Playtimes Reviews 661

TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Good service when ordering and they want your money but follow up service was appalling - well actually non existent! An item I ordered wasn't available so they returned my money but failed to offer a... See more

Rated 1 out of 5 stars

Ordered a £250 RC jeep, was not dispatched or delivered on time, and still waiting for the personalised plate i paid for which they said is sent on by someone else within 7 days? This company has no t... See more

Rated 1 out of 5 stars

There is no way to get ahold of these people I have $50 in Amazon $50 in Google and $20 in PayPal but they will not help me transfer my game for some reason I'm not getting what I'm asking for all I'm... See more

Rated 1 out of 5 stars

2/3 boxes delivered friday. Emailed. Dont respond. My kids bought a trampoline with no springs, no enclosure. I have emailed 3 times. Went direct to plum products in the hope of finding out what... See more

Company details

  1. Toy Store

Information provided by various external sources

Playtimes is one of the UK’s leading online retailers of outdoor toys and games, including: trampolines, bouncy castles, electric ride-on toys, bicycles, pedal cars and much more.


Contact info

1.0

Bad

TrustScore 1 out of 5

661 reviews

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Rated 2 out of 5 stars

Only lasted 10min of use poor design

I bought the quad online it looked like the perfect bday gift for my son it arrived on time however some screws were missing which unabled me to assemble however playtimes customer service were quick in sending me screw once build I took my son out and it broke after 10min of use due to poor design of back axel very flimsy couldn't hold the weight of a 3yr old

August 15, 2014
Unprompted review
Rated 5 out of 5 stars

Awesome

Really quick reply to my question and supplied me with lots if info and a link to where I could find what I was looking for

August 8, 2014
Unprompted review
Rated 3 out of 5 stars

Lengthy delays but reasonable customer service

We paid for our climbing frame in April and expected it in May. May became end of June; then mid-July. It finally arrived on the 31st July. In fairness my e-mails were responded to and I received a 10% refund, but I (and my excited children) would rather have had prompt delivery. Once it arrived the wood and instructions were all there. We were missing some screws and bolts so had to buy more ourselves. There are also no stakes included. Overall this has been a bit if a stress, The product is fine but we wouldn't use Playtimes again.

August 8, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent speedy service

Item delivered as described after excellent customer service response following a pre order query. I would use Playtimes again for sure.

August 8, 2014
Unprompted review
Rated 4 out of 5 stars

lack of delivery information

im very happy with the trampoline and the prompt delivery BUT the lack of information about a delivery date was a big issue, i also emailed customer services and got no reply whatsoever which in my opinion is just not acceptable

August 7, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent product

The kids absolutely love the water slide. Very good value for money. Ordered on the Friday delivered on tues am. Would definitely recommend

August 4, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant

From placing my order to the 48hr delivery by dpd. It was straight forward and hassle free. There are plenty of products to choose from and very good quality. My kids love the Happy Hopa bouncy castle.

August 2, 2014
Unprompted review
Rated 5 out of 5 stars

Jumping

Delivered earlier than anticipated-GREAT
Easily mantled, hubby done it himself!
Son loves it and we are very happy with the Rebo trampoline

July 23, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service

My overall experience with play times was great couldn't fault them at all 100 percent satisfied with my purchase and would certainly be dealing with them again

July 23, 2014
Unprompted review

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