew everything about every tub and was extremely helpful, kind and courteous. The 3 gentlemen whom did the delivery were wonderful as well. They worked in the scorching heat and were professional and friendly. Highest marks!!
June 26, 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your wonderful review! We're thrilled to hear that Anastasia at Valley Pool and Spas provided you with such exceptional service — she truly is a star, and we’ll make sure your kind words reach her.
We're also incredibly proud of their delivery team and appreciate you recognizing their hard work, especially in the intense heat. Your support and kind feedback mean the world to us. Thank you again for choosing Valley Pool and Spas and Platinum Spas — we hope you enjoy your new tub!
Thanks
Sarah
Do not reccomennd
Had the hot tub wired up by electrician on Thursday morning. Filled tub per instructions and started once water was full. Hot tub has been shutting down with two error messages. Contacted local dealer and have yet to receive a call from Service regarding sending someone to correct problem.
I would return this unit if the dealer would take it back.
Paid too much to have problems at start up.
Already regretting this decision.
June 19, 2025
Unprompted review
Reply from Platinum Spas
Thank you for your feedback, and we’re sorry to hear about your initial experience.
To clarify, the issue with your hot tub was due to an air lock, which can occasionally happen during the initial fill. You reached out to us after business hours on Friday, and we responded promptly by calling you first thing when we reopened. We also sent a technician out straight away to resolve the issue.
We always strive to provide timely service and support, and we regret any inconvenience this caused. Please don’t hesitate to reach out if you experience any further issues — we’re here to help ensure you enjoy your hot tub to the fullest.
Thanks
Sarah
Great hot tub
Great hot tub, great service, no hassle with the purchase
June 11, 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying your hot tub and that the purchase process was smooth and hassle-free. Providing great service is what we aim for, so it’s fantastic to know we hit the mark. If you ever need anything, we’re just a call or message away. Enjoy your soak!
The overall customer service was great
May 24, 2025
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service team.
At Hot Tub Liquidators and Platinum Spas, we always aim to provide top-notch service and support, and it's wonderful to know we delivered that for you. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your hot tub!
Thanks
Sarah
Installation of the hot tub
The team who installed the hot tub was professional and did a great job.
Would highly recommend this company
May 24, 2025
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that you were happy with the installation and found the Hot Tubs Direct team to be professional. We truly appreciate your recommendation – it means a lot to us.
If you ever need anything in the future, don’t hesitate to get in touch. Enjoy your hot tub!
Warm regards,
Sarah
Everything was communicated clearly…
Everything was communicated clearly from start to finish
May 29, 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your kind words!
We're thrilled to hear that everything was communicated clearly throughout your hot tub purchase with the Hot Tub and Wellness Centre. Providing a smooth and transparent experience from start to finish is very important to us, and it's great to know we delivered that for you.
If you have any questions down the line or need support, we're always here to help. Enjoy your new hot tub!
Thanks
Sarah
Worst purchase of my life
I bought this hot tub in December of 2024. The company delivered it on a very cold day and it sat to freeze into a solid block because the 110 plug In is not a standard plug but a special one. Once I was able to thaw it and start it up a week later, I found that it will not maintain the temperature you set it at. It drops about 3 degrees in 20 minutes making it unusable in winter. The warranty has not been expired yet the company said it's not broken that's just how it works at 110. After my $7,000 purchase was final and hot tub already delivered THEN I was informed this hot tub will only maintain temperature when hooked up to 220 electric even though it is sold as 110 or 220. They informed me it is more efficient with 220 but failed to mention the poor function making it unusable in winter conditions. Even now that it is spring the hot tub still will not maintain temperature, dropping a few degrees when the Jets are used. It also states on the paperwork it will take roughly 10 to 15 hours to get up to temp and it took over 72 hours. I have never been so dissatisfied with any purchase in my life. Anytime people use the hot tub it gets dirty and takes 3 or 4 days for the water to clear again. The well known company Pools Plus, will not honor the warranty and has not looked at my hot tub a single time even though I have called them multiple times with these issues.
December 24, 2024
Unprompted review
Reply from Platinum Spas
Thank you for sharing your experience — we're genuinely sorry to hear how disappointed you’ve been with your hot tub purchase, and we understand your frustration.
We’d like to clarify a few important points that may help shed light on your concerns:
• Electrical Setup: The model you purchased is a convertible spa, meaning it can run on either 120V or 220V power. While it is true that it operates on a standard 15A plug (unless upgraded to a 20A by a dealer), at 120V it runs a 2kW heater. This setup limits its ability to maintain temperature when the high-speed jets are in use — especially in cold weather — because the heater cannot run simultaneously with the pump at full speed.
• Temperature Drop: A 2–3 degree drop during extended jet use in winter conditions is expected behaviour for 120V operation. This is why we strongly recommend converting to 220V for consistent performance in colder climates. We sincerely apologise if this was not clearly explained to you before purchase.
• Water Clarity: Regarding your concerns about water clarity, it sounds like the filtration or chemical balancing might need adjusting. We’d be happy to provide support or guidance to help improve water maintenance.
We regret that your experience was not what it should have been.
Kind Regards
Sarah
Central Va Hot Tub and Spa, Robert Revill
Simply outstanding! Robert's servicing of our very old hot tub last year greatly impressed me. So when our old one died, we contacted him about his products.
The entire process was great, from removal of the old tub, to installation of the new one (to include leveling on our sloped patio). I highly recommend Robert and the Platinum Spas.
May 21, 2025
Reply from Platinum Spas
Thank you so much for your thoughtful review!
We're truly grateful for your continued trust in Robert and Central VA Hot Tubs and Spa. It’s wonderful to hear that last year’s service left such a strong impression, and we’re thrilled we could help make the transition to your new hot tub a smooth and positive experience.
From removal to installation—even on a sloped patio—we’re glad everything met your expectations. Enjoy your new Platinum Spas hot tub, and please don’t hesitate to reach out if you ever need anything. Your recommendation means the world to us!
Thanks
Sarah
The extra jets
The extra jets and the added power. The previous spa we had was too mild.
May 15, 2025
Reply from Platinum Spas
Thank you for your review for Platinum Spas and Dream Hot Tubs! We're glad to hear you're enjoying the extra jets and added power—it's great to know this spa is a better fit compared to your previous one. We hope it brings you many relaxing and rejuvenating moments. If you ever need assistance or have any questions, we're here to help!
Thanks
Sarah
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that you found the Kirsplash Pools installation team both professional and friendly.
Customer satisfaction is our top priority, and it’s great to know they delivered a positive experience. Enjoy your new hot tub, and please don’t hesitate to reach out if you need anything in the future!
Thanks
Sarah
Reply from Platinum Spas
Thank you so much for your review and for sharing your experience.
While those features aren’t included as standard, we’re happy to confirm that the Wi-Fi module and app functionality are available for purchase separately.
Please contact Valley Pool & Spas, where you purchased your hot tub from and they will be able to assist you.
Kind Regards
Sarah
Platinum spas Amazing
The installers were amazing and hot tub factory outlet did an amazing job. Love the features just wish it came standard with WiFi connectivity or had its own app controls
May 17, 2025
Reply from Platinum Spas
Thank you for your wonderful feedback! We're so pleased to hear that you had a great experience with our installation team at the Hot Tub Factory Outlet and that you're loving your Platinum Spas hot tub.
We appreciate your comments about WiFi connectivity. If you ever have questions about upgrade options or app controls, feel free to reach out—we're happy to help!
Thanks
Sarah
Excellent Service & Very Knowledgeable Engineers
What can I say, I am seriously impressed by this company. Struggled to find someone to mend our swim spa, they turned up and before I even had a chance to explain the problem the faults were isolated and fixed by the very knowledgeable engineer! So pleased to have found them. Thank you.
May 15, 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your fantastic review! We're delighted to hear that our team was able to quickly identify and resolve the issues with your swim spa.
Our engineers take great pride in their expertise and it's always rewarding to see that reflected in our customers' experiences. We're so pleased you found us and that we could help—please don't hesitate to reach out if you need anything in the future!
Warm regards,
Sarah
Operational questions
Buying went well, as I knew which model I wanted. Upon our pick up & our own set up, most questions I had for Salesperson, he always referred me to Josh in Service Dept.
I had great help from Josh, not their salesman.
January 13, 2025
Reply from Platinum Spas
Thank you for your feedback. We're glad to hear that the buying process went smoothly and that you knew exactly which model you wanted.
We’re especially pleased that Josh in the Service Department at Hot Tub Liquidators was able to provide the help you needed — he’s a valued part of the team. If you have any further questions or need assistance, we're always here to help.
Thanks
Sarah
What a wonderful experience!!
The husband and wife duo that run this business are top-notch and accommodating! They made sure to make us feel right at home and took all the time we needed to explain differences between spas, showing us options, and being extremely flexible when it came to payment and delivery! We would definitely recommend anyone in the area looking for a spa as we would definitely buy from them again!
May 14, 2025
Reply from Platinum Spas
Thank you so much for the glowing review! We’re truly grateful for your kind words and so glad to hear you had such a positive experience with the Spa Haus.
It’s always our goal to make every customer feel right at home and ensure they have all the information they need to make the best choice.
Your recommendation means the world to us, and we’d be honoured to help you again in the future. Enjoy your spa!
Kind Regards
Sarah
Pleasure doing business with you.
Matt was awesome explaining the whole process, he was very knowledgeable about the spa we purchased, very hands on, he always returned my calls in a timely manner, and I would recommend the Spa Haus to everyone. Really great experience.
May 14, 2025
Reply from Platinum Spas
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Matt provided you with such knowledgeable and attentive service throughout the process.
It means a lot to us that you had a great experience and that you would recommend Spa Haus to others. Enjoy your new Platinum Spas hot tub, and please don’t hesitate to reach out if you ever need anything in the future!
Thanks
Sarah
The spa had two leaks from pipes that…
The spa had two leaks from pipes that were not properly glued at the factory. The controls are very hard to use.
May 7, 2025
Reply from Platinum Spas
We're very sorry to hear that you've experienced issues with your hot tub, and we truly apologise for the inconvenience caused by the leaks and difficulty with the controls.
We want you to know that the necessary parts have already been sent out to address the issue. If you need any help with using the controls, please don't hesitate to reach out to The Place Hot Tub dealer — they’ll be more than happy to assist you.
Your satisfaction is very important to us, and we're here to help make things right.
Kind Regards
Sarah
If you are looking for a hot tub, look no further!
If you are looking for a hot tub, you won't find a better hot tub than Platinum Spas or a better business selling them than The Spa Haus.
After going to 6 spa shops looking at all the different spa brands (Jacuzzi, Wellis, Coast, Cyclone Series, Everest, Artisan, Sundance). Hands down Platinum Spas was the best due to their jet count, jet positions, overall base adds (bluetooth speakers, lights, fountains), durability of the steel frame, and the of course the price.
The hot tub we choose was the Tokyo which has 89 jets, specifically designed for hydro massage, which really gets the knots out of my shoulders with the downward directed jets in the neck rest. My husbands favorite spot is the lounger that hits every muscle from neck to feet, including the hip flexors.
The best part is the jets are interchangable and some can be directed to different angles for better attention to areas in need. If you want an amazing spa buying experience, go to the Spa Haus. Matt was a wealth of knowledge, helpful in all ways and delivery was fast and efficient.
May 3, 2025
Reply from Platinum Spas
Wow—thank you for such a detailed and enthusiastic review! We're absolutely delighted to hear how happy you are with your Tokyo Hot Tub from Platinum Spas. It sounds like you and your husband have already found your favourite spots, and we’re so glad the hydrotherapy features are making a real difference.
We really appreciate you sharing your experience visiting other spa shops and ultimately choosing The Spa Haus. It means a lot to know that both our products and service stood out. Matt will be especially thrilled to hear your kind words—he takes great pride in helping customers find their perfect spa.
Enjoy every relaxing moment, and please don’t hesitate to reach out if you ever need anything!
Kind Regards
Sarah
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