While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during setup and issue resolution. Reviewers are particularly impressed with the prompt and efficient responses to all inquiries, often receiving assistance almost immediately or within a couple of hours. Many also appreciate the ability to schedule calls for guided assistance, ensuring they get their systems up and running or issues resolved effectively.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting that support teams are reliable,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the product and custom... See more

Response time

Reviewers highlight positive aspects of response time, with many customers consistently praising the quick,... See more

Service

Customers consistently note positive experiences with service, often describing it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been developing websites for over 20 years and have worked with many plugins and developers. PluginHive has consistently shined as the best developer I have used. They have solved problems as c... See more

Rated 5 out of 5 stars

I use PluginHive WooCommerce Shipping Services on my e-commerce website. I had nothing but problems with shipping integrations before this plugin. There have been a few things to iron out, and the sup... See more

Rated 5 out of 5 stars

Pluginhive has been the best shipping plugin I have come across so far! I am not very computer savvy but the plugin is very easy to navigate and if you do have any trouble the customer service at plug... See more

Rated 5 out of 5 stars

I have a client that has been using the UPS Shipping Pluging for a few years and now have another client that wants to use the USPS Shipping plugin. I setup a conference call with PluginHive and they... See more


Company details

  1. e-Commerce Solution Provider

Written by the company

Get the best WooCommerce Plugins, Shopify Apps and Magento Extensions to suit your business needs. Secure, Stable, Feature-Rich and Intuitive solutions used by over 70,000 customers worldwide.


Contact info

  • Solvilor Technologies Private Limited, CIN No: U72900KA2018PTC115562, #214, 1st Floor, 1st AA Cross Road, 2nd Main Road, Kasturi Nagar, 560043, Bangalore, Karnataka, India

  • support@pluginhive.com
  • pluginhive.com

4.8

Excellent

TrustScore 5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trial period but still excellent support.

Even though I was in the trial period, tech support was very helpful in troubleshooting my setup. The issue wasn't able to be resolved directly but the tech provided a workaround and told me that a software update was being worked up to improve the integration with USPS.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing CustomerService!

I had a couple of issues with the Canada Post plugin I asked for help and the support team were very quick to respond and helpful. They resolved all my issues.Thank you Priyanka and all your Team! Highly recommended!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Five stars all the way

Five stars all the way! The service provided by Sibi Firoz and the overall experience were outstanding. I will recommend them to everyone I know for the technical support.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Keerthi - PluginHive

Keerthi is always super helpful. When I send an email with a problem, she directly calls to solve everything. Thank you for your help!
Emilie

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

As I'm a small business owner and…

As I'm a small business owner and building my first website I needed to get a shipping method on my site. After looking at many that couldn't do what I wanted I found PluginHive. Their customer service with email was good but then I had a zoom call with them and got all my questions answered and my shipping set up. I would recommend them to any one needing their service.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

The customer service is great and this is the most important thing, I had some difficulties at the beginning and they helped me a lot and also made a Zoom call with me, I always got replay within few hours or less and I know I have someone to help me anytime I need. the app works smoothly now on my woocommerce store.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful with guiding me through how everything works. Patient, knowledgeable and very friendly.

July 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look