Playtimes Reviews 661

TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Good service when ordering and they want your money but follow up service was appalling - well actually non existent! An item I ordered wasn't available so they returned my money but failed to offer a... See more

Rated 1 out of 5 stars

Ordered a £250 RC jeep, was not dispatched or delivered on time, and still waiting for the personalised plate i paid for which they said is sent on by someone else within 7 days? This company has no t... See more

Rated 1 out of 5 stars

There is no way to get ahold of these people I have $50 in Amazon $50 in Google and $20 in PayPal but they will not help me transfer my game for some reason I'm not getting what I'm asking for all I'm... See more

Rated 1 out of 5 stars

2/3 boxes delivered friday. Emailed. Dont respond. My kids bought a trampoline with no springs, no enclosure. I have emailed 3 times. Went direct to plum products in the hope of finding out what... See more

Company details

  1. Toy Store

Information provided by various external sources

Playtimes is one of the UK’s leading online retailers of outdoor toys and games, including: trampolines, bouncy castles, electric ride-on toys, bicycles, pedal cars and much more.


Contact info

1.0

Bad

TrustScore 1 out of 5

661 reviews

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Rated 5 out of 5 stars

Just the job !

Try these for your kids stuff all good just the ticket
Had just what I needed ASAP delivery top company

April 7, 2014
Unprompted review
Rated 5 out of 5 stars

I'd recommend the company but delivery was slow!

The trampoline is excellent. It was a great price too £60 cheaper than anywhere else. I had an email saying my order had been dispatched and still hadn't been delivered 9 days later (Even though the parcel had 48hr delivery on it). I messaged playtimes and James sorted it out that day. Thanks James for all your help and I will definitely buy from you again soon. We need a new slide! ;)

April 6, 2014
Unprompted review
Rated 5 out of 5 stars

5th birthday present

I ordered a Plum rotating see saw for our Grandsons 5th birthday. I did email the service department regarding delivery. I received a clear response as to delivery date and fortunately this arrived two working days after order in time for his birthday.

I will order from this company again.

April 5, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered a 10" Rebo trampoline and surround on Monday morning and it was delivered on the tuesday afternoon!! Great service.
The instructions are brief but got some tips from friends which helped.
The plastic spacers from the surround are not the best quality - they were splitting as we were tightening the bolts!! Should come with spares.
Overall excellent product - my little boy has great fun on it.

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

Simple

Ordered, given a time for delivery
Received messages on day stating whereabouts of item
Item came when expected
Fantastic

August 27, 2013
Unprompted review
Rated 4 out of 5 stars

Very good customer services

Even when my item was stolen on delivery i was kept updated. Another one was sent and I got it the following day. The customer service is good and always willing to answer all your questions.

August 27, 2013
Unprompted review
Rated 5 out of 5 stars

Great service

We found what we wanted at a competitive price and it was delivered on time. The quality is good and assembly was easy. Couldn't have asked for any more.

August 26, 2013
Unprompted review
Rated 2 out of 5 stars

A big let down to my six year old!

Ordered a bouncy castle on a Saturday with a 48hr delivery. Order was confirmed and item was in stock, was emailed on the Monday to be told item was despatched. On the Tuesday afternoon I called playtimes to check when it would be delivered, one hour later I was called back to be told my item was not coming as it was out of stock and my money was refunded. I have a very upset 6 year old as I cannot find a replacement for the same price and he was expecting I that day. Very poor service!! Won't be using again!

August 26, 2013
Unprompted review
Playtimes logo

Reply from Playtimes

We are very sorry that you have been let down.

These bouncy castles are sent direct from the supplier and we always check stock availability before we complete customer orders. We were advised by the supplier that this item was in stock and we completed the order as normal.

Unfortunately, when you called to check when it would be delivered, we were advised by the supplier that the item was actually out of stock.

I would agree that you have received a poor service, but would like to reassure you that this most certainly wouldn't have been the case had we been given the correct information by the supplier.

I was under the impression that my colleague had advised you of an alternative bouncy castle that we have on offer that is the same size and arguably of a better quality, so I apologise if this was not the case.

Mike
Playtimes

Rated 5 out of 5 stars

Truly customer focussed service

From my initial telephone enquiry to the delivery of the product I was amazed by the quality of service. In particular I want to praise the person who dealt with my questions and took my order. Additionally I was surprised when delivery was as promised and two hours later the trampoline was fully erected, single handed, by my husband.
It was a big surprise for my grandson who played on it for hours.

Top marks from me!

August 9, 2013
Unprompted review
Rated 5 out of 5 stars

top notch service and staff.

I had made a mistake with another company and ordered a trampoline for the wrong date, they couldn't do anything sooner for me so i did an internet search and found 'playtimes' placed order on a Monday and had the trampoline Wednesday evening just in time for sons birthday Thursday. In between ordering and receiving, i phoned playtimes and they couldn't have been more helpful.
would recommend to anyone.

August 8, 2013
Unprompted review
Rated 4 out of 5 stars

8' trampoline

Good size trampoline, the enclosure is sturdy and secure. Only issue I've found is the the elastic on the surround safety padding lost it elasticity within a week, making it quite loose and not fit for purpose.

August 8, 2013
Unprompted review

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