PlayFaire Reviews 

150
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quick delivery and efficient order processing, often receiving items sooner than expected. Many people are impressed with the excellent quality of the products, often noting items are well-made, durable, and unique. Reviewers consistently highlight the exceptional customer service, where staff are described as helpful, friendly, and proactive in resolving issues. However, some customers also noted issues with delivery, experiencing delays or orders not arriving as expected. A few other people also felt that product quality was occasionally poor, with items arriving damaged or defective. Additionally, some reviewers mentioned dissatisfaction with customer service responsiveness or slow resolution times for problems.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality, describing items as very good,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional and efficient... See more

Order

Consumers find the ordering process to be positive, with many expressing satisfaction and a strong intent to... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as very good, stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to the PlayFaire team! I initially felt frustration with PlayFaire however the communication and customer service I have experienced over the last week has completely changed my opini... See more

Rated 5 out of 5 stars

Easy to order, toys were delivered before estimated delivery time. They were packaged well and a card placed in box thanking us for our custom, lovely touch. Excellent service. Would recommend this... See more

Rated 5 out of 5 stars

I placed my first order with Playfaire yesterday. Not only was it by far the best price I could find for the item I wanted but I was very pleasantly surprised when it arrived this morning - so quick!... See more

Rated 5 out of 5 stars

The pumpkin carriage toy was excellent quality with metal wheels and sturdy fabric for the pumpkin part. Both 15mo and 3yo happy and playing with it. The parcel arrived on time for New Year’s Eve, w... See more

Company replied


Company details

  1. Children's Toys Store
  2. Toy Store

Written by the company

Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(150)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely shop with lots of choices

Lovely shop with lots of choices. Great website that’s easy to use.
I ordered a Little Dutch Ramp Racer and it arrived the next day.
Will 100% order from them again

October 25, 2023
Unprompted review
PlayFaire logo

Reply from PlayFaire

Thank you for your lovely 5 star review Rose, and thank you for shopping with PlayFaire.

Rated 5 out of 5 stars

Great service

Fast delivery - good price. Very happy with item received. Would use again.

October 2, 2023
PlayFaire logo

Reply from PlayFaire

Thank you for your 5 Star Review, and Thank you again for shopping with PlayFaire.

Rated 5 out of 5 stars

Quality

Great product
Good price
Delivered on time
Will use again

October 11, 2023
PlayFaire logo

Reply from PlayFaire

Thank you for your 5 Star Review, and Thank you again for shopping with PlayFaire.

Rated 5 out of 5 stars

Good service

I bought a set of magnetic tiles and got a discount with my first order. They were sent tracked with Royal Mail and arrived very quickly. Very impressed with the company’s service. Will definitely use again.

October 17, 2023
Unprompted review
PlayFaire logo

Reply from PlayFaire

Thank you for your 5 Star Review, and Thank you again for shopping with PlayFaire.

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