First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
Company replied
Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
Company replied
The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
Company replied
Company details
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spa purchase and install
Purchased a spa this month through platinum spas, delivery and installation was on time, professional and friendly, all information given on how to look after and use the new spa. Product quality is amazing and all set up and fully tested before the engineer leaves you with the spa. Highly recommend.
May 7, 2025
Reply from Platinum Spas
Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that you're happy with your new spa and that the delivery and installation process met your expectations.
The team at Platinum Hot Tubs take great pride in providing a professional and friendly service, so it's fantastic to know you felt well looked after and informed.
We're delighted you're enjoying the quality and relaxation your new spa offers. If you ever need any further assistance or advice, please don't hesitate to get in touch with Platinum Hot Tubs.
Enjoy your spa, and thank you again for recommending us!
Kind Regards
Sarah
The wifi module disconnect every Times.
The wifi module disconnect every Times.
I cant use the mob app !
May 6, 2025
Reply from Platinum Spas
Thank you for your feedback, and we're sorry to hear you're having trouble with the Wi-Fi module. For support with this issue, we recommend contacting Aqua Conception directly—the retailer where you purchased your hot tub.
Their team will be able to assist you further and ensure the issue is resolved promptly. If you need any additional technical information from us, Aqua Conception can reach out to us directly.
We appreciate your understanding and hope you're soon enjoying your spa to the fullest.
Kind Regards
Sarah
An outstanding spa
An outstanding spa. We got what we expected and paradise pools here in Malta delivered and explained everything in a smooth way 😊
April 19, 2025
Reply from Platinum Spas
Thank you so much for your wonderful review! We're thrilled to hear that your spa experience lived up to expectations and that our team at Paradise Pools was able to deliver everything smoothly.
Providing clear guidance and a stress-free experience is exactly what we aim for, so it's great to know we hit the mark.
Enjoy your new spa, and please don’t hesitate to reach out if you need anything in the future!
Kind Regards
Sarah
Can’t wait to try it out!
So far; so good! My new Platinum hot tub is sitting on my patio waiting for my knee replacement to heal so that I can use it! In the meantime, I have been able to become familiar with the controls and its operation. We have owned 3 hot tubs over the last 30 years, but this is a different brand and it will take some getting used to on my part. For this reason, it would be very helpful to have a printed copy of the owners manual and instructions. The spa appears to be very well constructed, and I appreciate the fact that the piping is stainless steel and accessible should any problems develop. The dealer was very personable and well-versed in all the features of the Platinum Spas. I will be happy to refer friends to him should any of them be interested in purchasing a new hot tub!
April 25, 2025
Reply from Platinum Spas
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you're happy with your new Platinum Spas hot tub and that you're already getting familiar with the controls while you recover—we wish you a smooth and speedy recovery from your knee replacement!
We’re especially pleased to know you’ve had great service from your dealer 'Central Virginia Hot Tub Outlet and that you appreciate the thoughtful construction and accessible design of your spa. Your feedback is incredibly valuable to us.
To make things even easier for you, we will be contacting your dealer directly to request a printed copy of the owner’s manual and instructions for your convenience. You should hear from them soon.
Thank you again for your thoughtful review—and for being a loyal hot tub owner over the years!
Kind Regards
Sarah
We purchased a platinum Seville spa…
We purchased a platinum Seville spa less than a year ago love the spa BUT the black wire hookup in panel burned up and now our hot tub is dead. We had to order a new panel$600.00 plus the cost of electrician. Dealer is not covering the cost as we did not know we had to sign up for warranty at time of purchase. Dealer also has 4 more of these panels on order and one in shop for another customer. Think this is a bad part? Think dealer should be paying for this? Terri
August 19, 2024
Unprompted review
Reply from Platinum Spas
Hi Terri
Thank you for reaching out to us. I am sorry you have experienced an issue and were not aware that you needed to register your hot tub for warranty at the time of purchase.
Without any details, we are unable to look into this. Please can you email our After Sales team on support@superiorwellness.co.uk and we will be able to advise.
Kind Regards
Sarah
Our Platinum Spa was exactly what we…
Our Platinum Spa was exactly what we were looking for! Therapy, relaxation, just plain fun - that is what we got with our Platinum purchase. We've never owned a spa before and I think we hit the jackpot with this one!
April 12, 2025
Reply from Platinum Spas
Thank you so much for your wonderful review! We're thrilled to hear that your Platinum Spas hot tub has brought you the perfect mix of therapy, relaxation, and fun – it sounds like you truly hit the jackpot! 😊
A special thanks to Coastal Spa & Patio for delivering your hot tub and helping to make this experience seamless and enjoyable. We're so happy to be part of your very first spa ownership journey – welcome to the spa life!
Enjoy every soak!
Sarah
Time Machine Hot Tubs and Platinum Spas…
Time Machine Hot Tubs and Platinum Spas are both great. Chris was very helpful and knowledgeable on the sales side and Will and Bill on delivery, setup and new owner orientation were all first class. The Platinum Reims hot tub is perfect for me. Just right amount of "bells and whistles" for my needs and seems to be well made. Just a note that at 5'4" tall, female and 160 lbs I still float when I use the lounger. Am getting a seat cushion that should help. I just had installed so cant give long term info but so far is great and I recommend.
April 15, 2025
Reply from Platinum Spas
Thank you so much for your kind and detailed review! We're so glad to hear that your experience with both Time Machine Hot Tubs and Platinum Spas has been a great one. Huge shoutout to Chris for his expert help, and to Will and Bill for making delivery, setup, and orientation smooth and stress-free – we'll be sure to pass along your kind words!
We're thrilled you're enjoying your new Platinum Spas Reims hot tub! It’s a great choice with just the right features, and it’s great to hear it suits your needs so well. Thanks for the tip about the lounger - a seat cushion is a smart solution!
We really appreciate your recommendation and look forward to hearing how everything goes in the long run. Enjoy every soak!
Kind Regards
Sarah
Very curtesy and did a neat job
April 8, 2025
Reply from Platinum Spas
Thanks for taking the time to leave a review. We are thrilled to hear that you were happy with the delivery of your new hot tub from the team at The Place.
Wishing you many hours of enjoyment with your new spa!
Thanks
Sarah
The staff at laubscher pools were great…
The staff at laubscher pools were great they awnserd all our questions and did great on the install. Spa has been working great we really enjoy it.
April 10, 2025
Reply from Platinum Spas
Thank you so much for the great review! We're thrilled to hear that you're enjoying your new spa and that the team at Laubscher Pools could make the experience smooth and stress-free. From answering all your questions to the final install, we aim to make every step feel easy and exciting — so it’s awesome to know we delivered!
We hope your new hot tub brings you lots of relaxation and good times ahead. If you ever need anything or have more questions down the road, we're always here to help.
Thanks again for choosing Laubscher Pools and Platinum Spas — enjoy every soak!
Thanks
Sarah
Staff deserves a raise. Amazing customer service.
Your staff in the Washington office is amazing. I went in shopping for hot tubs , not really thinking I was going to buy one that day. But they help me answered all my questions and gave me a price I couldn't walk away from all while still having a no pressure attitude. I felt like I was hanging out with friends not being pressured for a sale. You have a lifetime customer as long as you keep that staff.
April 10, 2025
Reply from Platinum Spas
Thank you so much for the kind words! We’re thrilled to hear about your experience at the Washington location. Our team at Valley Pool & Spa prides itself on creating a relaxed, friendly environment where customers feel welcome and informed — not pressured. It means the world to us that you felt like you were just hanging out with friends while making such an exciting purchase!
We’ll be sure to pass along your compliments to the team — they truly are amazing, and feedback like yours makes all the difference. We’re honoured to have earned your trust and your business, and we’re even more excited to have you as a lifetime customer. We’ll be here whenever you need us!
Thank you again for choosing Valley Pool & Spa and Platinum Spas — and for recognizing the dedication of our incredible staff.
Kind Regards
Sarah
Friendly Staff
The showroom floor was nice and you can see all of the different options. The sales team were friendly and informative, and they were not pushy. Delivery was easy.
April 9, 2025
Reply from Platinum Spas
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you had a great experience when purchasing the hot tub in the showroom and found the sales team friendly, informative, and never pushy — that’s exactly the experience we strive to provide. We're also glad your delivery went smoothly!
On behalf of Platinum Spas and the team at Paradise Pools, Spas & More, thank you again for your support. We truly appreciate your business and hope you enjoy your new spa for years to come!
Thanks
Sarah
The Tokyo model is Devine!
Excellent product. Very happy with the features and quality of this “Tokyo model” Platinum hot tub. The power of the jets is far stronger than anticipated- which is a good thing. Overall, I’d highly recommend.
April 6, 2025
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear you're loving the Tokyo model — it's definitely a standout with its powerful jets and premium features.
We're also glad Columbia River Hot Tubs were able to deliver it smoothly for you — they’re fantastic partners who always go the extra mile. Enjoy your new Platinum Spas hot tub, and thanks again for recommending us!
Thanks
Sarah
The two lads who installed my tub Gwil…
The two lads who installed my tub Gwil and Josh first class lads , professional,polite and friendly ,can’t ask for more 👍
April 3, 2025
Reply from Platinum Spas
Thank you so much for your kind words!
We're thrilled to hear that Gwil and Josh from Castle Hot Tubs provided you with first-class service. They take great pride in the team's professionalism, friendliness, and attention to detail, so it's fantastic to know they made such a positive impression.
Enjoy your hot tub!
Thanks
Sarah
Great purchase
This company treated us very professionally and had a vast knowledge of hot tubs. We purchased the tub at a very good price and receive lots of extras. Excellent company to purchase a hot tub.
March 26, 2025
Reply from Platinum Spas
Thank you for your wonderful review! We’re delighted to hear that you had a great experience with the Hot Tub Factory Outlet and that the team's professionalism and knowledge helped make your hot tub purchase smooth and enjoyable.
Providing excellent value and quality service is our top priority, so it’s fantastic to know that you’re happy with your tub and the extras included.
Enjoy your hot tub, and thanks again for choosing Platinum Spas and the Hot Tub Factory Outlet.
Thanks
Sarah
Excellent Customer Service
Everyone was so nice. I bought my spa at the Home and Garden Show. They delivered it in 2 days. Set-up was seamless and I was in my spa that night. Fabulous!!
March 26, 2025
Reply from Platinum Spas
Thanks very much for taking the time to write a review. We are thrilled to hear that your delivery and installation was quick and seamless.
The feedback has been passed onto the team at The Hot Tub Factory Outlet who you purchased the spa from.
We wish you many hours of enjoyment in your new spa.
Thanks
Sarah
Every interface from sales
Every interface from sales, service and delivery was to date, a positive experience.
April 2, 2025
Reply from Platinum Spas
Thanks for your feedback. We are thrilled to hear that Valley Pool and Spa provided such a great service from start to finish.
We hope you enjoy your new spa!
Thanks
Sarah
One of my best purchases
So far, so good. I have only oner this hot tube for a week. It was a great purchase. I bought it for the hydrotherapy and relaxation, and I love it! I can't wait to share it with my family and friends.
March 20, 2025
Reply from Platinum Spas
Thank you so much for taking the time to write a review. We are thrilled that you are pleased with the hot tub and it will definitely help you with hydrotherapy and relaxation!
We have passed this feedback onto Valley Pool and Spa. A great team who provide a great service.
Wishing you many hours of enjoyment in your new hot tub with your family and friends.
Thanks
Sarah
Bridget was absolutely amazing!
Bridget was absolutely amazing, from helping us select the perfect spa to helping guide me through my first weekly maintenance and identify some issues after the first use. The spa itself is top quality and has been perfect for us! It’s deep, spacious and the jets all feel amazing!
March 18, 2025
Reply from Platinum Spas
We are thrilled that you are so pleased with the hot tub you have recently purchased and also the service provided by Bridget at Backyard Spa & Leisure.
Wishing you many hours of enjoyment in your new hot tub.
Thanks
Sarah
Reply from Platinum Spas
We are thrilled to hear that you are happy with the Infinity Hot Tub you purchased from Valley Pool and Spa. Thanks for taking the time to leave your feedback.
We hope you enjoy your new spa!
Thanks
Sarah
This little hot tub packs a powerful…
This little hot tub packs a powerful punch. Because it is smaller than many units, it fit through our home's side gate and did not require a crane to be installed. Although it is not as roomy as some larger units, every single jet is adjustable, which means it can do it's job exactly as needed for your comfort. I absolutely love the on top of the shoulder neck jets, a feature that most spas don't even have! We think the integrated speakers work very nicely and we don't feel like anything important was sacrificed by our choice to go with this luxurious, versatile but somewhat smaller spa. THANK YOU, Platinum Spas for designing exactly what we needed!
March 20, 2025
Reply from Platinum Spas
Thank you for your amazing review!
We're thrilled that your Topaz hot tub fits perfectly and delivers the comfort you need.
Enjoy the powerful jets, neck massage, and built-in speakers—happy soaking!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.