Good service when ordering and they want your money but follow up service was appalling - well actually non existent! An item I ordered wasn't available so they returned my money but failed to offer a... See more
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See what reviewers are saying
Ordered a £250 RC jeep, was not dispatched or delivered on time, and still waiting for the personalised plate i paid for which they said is sent on by someone else within 7 days? This company has no t... See more
There is no way to get ahold of these people I have $50 in Amazon $50 in Google and $20 in PayPal but they will not help me transfer my game for some reason I'm not getting what I'm asking for all I'm... See more
2/3 boxes delivered friday. Emailed. Dont respond. My kids bought a trampoline with no springs, no enclosure. I have emailed 3 times. Went direct to plum products in the hope of finding out what... See more
Company details
Information provided by various external sources
Playtimes is one of the UK’s leading online retailers of outdoor toys and games, including: trampolines, bouncy castles, electric ride-on toys, bicycles, pedal cars and much more.
Contact info
38C Vanguard Way, SY1 3TG, Shrewsbury, United Kingdom
- help@playtimes.co.uk
- playtimes.co.uk
Great product, excellent value for money, quick delivery :)
We are very happy with our product in particular my daughter is very happy with her pink trampoline. fantastic quality and low price, it was dispatched quickly too.
Excellent quality speedy delivery
Purchased a barbecue for daughters 21 st birthday party easy set up easy to use definitely recomend this product and this company
Only lasted 10min of use poor design
I bought the quad online it looked like the perfect bday gift for my son it arrived on time however some screws were missing which unabled me to assemble however playtimes customer service were quick in sending me screw once build I took my son out and it broke after 10min of use due to poor design of back axel very flimsy couldn't hold the weight of a 3yr old
Promised little but delivered much, the character of a customer-centric 21st century vedor!!! Keep it up
Speed was wow!!! Quality was great!!! your competitors needs to learn from you if they care...
Awesome
Really quick reply to my question and supplied me with lots if info and a link to where I could find what I was looking for
Lengthy delays but reasonable customer service
We paid for our climbing frame in April and expected it in May. May became end of June; then mid-July. It finally arrived on the 31st July. In fairness my e-mails were responded to and I received a 10% refund, but I (and my excited children) would rather have had prompt delivery. Once it arrived the wood and instructions were all there. We were missing some screws and bolts so had to buy more ourselves. There are also no stakes included. Overall this has been a bit if a stress, The product is fine but we wouldn't use Playtimes again.
Excellent speedy service
Item delivered as described after excellent customer service response following a pre order query. I would use Playtimes again for sure.
lack of delivery information
im very happy with the trampoline and the prompt delivery BUT the lack of information about a delivery date was a big issue, i also emailed customer services and got no reply whatsoever which in my opinion is just not acceptable
world class service
Ordered Monday at 10:00 am arrived Tuesday at 08:00 am, excellent, thanx
Happiness is laughing and bouncing grandchildren
Playtimes has an easy website to navigate and placing and paying for our order was very efficient. Delivery was made by a very polite courier the next day. I'd have no hesitation in buying from this company in the future.
Excellent product
The kids absolutely love the water slide. Very good value for money. Ordered on the Friday delivered on tues am. Would definitely recommend
I thought the service was excellent
I just brought a mini dirt track bike for my son and he can't stop riding it I am happy I brought it for him the best present he has had I recommend you should get 1
Brilliant. The children thoroughly enjoyed their time there. Great team leaders.
I would definitely go back there. Great value-for-money.
Brilliant
From placing my order to the 48hr delivery by dpd. It was straight forward and hassle free. There are plenty of products to choose from and very good quality. My kids love the Happy Hopa bouncy castle.
As ordered,needed,wanted and at the right price.
found ordering very straight forward, easy to check delivery status,arrived within five days.
Perfect and highly recommended
I was kept informed regards delivery which also turned up earlier than the original estimation :)
Jumping
Delivered earlier than anticipated-GREAT
Easily mantled, hubby done it himself!
Son loves it and we are very happy with the Rebo trampoline
Brilliant service
My overall experience with play times was great couldn't fault them at all 100 percent satisfied with my purchase and would certainly be dealing with them again
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