Omnitub Reviews 415

Reply from Omnitub

Feb 18, 2026

Thank you for your feedback.

We have recently reviewed and refined a number of older public responses to ensure they reflect the tone and standards we expect of ourselves today. As a business that has grown and evolved over several years — particularly through the disruption of the COVID period — we believe it is appropriate that our public communications reflect that maturity.

Editing a reply does not alter the original review or the history of the matter. It simply ensures that our responses remain measured, professional and aligned with how we operate now.

We stand by the quality of our products and continue to support customers after purchase. Where issues arise, we address them through clear process and documented communication.

If you would like to discuss any specific concern directly, we are always open to doing so.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

This is brilliant to read — thank you.

Choosing a deep bath should feel exciting, not overwhelming, so I’m really pleased the YouTube videos helped you find the right fit. With so many sizes and custom colour options available, we always try to make the process feel clear and personal rather than complicated.

WhatsApp works well for us because it keeps things simple and direct — just how buying a handmade bathtub should be. From first enquiry through to delivery, we want everything to feel smooth and considered.

And I love that you’ve called the tub “glorious.” Every one of our 600mm deep soaking bathtubs is handmade in Somerset, so hearing that it’s exactly what you wanted makes the craftsmanship worthwhile.

If you do get a chance to share photos or a video of the finished install, we’d genuinely love to see it. Feel free to tag us or send it over — seeing our products in their new homes never gets old.

Thank you again for the recommendation.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

That’s what we like to hear — thank you.

There’s something special about collecting your bath directly from where it’s made. Every one of our 600mm deep soaking bathtubs is handmade here in Somerset, so when customers pick up from the workshop, they’re seeing exactly where their deep bath was crafted.

I’m glad the communication felt smooth as well. When someone needs a luxury bath quickly, we always do our best to make the process straightforward and personal.

The 1250 x 750 is a compact footprint with serious soaking depth, so it’s a brilliant choice when space matters but comfort still comes first.

If you get a chance once it’s installed, we’d genuinely love to see photos of it in its new home. Tag us or send them over — we never get tired of seeing our handmade bathtubs out in the world.

Ollie – Omnitub

Reply from Omnitub

Jan 29, 2026

Hi,

We’ve reviewed this carefully against our records.

The order linked to this review (Order #6473) was for a bathtub only. No plug, waste, or brassware was supplied by Omnitub as part of this order.

As a result, the product described as “flaking” is not an Omnitub product and is not covered by any Omnitub guarantee.

While we always stand behind the products we manufacture and supply, it isn’t appropriate for a third-party item to be attributed to us in a public review.

We therefore ask that this review is either amended to remove reference to the plug and waste, or removed entirely, as it does not relate to an Omnitub-supplied product.

Best regards,
Ollie

Reply from Omnitub

Feb 16, 2026

Nancy — this is such a brilliant message to receive, thank you.

There’s something special about installing a deep soaking tub in your first home. An Omnitub isn’t just another bathroom fixture — it changes how a space feels. That 600mm internal soaking depth turns an ordinary room into somewhere you genuinely want to spend time.

I’m really pleased the website helped you choose confidently. We work hard to make selecting the right Omnitub clear and informed, not overwhelming. And I’m glad the kerbside delivery ran exactly as it should — when you’re waiting for something handmade in Somerset, it needs to arrive perfectly.

Knowing your Omnitub has added both value and enjoyment to your home means a great deal to us.

If you ever feel like sharing a photo of it installed, we’d love to see it in its new home.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

Mi — thank you, we really appreciate that.

Short and simple, but it means a great deal to us. Every Omnitub is handmade here in Somerset with one purpose — to deliver a proper 600mm deep soaking experience that feels solid, considered and built to last.

Your 1050 x 1050 Duo is a fantastic choice. Compact footprint, serious depth — it’s a deep soaking tub that changes how a bathroom feels.

We’re proud you’re happy with it.

If you ever feel like sharing a photo once it’s fully installed, we’d genuinely love to see your Omnitub in its new home.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

Lisa — this is such an incredible review to read, thank you.

Hearing that your Omnitub has made that kind of difference — especially when you’ve been wanting a Japanese soaking tub for years — genuinely means a lot to us. The whole point of our 600mm deep soaking depth is exactly what you described: sitting comfortably in hot water up to your chin and actually feeling the benefit.

We love that the videos helped you choose the right size (Tiger does earn his keep jumping in and out of tubs…). And I’m so pleased shipping to the US was smooth — we send our handmade Somerset tubs all over the world, and it never gets old seeing them land safely overseas.

The Solo Extra is a brilliant choice for a smaller space with maximum soak.

If you ever feel like sharing a photo of it installed, we’d absolutely love to see your Omnitub in its new home across the Atlantic.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

Angela — thank you, that’s so kind of you to say.

I’m really pleased your builder felt supported — we always try to make the ordering process straightforward, whether it’s the homeowner or the installer speaking to us. Getting every detail right before installation makes a big difference.

Great choice going with white as well. It’s timeless, clean, and lets the shape of the Omnitub do the talking. Once it’s in place, that 600mm deep soaking depth will completely transform the space.

I’m glad everything arrived promptly and exactly as it should. That’s how it should be when you’re investing in something handmade in Somerset.

When it’s installed, we’d absolutely love to see it in situ if you feel like sharing a photo.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

Amber,

We’re genuinely sorry to read this.

Having reviewed your order history, we can see your original purchase dates back several years. If there was a delivery issue at that time, it would have been handled under the systems we had in place then.

Since 2019–2023, our dispatch, tracking and customer service processes have significantly evolved. We now operate with fully integrated delivery tracking, depot scanning, and direct communication channels to prevent the kind of issue you’ve described.

For clarity, our customer service is not limited to WhatsApp — we are available via phone and email as well. WhatsApp is simply one of several options many customers prefer for convenience.

If there is an unresolved matter from a previous order, please contact us directly with the relevant order number and we will review it properly.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

Neil — that’s exactly how we like it.

Order at 8am, collect within the hour. When stock is ready at the workshop, we’ll always move quickly. One of the advantages of buying a handmade Omnitub direct from Somerset.

There’s something satisfying about collecting it straight from where it’s built — no middlemen, no delays, just a proper 600mm deep soaking tub ready to go.

When it’s installed, we’d genuinely love to see it in place. If you grab a photo or a quick video, tag us or send it over. Seeing our Omnitubs out in the world — especially when they’ve been collected fresh from the workshop — never gets old.

Enjoy the soak.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

Tim — thank you for this.

We’re human, and occasionally mistakes happen. What matters to us is how quickly and properly we put them right. I’m really pleased we were able to correct it within a few days and deliver exactly what you ordered.

Every Omnitub is handmade in Somerset, and when someone is waiting for a 600mm deep soaking tub, we know there’s no room for delay. Standing by our word is non-negotiable.

Your patience is genuinely appreciated, and I’m glad the end result reflected the service we aim to provide.

When it’s fully installed, if you feel like sharing a photo of your Omnitub in place, we’d love to see it.

Enjoy the soak.

Ollie – Omnitub

Reply from Omnitub

Feb 16, 2026

Josh — love that.

Keeping you informed from order to delivery is exactly how it should feel. When someone’s waiting on a handmade Omnitub, there shouldn’t be guesswork — just clear updates and a smooth arrival.

And I’m glad you’re enjoying the soak. That 600mm deep soaking depth is what makes the difference — proper immersion, proper comfort, not just a standard tub.

We build every Omnitub here in Somerset with that experience in mind, so hearing it described as “amazing” makes it worthwhile.

If you ever grab a photo or quick video of it in place, tag us or send it over — we always appreciate seeing them installed.

Enjoy it.

Ollie – Omnitub