Good service when ordering and they want your money but follow up service was appalling - well actually non existent! An item I ordered wasn't available so they returned my money but failed to offer a... See more
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See what reviewers are saying
Ordered a £250 RC jeep, was not dispatched or delivered on time, and still waiting for the personalised plate i paid for which they said is sent on by someone else within 7 days? This company has no t... See more
There is no way to get ahold of these people I have $50 in Amazon $50 in Google and $20 in PayPal but they will not help me transfer my game for some reason I'm not getting what I'm asking for all I'm... See more
2/3 boxes delivered friday. Emailed. Dont respond. My kids bought a trampoline with no springs, no enclosure. I have emailed 3 times. Went direct to plum products in the hope of finding out what... See more
Company details
Information provided by various external sources
Playtimes is one of the UK’s leading online retailers of outdoor toys and games, including: trampolines, bouncy castles, electric ride-on toys, bicycles, pedal cars and much more.
Contact info
38C Vanguard Way, SY1 3TG, Shrewsbury, United Kingdom
- help@playtimes.co.uk
- playtimes.co.uk
Just the job !
Try these for your kids stuff all good just the ticket
Had just what I needed ASAP delivery top company
I'd recommend the company but delivery was slow!
The trampoline is excellent. It was a great price too £60 cheaper than anywhere else. I had an email saying my order had been dispatched and still hadn't been delivered 9 days later (Even though the parcel had 48hr delivery on it). I messaged playtimes and James sorted it out that day. Thanks James for all your help and I will definitely buy from you again soon. We need a new slide! ;)
5th birthday present
I ordered a Plum rotating see saw for our Grandsons 5th birthday. I did email the service department regarding delivery. I received a clear response as to delivery date and fortunately this arrived two working days after order in time for his birthday.
I will order from this company again.
Excellent
I ordered a 10" Rebo trampoline and surround on Monday morning and it was delivered on the tuesday afternoon!! Great service.
The instructions are brief but got some tips from friends which helped.
The plastic spacers from the surround are not the best quality - they were splitting as we were tightening the bolts!! Should come with spares.
Overall excellent product - my little boy has great fun on it.
Delivery on time
I am happy it arrived on time . Hopefully little one loves it
Simple
Ordered, given a time for delivery
Received messages on day stating whereabouts of item
Item came when expected
Fantastic
Very good customer services
Even when my item was stolen on delivery i was kept updated. Another one was sent and I got it the following day. The customer service is good and always willing to answer all your questions.
Great service
We found what we wanted at a competitive price and it was delivered on time. The quality is good and assembly was easy. Couldn't have asked for any more.
A big let down to my six year old!
Ordered a bouncy castle on a Saturday with a 48hr delivery. Order was confirmed and item was in stock, was emailed on the Monday to be told item was despatched. On the Tuesday afternoon I called playtimes to check when it would be delivered, one hour later I was called back to be told my item was not coming as it was out of stock and my money was refunded. I have a very upset 6 year old as I cannot find a replacement for the same price and he was expecting I that day. Very poor service!! Won't be using again!

Reply from Playtimes
Great price, great delivery, great product
Our daughter is over the moon with her new trampoline and so are we....absolutely perfect!
Truly customer focussed service
From my initial telephone enquiry to the delivery of the product I was amazed by the quality of service. In particular I want to praise the person who dealt with my questions and took my order. Additionally I was surprised when delivery was as promised and two hours later the trampoline was fully erected, single handed, by my husband.
It was a big surprise for my grandson who played on it for hours.
Top marks from me!
top notch service and staff.
I had made a mistake with another company and ordered a trampoline for the wrong date, they couldn't do anything sooner for me so i did an internet search and found 'playtimes' placed order on a Monday and had the trampoline Wednesday evening just in time for sons birthday Thursday. In between ordering and receiving, i phoned playtimes and they couldn't have been more helpful.
would recommend to anyone.
8' trampoline
Good size trampoline, the enclosure is sturdy and secure. Only issue I've found is the the elastic on the surround safety padding lost it elasticity within a week, making it quite loose and not fit for purpose.
Good product, good price, and very fast service
Great product and delivery
Chose product as £50 off and £50 of free kit. Quick delivery and quality product easy to construct even with the kids helping out!
I had a trampoline and its brill , fast delivery
Please check out there website ... Its great , no messing about .. And quick delivery
10+ for service go on then will give you one more
fast service parts as it is on the tin
parts get the kids riding again which is good for dads
we all buy are kids ride on but never think if they go wrong
were do i get the parts from this firm could save you a
run to the tip
Excellent services and very fast delivery
Brilliant service and very fast delivery
Good price and lightning fast delivery. Thanks!
I put my order on Thursday night and received it on Saturday. The product is top quality too.
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