Plumbing Immediately Reviews 

1,727
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 309 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff's professionalism, helpfulness, and friendly approach. Many highlight the quick response times and efficient resolution of issues, especially for emergencies. Reviewers often found technicians knowledgeable and thorough, providing clear explanations of their work. However, some customers expressed dissatisfaction with the pricing structure, citing high costs and a perceived lack of transparency. Many people report that hourly rates and additional fees were often disclosed only upon the technician's arrival. Some reviewers also experienced service issues, such as jobs being prolonged, fixes being incomplete, or plumbers appearing inexperienced.

What people talk about most

Service

People report ambiguous experiences with service, with many praising the quick response times and effective... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unclear pricing,... See more

Payment

Consumers find payment to be a negative experience, often citing unclear pricing and unexpected charges, such... See more

Customer communications

Clients share ambiguous opinions on contact, with many reporting issues with communication, such as not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's an emergency service. The fees are extortionate. But engineer arrived within 30-60 min, was done with work within an hour. Not happy with spending that much money but happy with the results, sa... See more

Company replied

Rated 5 out of 5 stars

Frankie called me, gave me a quick ETA for arrival, learnt about the job on his way and helped fix a complex leak in our house; the previous plumber had messed the same fix but Frankie made sure he di... See more

Company replied

Rated 5 out of 5 stars

Omg, what a complete legend Andrew from plumbing immediately was. Arrived with 45 minutes of my phone call requesting help to unblock my sewage drain. He turned up with all the gear, talked me thro... See more

Company replied

Rated 5 out of 5 stars

Conor was great. There was an issue after the original visit and he came back and rectified the problem with minimal fuss. Slightly more expensive but that’s what you get with emergency plumbing and t... See more

Company replied


Company details

  1. Plumber
  2. Radiator Repair Service
  3. Repair Service

Written by the company

At Plumbing Immediately, we’re more than just a plumbing company. We’re your trusted partners, dedicated to transforming plumbing nightmares into stress-free solutions. Our team of skilled technicians is committed to providing top-notch service that exceeds expectations. What Our Customers Say: “These guys are true plumbing heroes! They arrived promptly, diagnosed the issue quickly, and fixed it efficiently. I couldn’t be happier with their service.” “I was so relieved when Plumbing Immediately came to the rescue. They were professional, courteous, and knowledgeable. I highly recommend them to anyone in need of plumbing services.” Why Choose Plumbing Immediately? Swift and Reliable Service: We respond promptly to emergencies and complete tasks efficiently. Expertise You Can Trust: With years of experience, we’ve honed our skills to tackle any plumbing challenge. Unwavering Commitment: We go the extra mile to ensure your complete satisfaction. Ready to Experience the Premium Treatment? Contact Plumbing Immediately today to schedule an appointment or to discuss your plumbing needs. Let us show you why we’re the heroes of your home.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 1% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,727)

293 reviews in the last 12 months

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Rated 1 out of 5 stars

Quick to take your money

I rang out for an emergency which they attended to. The quote ended up being twice the quoted amount. i paid immediately, and they are supposed to leave a gas safety cert. I received a photo of the said certificate rather than the original. I have rang 4 times and asked for a manager, I am still waiting to receive a call back. Quick to take your money but not quick to provide the service you asked for.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Threatening behavour from operator

I called after finding a water leak. Man on the phone told me an hour and a half wait, and the engineer would let me know their time of arrival and that they were on their way. I received no such, text, call or email. I then called to cancel 40 mins after original call and they tried to charge me a cancellation fee. Operator on the phone got aggressive and threatened me with the police if I did not pay the fee.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer came out really quickly…

Engineer came out really quickly unblocked my Sink and gave me advice on how to keep it unblocked in the future highly recommended thanks Ricky

June 11, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Rick,
Thanks for the review! We're glad Ricky could get your sink unblocked so quickly and provide some helpful advice. We'll definitely pass your kind words along to him. Thanks for choosing us!

Kind regards
Emma

Rated 5 out of 5 stars

Max did an amazing job

Max did an amazing job

June 5, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Customer,
Max will be really happy to hear this, and I'll make sure to pass your kind words on to him. Thank you so much for the recommendation!

Kind regards
Emma

Rated 5 out of 5 stars

Fantastic and efficient service

Fantastic and efficient service! Max came out for an emergency leak and waste pipe issue, and I couldn't be happier with the result. He was extremely knowledgeable, took the time to explain everything in terms I actually understood, and fixed the issue in a timely manner. Highly recommended for when you need something sorted quickly and professionally.

June 3, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Seema,
Emergency leaks are stressful, so we're thrilled Max could get everything sorted for you quickly! Thanks so much for the high recommendation.

Kind regards
Emma

Rated 5 out of 5 stars

Efficient & excellent service

Efficient & excellent service! Dan fixed the boiler in prompt timing and even explained his process along the way. Definitely would recommend to friends & colleagues!

May 26, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Omari,
Thanks for the awesome review! Dan will be thrilled to hear his quick work and clear explanations hit the mark. We really appreciate the recommendation!

Kind regards
Emma

Rated 1 out of 5 stars

No price agreed before work – £616 invoice reduced only to £560 after dispute

I called Plumbing Immediately for an emergency bath tap replacement on a Sunday evening. The engineer arrived quickly, but no price was discussed or agreed before he started work. The company later claimed they sent rates to an incorrect email address. I only became aware of the charges (£199 per hour + £46 admin fee + VAT) after the engineer had already begun.

I had to physically help the engineer several times because he could not loosen a component. I also suggested a solution to proceed. The final invoice was £616.44.

After days of email disputes, the company reduced the invoice only to £560.40 (removing the admin fee and charging 2 hours instead of 3). They refused my reasonable offer of £150–£200.

I did not agree to any price before the work started. Other consumers should be aware that full pricing is not provided upfront, and you may receive a very high bill for a job that still needed a follow-up visit.

I have reported this matter to Trading Standards.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish. The plumber arrived quickly, diagnosed the boiler issue right away, and had everything resolved the very same day.

May 7, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Oliver,
We’re glad our qualified plumber could arrive quickly, diagnose the issue and get it resolved the same day. Your feedback is really appreciated!

Kind regards
Emma

Rated 5 out of 5 stars

Came very quickly and found a solution…

Came very quickly and found a solution on the same day for my boiler, very good plumber and service.

May 4, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Rana,
So happy we could get someone out to sort your boiler the very same day. Thanks a lot for taking the time to write this!

Kind regards
Emma

Rated 5 out of 5 stars

Super fast and reliable

Super fast and reliable, I recommend Andrew as he was friendly and fast!

April 29, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Emily,
Andrew will be really happy to hear this, and I'll make sure to pass your kind words on to him. Thank you so much for the recommendation!

Kind regards
Emma

Rated 5 out of 5 stars

Fantastic job by Frankie!

Fantastic job by Frankie last night, Turned up at 10pm and was determined to get the job done and didn’t leave till 3 hours later when it was done

Very good guy, hard worker would 100% recommend for any impossible jobs!

April 29, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Adam,
It’s great to hear about Frankie’s hard work last night! Turning up at 10pm and staying until everything was done really shows his dedication, and we’re thrilled you’d recommend him.

Kind regards
Emma

Rated 5 out of 5 stars

The plumber came on time as they said

The plumber came on time as they said, it was affordable and i received good advice to keep my heating system clean.

April 29, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Rayan,
It’s great to hear that our plumber arrived exactly when promised and could share some useful tips to keep your heating running smoothly. We always want to make sure the service is affordable and that our clients feel looked after. Thank you so much for your feedback!

Kind regards
Emma

Rated 1 out of 5 stars

I Call engineer to my property check…

I Call engineer to my property check the Boiler keep cutting off engineer came with a little test pin not even he had a proper monitor to check the system he didn’t even open the boiler main cover try to reset which I tried few time and failed at the end he said I can’t diagnose the fault and ask me to phone the boiler company they can fix it and ask me to pay £82.80 call out charge for nothing which I paid this company is totally ripped off looks like Scammers my advice don’t call them they got unqualified engineers

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Andrew provided an outstanding service…

Andrew provided an outstanding service when helping to unblock a culvert for a live stream in my garden. From the start, he was incredibly helpful, taking the time to properly assess the situation and explain what needed to be done.

What really stood out was how far he went to find the right solution. It wasn’t a straightforward job, but Andrew showed real determination and problem-solving ability to get everything flowing properly again. His expert knowledge was clear throughout, and he handled the whole process with complete professionalism.

On top of that, he was genuinely kind and approachable, which made the experience even better. I wouldn’t hesitate to recommend Andrew to anyone needing a reliable and skilled plumbing engineer.

April 22, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Reba,
It’s great to hear about your experience with Andrew! He really went the extra mile to get everything flowing properly, and it’s wonderful that he was helpful and friendly throughout the process. We really appreciate you taking the time to share your feedback and for recommending Andrew!

Kind regards
Emma

Rated 5 out of 5 stars

Great service

Great service, the engineer was friendly and very skilled. We agreed a fixed price on a 2nd visit as it the toilet was too broken and he efficiently had it fixed! Would definitely come back to them

April 21, 2026
Unprompted review
Plumbing Immediately logo

Reply from Plumbing Immediately

Dear Shivani,
Really appreciate you sharing this! It’s great to hear the engineer was friendly and skilled, and that everything was fixed efficiently on the second visit. We’re thrilled you’d come back to us.

Kind regards
Emma

Rated 1 out of 5 stars

I loose money with no diagnostics but…

I loose money with no diagnostics but instead did what alresy I found out and charging me for callout and diagnostics £170. To actally do the diagnostic check of which component fail the subcontract plumber says he has to charge £200 per hour. So stay away

March 27, 2026
Unprompted review

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