PlayTennisAbroad Reviews 227

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent organization, helpfulness, and friendly approach, making their holidays enjoyable and well-structured. People particularly appreciate the quality of the tennis coaching, the beautiful locations, and the smooth overall user experience, with many expressing a desire to return. However, some customers also noted that the quality of the courts and balls was occasionally poor, with some finding the court surfaces worn. There were also a few instances where people felt the coaching quality varied between different instructors or that having a single, consistent coach would have been more beneficial for their learning.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the enthusiasm and expertise of coaches, who were... See more

Holidays

Consumers find holidays to be positive, with many expressing enjoyment and a desire to return. Reviewers... See more

Location

Reviewers highlight positive aspects of the location, frequently praising the beautiful settings in Santa... See more

User experience

Reviewers express high satisfaction with the user experience. Customers found the entire process, from... See more

Quality

Users describe ambiguous interactions with quality. Some customers praise the high quality of the hotel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great small group tennis coaching in the sun over 4 days. Each group is of similar ability. Great local tennis coaches. Opportunity for group doubles match play outside of coaching sessions to put... See more

Rated 5 out of 5 stars

Fantastic hosts and very well organised. Coaches are brilliant! Hosts go above and beyond to make you feel welcome, very responsive to any messages or questions. This is my second trip with play tenni... See more

Rated 5 out of 5 stars

No words to even explain this tennis adult camp! Terrific, amazing, superb…. There is only gratitude to Koen and Martine for being such welcoming hosts . Since I got there from the airpor... See more

Rated 5 out of 5 stars

I’ve just returned and had such a great experience. From the start, everything was really smooth - all my booking questions were answered quickly over WhatsApp, and they were happy to arrange an... See more


Company details

  1. Sport Tour Agency

Information provided by various external sources

Tennis Holidays Mallorca, Spain


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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Rated 5 out of 5 stars

A very well organised and fun tennis…

A very well organised and fun tennis holiday. The H10 Casa del Mar hotel is in a great location right on the beach and close to the tennis courts. Overall it is a great way to enjoy an active and social holiday with other like-minded people.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience and learned so much

Amazing experience and learned so much. The PTA team were so inclusive and solo travellers and those travelling in groups merged into a big PTA family. The coaches are amazing - knowledgable and patient. I would book again without hesitation.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Such an amazing experience

Such an amazing experience. Not only has my tennis improved but we had fun along the way. I have never been able to master a slice but Marcus taught me in 20 minutes! Thank you so much.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic 🎾 experience

Fantastic experience, all together!!!⭐️⭐️⭐️⭐️⭐️
The organisation, the location, the hosting, the hotel, experienced and profesional coaches, the atmosphere! 🎾☀️💚🌊🌴

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant tennis holiday

I have been on this holiday many times and enjoyed every one. Amazing coaches, lovely hotels in a great area. Good communication from the team. Will be back next year.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

The tennis coaches were all amazing

The tennis coaches were all amazing, so much fun and so many good tips!
The hotel was great, just 10 minutes walk from the tennis courts. Martine is a wonderful host. A great holiday!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome tennis camp

The experience was great. I had two very good trainers who gave me many useful tips. The tennis club was very close to the hotel. The atmosphere was also positieve and cheerful. Thank you. :)

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great tennis holiday and very well organized

Really great holiday playing tennis in Mallorca. Good value. Hotel was great. Tennis and coaches were good. The team were good at watching the groups and consistently made amendments throughout the holiday to improve everyone's experience. I found Koen to be very personable and friendly - will definitely try and come back.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Tennis Experience

Thank you for great experience with lovely people. It is great to be afforded the opportunity to be able to learn tennis from professionals. The hotel was lovely with many facilities and good healthy food. Koen and Martine were both very easy going and nice. Venue was well organised. Best wishes
Mary

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Well organised in all respects by…

Well organised in all respects by Martine, who was so welcoming and friendly . Coaches I experienced were excellent , giving individual instruction within the group . Super friendly coaching staff too . Hotel was great

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Loved it

Great coaching - awesome to learn the Spanish ways of hitting the ball! Met amazing people and learned new technical tips which really helped. Plus the tennis/hotels are in a great location in Majorca. Loved the experience overall.

April 20, 2025
Unprompted review
Rated 3 out of 5 stars

A mixed experience

I thought hotel was lovely, group I traveled with was lovely and some of the coaching was good.

I had one coach who was incredibly rude and unprofessional. Couldn't have made it more obvious he didn't want to be there, between laughing at our shots, uncontructive advise, constantly on his phone, getting dressed before the session was finished and being asked to return from his ice-cream break, I couldn't have gotten less from the session which is disappointing when you consider you travel to get tips and not be laughed at

Overall I enjoyed the company on the trip and some of the coaching. I think coaching in the morning would have been better and I also think some clearer comms from Tennis abroad before the trip would have been helpful such as having to pay for a taxi to the other courts from the hotel. I also think a event such as a BBQ along with the drinks reception would have helped break the ice amongst the attendees.

April 23, 2025
Unprompted review
PlayTennisAbroad logo

Reply from PlayTennisAbroad

Thank you for your review. We're pleased to hear you enjoyed the hotel, the group you travelled with, and some of the coaching sessions.

We’re sorry you felt let down by one of the coaches. While everyone can occasionally have an off day, the coach in question has worked for the club for several years and has consistently been valued for his coaching skills. That said, we’ll review your comments internally and follow up if needed. What may have come across as laughter was likely a light moment on court.

Regarding Galatzó, as far as we are aware, you did not attend the sessions at that venue. It’s worth noting that it was actually at your group's request that we changed the schedule to include Galatzó. Also, as clearly stated on our website, transport to and from alternate venues is not included. Taxis are inexpensive, and a one-way fare shared among players is typically €3–€3.50 per person. https://playtennisabroad.com/tennis-holiday/

As for your suggestion about a BBQ: we’re a tennis-focused company, not an event or party organiser. If your priority is more on social entertainment there may be other holiday options that better match your expectations.

We wish you all the best with your tennis going forward.

PlayTennisAbroad

Rated 5 out of 5 stars

Fantastic tennis trip!

I had an great time on my recent tennis trip, which was superbly organized. The facilities and courts were excellent, and our coach was both knowledgeable and passionate, helping everyone improve their skills. The accommodation was comfortable, and the local area was beautiful to explore. I highly recommend this trip for any tennis enthusiast seeking a perfect mix of sports and leisure. A truly memorable experience!

April 7, 2025
Unprompted review
Rated 3 out of 5 stars

Good but not great

Overall, I had a lovely holiday experience. I travelled with a great group of friends, and we had a wonderful time together. The tennis itself was very enjoyable, though a little intense at times. Most of our sessions were from 1 p.m. to 3 p.m. (apart from the last day), which was the hottest part of the day. Personally, I would have preferred earlier morning sessions so we could have had the rest of the day free to enjoy Santa Ponsa.

The coaches were very friendly and helpful. I was lucky enough to have Pepe for three days — our group had so much fun with him. Pedro coached us on the last day and seemed very experienced; it was a pleasure to have a session with him.

The accommodation was lovely and I have no complaints there. However, one of my friends faced an issue on arrival after travelling all day — there was no room available for her. She contacted the organiser, Koen, who wasn’t particularly helpful and seemed to pass the blame onto the hotel. Thankfully, after waiting an hour, the situation was sorted.

In general, Koen kept his distance and didn’t come across as very approachable, whereas Emma was fantastic — extremely helpful and always available to answer any queries.

They organised a match-play evening one night, but places were limited. I felt this should have been open to the full group, and it would have been a nice touch to follow it with a BBQ and drinks at the club. Instead, we were quickly moved off-site once play finished, which felt a little rushed.

Overall, I would rate my experience 3 stars. The coaching within my group was good, and I met some lovely people. However, I feel more could have been done to enhance the overall experience. Koen, in particular, needs to be much more engaged with the group.

At this point, I’m not sure if I would return — I would certainly like to try different tennis holidays to compare.

April 24, 2025
Unprompted review
PlayTennisAbroad logo

Reply from PlayTennisAbroad

Thank you for your review. We're pleased to hear you enjoyed your coaching sessions, met great people, and were happy with your accommodation.

However, your review also contains several inaccuracies and unfair personal remarks that must be addressed.

Firstly, regarding the room issue at check-in: the claim that Koen "wasn’t particularly helpful" and "passed the blame" onto the hotel is entirely false. Action was taken within five minutes of being informed, despite it being late on Wednesday evening (around 22:30). Koen immediately contacted the guest, liaised with the hotel, and followed up the day after to prevent such issues in future by launching an online check-in system for our PTA customers. The full WhatsApp exchange can be seen here: https://playtennisabroad.com/Alma_Quinn_complaint.mp4. The issue was with the hotel’s reception system, not PlayTennisAbroad.

Secondly, regarding the free match-play evening: this was announced to all participants early on Friday morning. By Friday evening 21:30, spaces were still available, and you had not registered. Had there been more interest, we would have arranged extra courts. Thanks to the courtesy of the club, we had exclusive use of the courts from 19:00 to 21:00, even though the club was officially closed. At 21:00, the owner needed to lock up, and players were required to leave promptly — this is standard procedure and not an attempt to "rush" anyone. We ask for respect toward the club, who kindly allowed us to play outside their normal hours.

Regarding the BBQ suggestion: PlayTennisAbroad is a tennis-focused company, not a party organiser. If your expectations are more around social events, there are other holiday companies that may be better suited.

It's also important to clarify roles within our team. Koen is responsible for sales, marketing, and administration. He is not the event host, and his role does not involve day-to-day client engagement on site — that responsibility lies with our excellent hosts, Emma and Martine, who are dedicated to supporting guests throughout the event.

Finally, given the overall dissatisfaction expressed by your group from Kilfeacle, and the mismatch in expectations, we believe it would be better for both sides if you do not join future PlayTennisAbroad holidays.

We appreciate constructive feedback and wish you the best with your future tennis travels.

Rated 5 out of 5 stars

Lovely long weekend away…

Lovely long weekend away with like-minded friends, and just the right amount of tennis in a beautiful location. Emma was a lovely host, was always very welcoming, just what was needed. Plenty of top tips to bring home from the coaches.

April 24, 2025
Unprompted review
Rated 4 out of 5 stars

I loved the coaches

I loved the coaches. I loved the Galatzo courts, would have loved to play there more than once. I really enjoyed the matches where we switched and got to know the group! I loved morning yoga! I did not like the hotel. The vibe, dirty carpet on the stairs, sauna and rooftop pool closing at 6, it was clearly designed and full of older people (70+). H10 is much much better!

April 21, 2025
Unprompted review
PlayTennisAbroad logo

Reply from PlayTennisAbroad

Thank you for your feedback — we’re really glad to hear you enjoyed the coaching, the Galatzó courts, the match formats, and morning yoga!

We’re sorry to hear the hotel didn’t match your expectations. While personal preferences for hotel style and atmosphere vary, it’s worth noting that both the Zafiro Don Jaime and the H10 are 4-star hotels, with Zafiro currently rated 8.4 on Booking.com compared to 8.1 for the H10. Zafiro is frequently chosen by sports tourists and active holidaymakers, including participants in major football and cycling events in Santa Ponsa. It also has the advantage of being the closest hotel to the tennis courts — less than a 5-minute walk.

We do want to gently point out that age should never be a measure of a hotel’s quality or appeal. Many of our guests appreciate a mix of generations, and we encourage an inclusive and respectful mindset for all.

PlayTennisAbroad

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