Purchased a deep omnitub, arrived and fitted with ease. Looks super great. Only had an issue when the fitter lost the waste pushdown part. Contacted Ollie via WhatsApp, and had a great personali... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn’t rate Omnitub high enough. Sent a query on WhatsApp as couldn’t deliver to my postcode. Ollie video called me after the gym late evening lifted the block on my post code (shared with the Scott... See more
Company replied
Having visited the Omni Tub showroom we were delighted to be able to see the product and check the dimensions and ease of access into the different baths. The colour matching is a great service as we... See more
Company replied
My order arrived promptly and well packaged. Due to changed availability of labour, it was some weeks before my plumber could install the tub, whilst I was away, It looks amazing (in my tiny bathroom)... See more
Company replied
Company details
Written by the company
A Deep Soaking Bath Tub Manufacturer based in Somerset offering 20 sizes of 600mm internal depth deep soaking bath tubs in 123 colours with of without whirlpool systems. Suitable for indoor, outdoor or commercial use and available Worldwide Shipping. Bespoke sizes are also available along with chain branded solutions and plunge depth sizes. It's an idealic solution to anyone who wants a British made tub for their environment along with a depth that genuinely covers the body and retains water temperature like no other tub in the World.
MANUFACTURERS GUARANTEE
30 Years
As a reputable manufacturer, we are personally prepared to support our customers with a meaningful guarantee lasting up to 30 years.
Contact info
Unit 5A Batch Business Park, BS24 0ES, Lympsham, United Kingdom
- 01934 751 200
- info@omnitub.co.uk
- www.omnitub.co.uk
4.3
Excellent
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just so happy with the bath kids love…
Just so happy with the bath kids love it the build quality is 100 % only thing wrong with it can’t get the kids out of it happy days
March 17, 2025
Reply from Omnitub
Edward — this one made us smile.
If the only problem is getting the kids out of it, we’ll take that every day of the week.
We build every Omnitub with that 600mm deep soaking depth and solid construction so it feels substantial, comfortable and built to last — so hearing the build quality is “100%” is exactly what we aim for.
It’s brilliant that it’s become part of family time already. A proper deep tub should be something everyone enjoys.
If you ever catch a moment (once the kids finally get out!), we’d love to see a photo of your Omnitub in its new home.
Ollie – Omnitub
Suberb product and craftsmanship
Suberb product and craftsmanship, purchased both the deep soak tub 600mm X 1100mm and an 800mm X 800mm shower tray, looks great and I am well pleased.
April 16, 2025
Unprompted review
Reply from Omnitub
Karl — thank you, that’s great to hear.
“Superb craftsmanship” is exactly what we aim for with every Omnitub and shower tray that leaves our Somerset workshop. The 1100mm deep soak tub paired with the 800 x 800 shower tray is a brilliant combination — compact, purposeful, and built properly.
We put a lot of care into making sure both the deep soaking tub and the trays feel solid, well-finished and designed to last, so it’s fantastic to know you’re pleased with the result.
If you ever feel like sharing a photo of the finished setup, we’d genuinely love to see how it looks in your space.
Ollie – Omnitub
Really poor customer service...my…
Really poor customer service...my bathtub was not delivered on time. You agree an arranged delivery date which is confirmed via their tracking system. At around midday on the day it was due to be delivered they changed the tracking information to delivering it 3 days later. No notification, email, call or anything.
When I realised and called to clarify the situation I was offered no solution, help or compensation for the extra costs (which ultimately were £375) because the bath was not delivered on time. I was told 'no way' by Ollie when I asked for help towards my extra costs and he essentially did absolutely nothing to try and help to get my bath to me on time. He blamed the delivery company, said it wasn't his responsibility and clearly had absolutely no care or concern for the position he put me in.
I have since received the bath and written to him outlining, with proof all the extra costs I incurred due to the failed delivery and he once again said he will not cover anything.
I will be taking this matter to small claims court.
My advice is find a bath elsewhere if you expect it to arrive on time or if you wish to receive any reasonable, polite or caring customer service.
April 9, 2025
Reply from Omnitub
Lou,
We’re sorry that this delivery did not meet your expectations.
For clarity, your order was placed on 8th April with an estimated delivery date of 11th April. It was delivered on Monday 14th April — one working day later — during the Easter period, which is one of the busiest times for UK pallet networks.
As soon as the revised date was confirmed by the carrier, this was communicated.
We fully understand that delays can be frustrating, particularly when trades are booked. However, third-party labour or related costs were not communicated to us prior to dispatch, and as per our published terms, we are unable to accept liability for consequential expenses.
The product itself was delivered in full and in perfect condition.
We always aim to be transparent, fair and consistent in how we handle situations like this.
Ollie – Omnitub
I'm thrilled with my Omnitub
I'm thrilled with my Omnitub, for a small bathroom it's perfect. The team were really helpful and answered all our fitting questions and the customer service was brilliant.
April 1, 2025
Unprompted review
Reply from Omnitub
Karen — that’s wonderful to read, thank you.
Omnitubs really come into their own in smaller bathrooms, so I’m thrilled it feels perfect for your space. That deeper 600mm soaking depth makes all the difference without needing a huge footprint.
I’m also pleased the team were able to help with the fitting questions — getting those details right before and during installation is important, and it’s always better to ask.
Hearing that you’re “thrilled” is exactly why we do what we do.
If you ever feel like sharing a photo of your Omnitub in place, we’d genuinely love to see it.
Ollie – Omnitub
Excellent service
Excellent service! Very happy with our Omnitub purchase and delivery. Very reassuring to speak to someone before placing our order to make sure everything was correct.
February 27, 2025
Reply from Omnitub
Brian — thank you, that’s really appreciated.
We know an Omnitub is a considered purchase, so being able to speak to someone before ordering is important. It’s great to hear that conversation gave you confidence and made the whole process feel reassuring.
From confirming the details to ensuring delivery ran smoothly, that’s exactly how we want it to feel. Every Omnitub is handmade in Somerset with that 600mm deep soaking experience in mind, so getting the specification right from the start makes all the difference.
If you ever feel like sharing a photo of your finished bathroom, we’d genuinely love to see your Omnitub in place.
Ollie – Omnitub
Quick & accurate responses to my…
Quick & accurate responses to my questions and fast delivery to NI!
February 21, 2025
Reply from Omnitub
Paula — thank you, that’s lovely to hear.
We always aim to keep things clear and responsive, so I’m really pleased you found the answers quick and accurate. Getting a handmade Omnitub delivered to Northern Ireland smoothly and without delay is something we take pride in — especially when logistics can sometimes feel more complicated across the water.
From first enquiry to arrival, it should feel straightforward.
If you ever feel like sharing a photo of your Omnitub in place, we’d genuinely love to see it.
Ollie – Omnitub
Online ordering easy to navigate,staff…
Online ordering easy to navigate,staff helpful when contacted by phone
February 19, 2025
Reply from Omnitub
Garry — thank you.
We’ve worked hard to make ordering an Omnitub online straightforward and clear, so it’s great to hear you found it easy to navigate. And when someone does pick up the phone, we always want that conversation to feel helpful and reassuring.
A 600mm deep soaking tub is a considered purchase, so combining a smooth online experience with proper human support matters.
Really appreciate you taking the time to leave the review.
Ollie – Omnitub
Great product
Great product, amazing customer service, nothing was too much trouble for them to do. Would definitely buy again.
February 18, 2025
Reply from Omnitub
Marc — thank you, that’s brilliant to hear.
“Nothing was too much trouble” is exactly how we want every Omnitub purchase to feel. From first enquiry through to delivery, it should be straightforward and well supported.
We put a lot of care into every tub we handcraft here in Somerset, especially with that proper 600mm deep soaking depth that makes it a completely different experience from a standard bath.
Hearing that you’d definitely buy again means a great deal to us.
If you ever feel like sharing a photo of your Omnitub installed, we’d genuinely love to see it in its new home.
Ollie – Omnitub
After reading the recommendations on…
After reading the recommendations on Mum's Net regarding Omnitub I drove to their Warehouse and was spoilt for choice in size, colour and type.
I purchased a small tub at the sale price and Ollie stored the bath tub for me at no extra cost.
It was delivered on time, with no hassle and with a shipping company that answered phone calls.
I can't wait for the bathroom to be finished so I can have a long soak!
All in all a very satisfactory experience.
Thank you Ollie
February 24, 2025
Unprompted review
Reply from Omnitub
Paula — thank you, that’s such a lovely review.
It’s always nice to hear someone has come to us through recommendations — word of mouth means a lot. I’m glad the visit to the warehouse gave you the chance to properly see the sizes and options in person. With our deep soaking tubs, actually standing next to them makes all the difference.
I’m pleased we could store your Omnitub until you were ready as well — renovations rarely run exactly to schedule, so flexibility helps.
Great to hear delivery was smooth and hassle-free too.
When your bathroom is finished and you finally get that long soak, we’d genuinely love to see a photo of your Omnitub in place.
Ollie – Omnitub
Omnitub baths are great ~ I’ve been…
Omnitub baths are great ~ I’ve been pleased with mine - both in terms of service and the durability of the finish. And yes they are deep! Much easier to get out of when the water is still in the bath!
January 31, 2025
Reply from Omnitub
Grinchyface — thank you, that’s brilliant to read.
Durability and depth are exactly what an Omnitub is about. We build them to be solid, long-lasting and genuinely different from a conventional bath — and yes, that proper 600mm deep soak makes all the difference.
I’m especially pleased you’ve noticed how easy it is to get out, even with the water still in. The upright soaking design isn’t just about depth — it’s about comfort and practicality too.
It’s great to hear you’ve been pleased both with the product and the service.
If you ever feel like sharing a photo of your Omnitub in place, we’d love to see it.
Ollie – Omnitub
Reply from Omnitub
Andreas — thank you, we like that.
Fast, efficient and clear communication is exactly how ordering an Omnitub should feel. Even though each tub is handmade in Somerset, the process itself should be smooth and straightforward.
I’m glad delivery was quick and everything arrived looking great. A proper deep soaking tub should be both practical and beautiful in the space.
Really appreciate you taking the time to leave the review.
If you ever feel like sharing a photo of your Omnitub in place, we’d love to see it.
Ollie – Omnitub
Great to do business with!
We have had a great experience ordering from Omnitub. From the careful attention and advice getting to order the bath that would best suit our needs to the flexibility of delivery having benefitted from a sale price. We can’t wait for the project to be complete to have our first relaxing bath. Big thumbs up to Ollie.
January 6, 2025
Reply from Omnitub
Kit — thank you, that’s great to hear.
We always want choosing an Omnitub to feel considered and personal, so I’m pleased the advice helped you land on the right one for your space. Getting the right size and depth makes all the difference, especially with a proper 600mm deep soaking tub.
Flexibility around delivery during renovations is something we know matters, so I’m glad that worked smoothly — and even better that you were able to benefit from the sale.
When the project’s complete and you have that first long soak, I think you’ll feel exactly why Omnitub stands out.
If you’d like to share a photo once it’s finished, we’d genuinely love to see it.
Ollie – Omnitub
We are happy customers
Web site helped us to chose right size, videos were really helpful. Flexible delivery date was really convenient as building work is tricky to pin down dates etc. Email communication was also good. Question was answered in good time and was helpful. Thank you! We love our deep bath tub!
October 23, 2024
Reply from Omnitub
KW — thank you, that’s fantastic to read.
We put a lot of effort into making the website and videos genuinely useful when choosing the right Omnitub, so it’s great to hear they helped you settle on the perfect size. A proper deep soaking tub is a considered purchase, and getting that decision right matters.
Flexible delivery during building works is something we know makes life easier — renovations rarely run to exact dates — so I’m glad that worked smoothly for you. And it’s good to hear email communication felt responsive and helpful too.
Most importantly, I love that you’re enjoying your deep bath tub already.
If you ever feel like sharing a photo of your Omnitub in place, we’d genuinely love to see it.
Ollie – Omnitub
Reply from Omnitub
Morteza — thank you, that’s really appreciated.
WhatsApp works well for us because it keeps things direct and straightforward, especially when choosing something as considered as an Omnitub. I’m glad you found the communication helpful and easy.
Whether it’s quick sizing questions or delivery details, we always want the experience to feel personal and responsive.
If you ever feel like sharing a photo of your Omnitub once it’s installed, we’d love to see it.
Ollie – Omnitub
Inflexible policies and rude staff
We spent over £1200 on a tub and side panel but aren’t allowed to return the unopened panel - even at our own expense, and even though it was only 17 days after delivery.
The tub was complicated to install (largely due to height & weight with water in it). After several plumber visits we realised we can’t mount the waste under the floor boards and the tub will need to sit higher than we intended and we will therefore need to put in a step to access it. That means we need to create a custom board for the side rather than using their panel. Figuring this out took a bit of time so by the time we realised we can’t use the panel it was 17 days after delivery.
Unfortunately Omnitub’s are totally belligerent in their approach to their returns policy (rather unlike Wickes and some other suppliers who allowed us to return a toilet 6 weeks after purchase).
When you’re selling a complex to install premium product I would have expected a more customer centric approach. Disappointingly not the case - wouldn’t recommend dealing with them as a result!
January 12, 2024
Unprompted review
Reply from Omnitub
Tim,
We’re sorry this has left you disappointed.
For clarity, the side panel was ordered alongside the tub and delivered as specified. The request to return it came 17 days after delivery, following a design change to tile over the tub and integrate a step rather than use the supplied panel.
At the time of your order, our return window was 14 days, as clearly outlined on our website and at checkout. As the request fell outside that period, we were unable to accept the return. This policy is standard for palletised goods of this size and nature.
We appreciate that installation plans can evolve, and we do try to be flexible where possible. However, we must apply our policies consistently to all customers.
Our returns policy has since been extended to 30 days to provide greater flexibility going forward.
We remain proud of the quality of the tub itself and wish you every enjoyment from it.
Ollie – Omnitub
Disappointed with the total lack of after sale service
I'm pleased with the bath and disappointed with the total lack of after-sale service. On the whole I don't recommend this company.
I placed my order online and it was swiftly dispatched. I ordered a bath, a side panel and an overflow kit. The side panel was missing. I emailed. The next day I followed up with a phone call. The company were in the process of preparing a side panel but hadn't replied to my email. It came a week later (which was fine as I said to them I was in no hurry). So, now I have a bath, a side panel and 2 cardboard boxes. One cardboard box contains some fibreglass legs, a bag of screws and some bolts/feet. The other contains the overflow. No instructions. Not a scrap of paper in either box. And no email with some links for how-to guides. Nothing. I email on 29th December asking for instructions and asking my first two questions - what should I know before drilling a hole in the tub for the overflow and what do I do with the legs?
So many questions and seemingly no one to answer them. I emailed a second time with all of the following questions on the morning of Friday 3rd and requested a quick response as I was going to install over the weekend. What size hole should I drill in this £1000 piece of fibreglass for the top outlet of the overflow? What areas of the tub should I avoid when drilling the hole? The fibreglass legs each have a number hand-written in marker pen and the underside of the tub has the same hand-written numbers arranged on the bottom. Is is safe to assume each should be matched and that's where the legs go? And are the screws for the legs? Do I even need to use the legs as I was hoping to put the bath directly on the floor?
Radio silence from the ignore at omnitub team. Maybe it's only been 5 working days, but it's also only a request for some basic information I should already have to hand. I've now installed the bath after making assumptions and hoping for the best. Like I said at the beginning, unless you are 100% confident in what could be required and prepared to accept zero post sale support, I suggest avoiding this company.
Things I found that may be of use to someone else:
- The screws are indeed for the legs. The bath base is a little thicker than 20mm. There weren't enough screws, I have 5 in each leg, and one screw sheared half way in.
- The legs are not perfectly aligned with a level floor so I also used the feet.
- For the overflow I drilled a 44mm hole as this was slightly larger than the outlet. I did all the initial measurements on the outside and drilled a small pilot hole from outside to inside. And then drilled the 44mm hole from inside to out - there was no tear-out doing it this way.
January 6, 2025
Unprompted review
Reply from Omnitub
Peter,
We’re sorry you felt unsupported during installation.
Your emails were sent during our Christmas closure period (20th December – 6th January), which is published annually in advance. While we do pause direct support during this time, all technical documentation remains accessible on the product page.
For clarity, the Omnitub “Full Technical & Information Guide” — including leg positioning, drilling guidance, and overflow installation — is available for download directly on the product listing. Waste installation guidance is also provided online.
That said, we understand that when you’re mid-install, you want immediate reassurance. If this experience felt frustrating, that’s not what we aim for.
We’re pleased to hear the bath itself is installed and performing well, and we appreciate you sharing your installation tips for others.
Ollie – Omnitub
Wonderful and accommodating…
Wonderful and accommodating service,with quality merchandise.
December 11, 2024
Reply from Omnitub
Thank you so much for your kind words! We’re thrilled to hear that you were pleased with our service and the quality of our bathtubs. At Omnitub Ltd, we strive to provide not only exceptional products but also a seamless and accommodating experience for our customers. Your feedback means the world to us, and we’re delighted that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Thank you for choosing Omnitub!
Warm regards,
The Omnitub Team
Forazzi Bathrooms
At Forazzi Bathrooms, we pride ourselves on offering unique and high-quality solutions for our clients, and partnering with Omnitub has been a fantastic decision. Their deep soak tubs have been a hit with our customers, providing the perfect blend of compact design and luxurious comfort.
The versatility of Omnitub products has allowed us to cater to a wide range of bathroom spaces, including those with unique size constraints. Their tubs are not only aesthetically pleasing but also durable, ensuring long-term customer satisfaction.
Working with Omnitub as a supplier has been seamless—orders are fulfilled promptly, and the team is always ready to assist with technical or logistical questions. This partnership has enhanced our portfolio and enabled us to deliver on our promise of high-quality, bespoke bathroom solutions.
We highly recommend Omnitub to other businesses and customers.
December 11, 2024
Reply from Omnitub
Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear how Omnitub products have complemented your offerings at Forazzi Bathrooms and become a favorite among your customers. It’s wonderful to know that our deep soak tubs are not only meeting practical needs but also adding a touch of luxury to your clients’ spaces.
Your recognition of the versatility and quality of our tubs means a great deal to us, as does your acknowledgment of our commitment to efficient service and support. At Omnitub, we take great pride in working closely with partners like Forazzi Bathrooms to provide bespoke solutions that enhance the customer experience.
We’re thrilled to be part of your journey in delivering high-quality, unique bathroom solutions, and we look forward to continuing our partnership. Thank you for your recommendation and for trusting Omnitub as your supplier.
Warm regards,
The Omnitub Team
Delivered on time
Delivered on time, bath looks great and perfect for the smaller bathroom.
November 11, 2024
Reply from Omnitub
Thank you for your lovely review! We’re so pleased to hear that your bath was delivered on time and that it fits perfectly in your smaller bathroom. At Omnitub Ltd, we pride ourselves on offering practical yet stylish solutions for all spaces, and it’s wonderful to know our tub has met your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing Omnitub!
Warm regards,
The Omnitub Team
Reply from Omnitub
Thank you for your kind review! We’re delighted to hear you were happy with our service and prompt delivery. At Omnitub Ltd, we aim to provide a seamless experience for our customers, and your feedback reassures us that we’re on the right track.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. Thank you for choosing Omnitub!
Warm regards,
The Omnitub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.