Thank you to the PlayFaire team! I initially felt frustration with PlayFaire however the communication and customer service I have experienced over the last week has completely changed my opini... See more
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Review summary
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Reviews shaping this summary
Easy to order, toys were delivered before estimated delivery time. They were packaged well and a card placed in box thanking us for our custom, lovely touch. Excellent service. Would recommend this... See more
I placed my first order with Playfaire yesterday. Not only was it by far the best price I could find for the item I wanted but I was very pleasantly surprised when it arrived this morning - so quick!... See more
The pumpkin carriage toy was excellent quality with metal wheels and sturdy fabric for the pumpkin part. Both 15mo and 3yo happy and playing with it. The parcel arrived on time for New Year’s Eve, w... See more
Company replied
Company details
Written by the company
Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.
Contact info
3A Adwalton Business Park, BD11 1DR, Drighlington, West Yorkshire, United Kingdom, United Kingdom
- 0113 481 0183
- hello@playfaire.co.uk
- playfaire.co.uk
4.5
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Great just what was needed 👍
February 28, 2024
Reply from PlayFaire
We're delighted to hear that you had a positive experience with us at PlayFaire! Our team works hard to provide only the highest quality products to our customers. Thank you for choosing us, and we hope to see you again soon!
Quick delivery and the item is…
Quick delivery and the item is absolutely gorgeous, was bought for my youngest 1st birthday but all my children love it🤣
February 26, 2024
Reply from PlayFaire
We're thrilled to hear that your order arrived quickly and that you're delighted with the item! It's wonderful to know that it's bringing joy to not just your youngest, but all your children. Thank you for choosing PlayFaire for your special occasion. We hope to see you again soon for more delightful toys and gifts!
Quick delivery and great toy selection
They have suc a great selection of items and they delivered th next day, I'd definitely but from them again
March 8, 2024
Unprompted review
Reply from PlayFaire
Thank you for your kind words! We're delighted to hear that you enjoyed our wide selection of items and that your order arrived promptly. At PlayFaire, we take pride in offering a diverse range of quality products and ensuring fast delivery to our customers. We look forward to serving you again in the future for all your toy needs!
Great price, fast delivery
My first order was Connetix. The price was what attracted me but the service is what will bring me back. Free shipping and they arrived within 24 hours in perfect condition.
March 5, 2024
Unprompted review
Reply from PlayFaire
Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first order with us, especially with our Connetix product. At PlayFaire we strive for exceptional service, including fast and reliable shipping. We're delighted that your items arrived promptly and in perfect condition. We look forward to welcoming you back for your future toy needs!
Reply from PlayFaire
We're delighted to hear that you had a positive experience with us at PlayFaire! Our team works hard to ensure fast delivery and provide only the highest quality products to our customers. Thank you for choosing us, and we hope to see you again soon!
Simple to order
Simple to order. Arrived really fast, good quality wooden product.
March 4, 2024
Unprompted review
Reply from PlayFaire
Thank you for taking the time to share your experience! We're thrilled to hear that you found our ordering process simple and that your product arrived quickly. Ensuring a seamless shopping experience and delivering high-quality products are paramount to us at PlayFaire. We appreciate your kind words and look forward to seeing you again in the future!
good value for money and great delivery.
February 28, 2024
Reply from PlayFaire
Thank you for your feedback! We're delighted to hear that you found our products to be good value for money and that you were pleased with our delivery service. We appreciate your support and hope to see you again soon! Many thanks - The PlayFaire Team.
Excellent quality product received very…
Excellent quality product received very quickly
February 28, 2024
Reply from PlayFaire
Thank you for your review! We're thrilled to hear that you're happy with the excellent quality of the product you received from PlayFaire, and we're glad that it arrived quickly. If you have any further questions or need assistance, please feel free to contact us. We appreciate your support and hope to see you again in the future!
Extremely helpful service
February 26, 2024
Reply from PlayFaire
We're delighted to hear that you found our service extremely helpful! At PlayFaire, we pride ourselves on providing excellent customer service, and we're glad that we could assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing PlayFaire!
Wooden toy
I am delighted with wooden Noah’s ark. A very competitive price and was delivered within a few days of order
February 26, 2024
Reply from PlayFaire
We're thrilled to hear that you're delighted with your wooden Noah's ark! Thank you for choosing us. We're glad that you found the price competitive and that the delivery was prompt.Enjoy your new ark! Many Thanks - The PlayFaire Team.
Easy to order and arrived promptly.
Easy to order. Discount made it even better. And our Lotte Steiff bear arrived very promptly and we love her.
February 21, 2024
Unprompted review
Reply from PlayFaire
Thank you for your feedback! We're delighted to hear that you found the ordering process easy and that you enjoyed the discount. We're thrilled that Lotte Steiff bear arrived promptly and that you love her. Enjoy your new friend, Many thanks - The PlayFaire Team.
very good experience
This was my first order to this company. The gift I had ordered for a new baby arrived two days after my order. It is good quality and was packaged in a pretty box. I won't hesitate to recommend Playfaire. many thanks.
February 19, 2024
Unprompted review
Reply from PlayFaire
Thank you for your kind words! We're thrilled to hear that your first experience with us was so positive. It's great to know that the gift arrived promptly, was of good quality, and came in attractive packaging. We appreciate your recommendation and look forward to seeing you again in the future. Many thanks for choosing Playfaire!
Great!
Really pleased with how quickly the order arrived, and was well packaged too. Good quality items that the kids will love. Would buy from this store again!
February 19, 2024
Unprompted review
Reply from PlayFaire
Thank you so much for your kind words! We're thrilled to hear that you were pleased with the speed of delivery and the packaging of your order. Ensuring that your items arrive promptly and in great condition is always our top priority. We're also delighted to know that you're overjoyed with the quality of the items you received. We truly appreciate your feedback and are grateful for your support. We look forward to serving you again in the future! Thank you for choosing our store.
Trixie wooden play kitchen
Bought the Trixie wooden play kitchen for my daughter. Excellent quality product and much nicer than I expected! Photos didn’t do the product justice. Very pleased, it was in the sale too! Bought from PlayFaire as couldn’t find it cheaper elsewhere and the website is user friendly and easy to navigate. PlayFaire will be my go to website for toys in the future.
February 18, 2024
Unprompted review
Reply from PlayFaire
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your daughter is enjoying her Trixie wooden play kitchen. It's wonderful to know that the quality exceeded your expectations and that you found it to be even nicer in person. We're delighted that you were able to take advantage of our sale and that you found our website user-friendly and easy to navigate. We look forward to seeing you again soon. Thank you again for choosing PlayFaire!
I bought the connetix magnetic tiles in…
I bought the connetix magnetic tiles in Few weeks before, but I found the quality of product arrived is not good. there were some scratches on the tiles, which are not acceptable.
I email playfaire twice to ask for help and refund or replace, but no any response until now. I am extremely disappointed for the customer service and not recommend.
February 18, 2024
Unprompted review
Reply from PlayFaire
We're sorry to hear that you haven't received a response to your emails, however our records show that we sent a response on February 15th. It's possible that our email may have ended up in your spam or junk folder. We kindly ask you to check those folders, and if you haven't found our response, please contact us directly at 01134810183 so we can assist you promptly. Your satisfaction is our top priority, and we're committed to resolving this matter to your satisfaction.
Excellent service easy to order and…
Excellent service easy to order and fast delivery
February 13, 2024
Unprompted review
Reply from PlayFaire
Thank you Fay, delighted you were pleased with our service.
A great product at a good price
A great product at a good price, with excellent service. I highly recommend Playfaire and its' wares.
January 29, 2024
Reply from PlayFaire
Thank you for your 5 star review Nigel! We are delighted that you were happy with the service provided. Thank you for shopping with PlayFaire and we hope to see you again soon!
I am a new customer
I am a new customer, and I found that Playfaire.co.uk provides a great online experience. Their prices are very competitive, and the online order process was so easy. The Steiff Teddy bear, which I ordered for my nephew's birthday, was perfect, and arrived boxed, well packed, and protected. There was a slight problem with the delivery, which following a telephone call to the Company, was immediately addressed by George. It is refreshing to be able to actually speak to a member of staff in Customer Service, instead of having to deal with "Live chat" or "Email only enquiries". Playfaire is quite clearly Customer Focused, and based on my positive experience, this Company will be my first port of call in the future. Many thanks Playfaire for all your wonderful assistance.
January 30, 2024
Reply from PlayFaire
Dear the Ashton's , thank you so much for your 5 star review. We hope your nephew loves his new plush toy! We are delighted that you are happy with your order and the service provided, and we hope to see you again soon. Thank you for shopping with PlayFaire.
Outstanding customer experience
Having placed an order on Friday evening I realised Saturday morning that I wished to order another item. I contacted customer services through live chat to enquire if I could possibly add this to my existing order to save on shipping costs. Helpful is not an adequate word for the assistance provided - they were simply amazing! I have had reason to deal with other companies customer service depts in the past, but have never dealt with any that could hold a candle to PlayFaire - they are OUTSTANDING. They will be my go to site for any future purchases!
February 3, 2024
Unprompted review
Reply from PlayFaire
Hi Rhona, we are delighted that you are pleased with our customer service. Thank you so much for your 5 star review, we look forward to seeing you again in the future! Many thanks, The PlayFaire Team.
Excellent choice of items for new baby
Excellent choice of items for new baby
Year of the Dragon found a perfect one to be loved & cuddled and wooden toy for later years thank you
January 16, 2024
Unprompted review
Reply from PlayFaire
Hi there!
Thank you so much for taking the time to leave us a 4-star review! We're thrilled to hear that you had a positive experience with us. At PlayFaire, we're always striving for excellence and your feedback is vital to our growth and improvement.
We would love to know how we could have made your experience a 5-star one. If you have any specific feedback or suggestions, please don't hesitate to share them with us at Hello@playFaire.co.uk. Your insights are invaluable in helping us enhance our services and offerings.
Thank you again for your support and we hope to hear from you soon!
Warm regards,
The PlayFaire Team
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