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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during setup and issue resolution. Reviewers are particularly impressed with the prompt and efficient responses to all inquiries, often receiving assistance almost immediately or within a couple of hours. Many also appreciate the ability to schedule calls for guided assistance, ensuring they get their systems up and running or issues resolved effectively.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting that support teams are reliable,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the product and custom... See more

Response time

Reviewers highlight positive aspects of response time, with many customers consistently praising the quick,... See more

Service

Customers consistently note positive experiences with service, often describing it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been developing websites for over 20 years and have worked with many plugins and developers. PluginHive has consistently shined as the best developer I have used. They have solved problems as c... See more

Rated 5 out of 5 stars

I use PluginHive WooCommerce Shipping Services on my e-commerce website. I had nothing but problems with shipping integrations before this plugin. There have been a few things to iron out, and the sup... See more

Rated 5 out of 5 stars

Pluginhive has been the best shipping plugin I have come across so far! I am not very computer savvy but the plugin is very easy to navigate and if you do have any trouble the customer service at plug... See more

Rated 5 out of 5 stars

I have a client that has been using the UPS Shipping Pluging for a few years and now have another client that wants to use the USPS Shipping plugin. I setup a conference call with PluginHive and they... See more


Company details

  1. e-Commerce Solution Provider

Written by the company

Get the best WooCommerce Plugins, Shopify Apps and Magento Extensions to suit your business needs. Secure, Stable, Feature-Rich and Intuitive solutions used by over 70,000 customers worldwide.


Contact info

  • Solvilor Technologies Private Limited, CIN No: U72900KA2018PTC115562, #214, 1st Floor, 1st AA Cross Road, 2nd Main Road, Kasturi Nagar, 560043, Bangalore, Karnataka, India

  • support@pluginhive.com
  • pluginhive.com

4.8

Excellent

TrustScore 5 out of 5

969 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys have excellent customer…

These guys have excellent customer service. I deal with a lot of WordPress plugins and many plugins have slow or non existent customer service. PluginHive gets 10 out of 10 for customer support.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

The PluginHive Team were super responisve

The PluginHive Team was super responsive and helpful in getting us set up with the shipping plugin for CouriersPlease. They even organised an update in the next release of the plugin to fix a problem with our shipping options. They are professional, and the plugin is a great addition to our system. Thank you.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Support was awesome!

Support was awesome! Was not sure I was setting everything up properly but after some time with the very patient and knowledgable support team I am in great shape!

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Response Time

PluginHive have a fantastic support team who are always happy to help solve any queries. They have comprehensive documentation for support on their website and the plugin is easy to set up and manage.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fast and Efficient

Fast and Efficient. PluginHive user here and helpdesk support is awesome. Straight to the fixing. Screenshot gives great guide to resolve the issue.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Just WOW !

My experience with the support waas VERY satifying , even if my main language was french , i waas aable to understand really well and easly, every step with them. Thank you so much!

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Niranjan is fantastic at solving my…

Niranjan is fantastic at solving my support issues. He knows his stuff and resolves everything with minimal effort on my part. He solved things that seemed doubtful or unsolvable in very little time.

Thank you for a real problem-solving team at PlugInHive.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Manohar V was very helpful and…

Manohar V was very helpful and knowledgeable in helping me set up their plugin for and also understood our business requirements and helped make sure it was ready for international shipments.

August 23, 2024
Unprompted review

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