Plum Diamonds Reviews 317

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and proactive communication throughout the entire process. Many people appreciate the personalized approach and the detailed guidance provided, making the experience stress-free and enjoyable. Reviewers are also highly satisfied with the product quality, describing the jewelry as stunning, well-made, and beautiful. The service is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, from design to delivery.

What people talk about most

Product

Consumers find product to be positive, consistently praising the stunning quality and craftsmanship of the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the exceptional quality and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the exceptional customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall, the staff as a whole was extremely helpful for the whole process, answering my questions about any topic. I asked about payment options, stylistic ideas, and even shipping details, and I was... See more

Company replied

Rated 5 out of 5 stars

This place checked a lot of boxes. Good options. Lab grown. Women owned. All great things, but what really struck me, the outreach and customer support. Last minute before shipping, I found out I woul... See more

Company replied

Rated 5 out of 5 stars

The customer service is unparalleled. The Plum team is quick to respond to questions or requests and are happy to put together a custom kit to ensure you feel secure in your selection. No other compan... See more

Company replied

Rated 5 out of 5 stars

There was a FedEx issue with shipping and Josh from customer service provided genuinely the best customer service I’ve ever received from a brand. He was proactive, understanding, and fixed everything... See more

Company replied


Company details

  1. Jeweler

Written by the company

Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!). Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America. Together, we’ve been doing this for generations and will continue for decades to come! Through www.plumdiamonds.com, we bring one-of-a-kind, impeccable rings direct to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

317 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

At-Home Try on Kit

I ordered the at-home try on kit and was so impressed with the handwritten card, ring options, and overall packaging. This was my first experience trying on rings and it absolutely helped me not feel overwhelmed with the season of life I am in/entering into!

December 8, 2025
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Reply from Plum Diamonds

Sierra, That's our goal - we aim to take away the overwhelm and make this fun and maybe a little bit educational :) So happy to hear it's working for you and can't wait to work on your "real" ring!

Rated 5 out of 5 stars

It felt very personable

It felt very personable, even though I was ordering something online. It felt like they really took the time and listened to what I wanted and curated a box especially for me.

December 18, 2025
Rated 5 out of 5 stars

Plum Diamonds is wonderful

Plum diamonds delivered on its promise of creating a beautiful diamond tennis bracelet and matching necklace. The pieces are stunning. I highly recommend this store.

March 9, 2025
Rated 5 out of 5 stars

Going the extra mile!

When Renee and Kristi didn't have the earring studs in the carat size with the clarity rating, I ordered, they offered to either give a credit for a diamond of "lessor" clarity OR go up to next carat size. Easy choice for me GO UP. The diamonds were brilliantly clear and "sparkling". On Christmas morn my wife was thrilled with her gift. Thank You.

December 11, 2025
Rated 5 out of 5 stars

Personal attention made this purchase a pleasure.

I really do not like filling these out and usually do not. However, the shopping experience with your company was exceptional. You had a real person answer the phone when I called to check on the order. They were pleasant to talk to and able to provide meaningful information about the order and the shipping. Your product arrived when you said it would and included a hand written note. You did things to make the purchase experience unique and extremely pleasant. Also I was not buying a very expensive item. I hope your company enjoys tremendous success.

December 19, 2025
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Reply from Plum Diamonds

Thomas, each customer means so much to us regardless of what they're buying - we appreciate everyone that gives Plum a try and we're so thrilled that you found that to be your experience! We'd love to see you back at Plum again and appreciate your thoughtful review :)

Rated 5 out of 5 stars

I love my ring

I love my ring! It’s absolutely perfect, and everything I wanted. Mostly I was blown away by the caring and attentive personal customer service. Overall, working with Plum was an amazing experience. I’m so impressed and would recommend to anyone looking for jewelry.

December 18, 2025
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Reply from Plum Diamonds

Erin, what kind words! They make our day :) It's been our pleasure to work with you! And we appreciate your recommending Plum - that means so much to us!

Rated 5 out of 5 stars

Really awesome

Renee and the team were awesome!

December 17, 2025
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Reply from Plum Diamonds

You're awesome and we appreciate you! Thanks for being part of the Plum family :)

Rated 5 out of 5 stars

Above and beyond!

Plum Diamonds was the perfect choice. They went above and beyond on the production and delivery of our engagement ring. Thank you!

December 17, 2025
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Reply from Plum Diamonds

Jake, thank you for sharing - we're so glad we succeeded in creating a comfortable experience for you! We'd love to work with you again and wish you the best~

Rated 5 out of 5 stars

Absolutely Beautiful Custom Ring

Plum worked with me to come up with a custom ring and wedding band that is absolutely stunning.
Renee is great to work with and kept me updated all through the process.
There were some issues with shipping. It was shipped Next Day and FedEx failed to deliver next day. I finally received it 4 days late with many headaches in the process of delivery.
I highly recommend Plum for quality jewelry and a professional staff, however I’m very dissatisfied with FedEx.

December 16, 2025
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Reply from Plum Diamonds

While we are so thrilled to hear about how much you love the ring, we are so very sorry for the delivery fiasco. While we've had great success with delivery generally we do feel terribly when anything goes awry. Thank goodness the package arrived in the end! We will be sure to take your feedback into consideration and hope to see you back at Plum again soon!

Rated 5 out of 5 stars

My dream ring from a vision to reality

I designed my custom engagement ring with plum diamonds and the process was so quick and easy. Renee and Cristy were incredibly helpful and patient with all of my questions and my multiple change of plans/designs. They responded very quickly and efficiently- I’ll help me create the ring of my dreams. Not to mention, their great affordability. I could not recommend them enough.

December 2, 2025
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Reply from Plum Diamonds

Congrats! We're so happy that your experience was a good one and that you came away with your dream ring! We love to hear it.

Rated 5 out of 5 stars

Woukd recommend …

The staff was amazing and the process was very simple.

December 9, 2025
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Reply from Plum Diamonds

Hey Connor, that you so much! It's been our pleasure and we appreciate the time you took to leave a review :)

Rated 5 out of 5 stars

This was a great experience from the…

This was a great experience from the start. They send you a follow up email making sure you know step by step of what’s going on with your unique ring or ring that you purchased. Answered my questions promptly. Great communication when it came to delivering the ring to said location. Honestly I love the ring I uniquely selected and seeing it for the first time was priceless. I can’t wait to propose next year!

November 22, 2025
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Reply from Plum Diamonds

Maricela, we're so excited for you to propose! And so appreciative that you chose Plum - working with you was our pleasure!

Rated 5 out of 5 stars

10/10 all around experience

Renee and the whole team were super helpful and communicate very well. The pricing was great, and the ring is stunning! They will work with whatever you need and left nothing to be desired.

November 25, 2025
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Reply from Plum Diamonds

Mike, what a treat to read such a lovely review - thank you! We are thankful that you gave Plum a try :)

Rated 5 out of 5 stars

Sparkling Service

From beginning to end, the experience with Plum was fantastic. Kristy and Renee were incredibly responsive and attentive. The ring was delivered exactly as promised and it is more stunning than we even expected. We will definitely be back for our next diamond purchase!

November 14, 2025
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Reply from Plum Diamonds

Victor, we can't wait for you to come back to Plum again! It was a delight to work together and we're thrilled that you're pleased. Thanks again!

Rated 5 out of 5 stars

Received a Try Me kit from Plum…

Received a Try Me kit from Plum Diamonds. It came very fast and the team are super nice. Pleasure working with them.

November 17, 2025
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Reply from Plum Diamonds

Hey Judi! So glad you enjoyed the kit - we'd love to impress you with a "real" ring too and hope to get the opportunity ~ we'd be honored :)

Rated 5 out of 5 stars

Love Plum Diamonds!

Josh, Kristy and the team did a wonderful job on my Chicago Marathon necklace! They answered all my questions quickly and were very easy to work with.

November 11, 2025
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Reply from Plum Diamonds

So glad you love it - you deserve it! Congrats on the marathon and please visit us at Plum again.

Rated 5 out of 5 stars

Plum diamonds is simply the best!

Working with Renee and Kristy was a breeze! The ring design process went so smoothly and the communication was incredible. I was a bit intimidated by the process and Renee answered all my questions and helped me figure out how to narrow down which diamond I wanted. I love that this is a female owned business and sustainable business, I connected with Plum diamonds instantly compared to other online sites and in person retailers we visited. I would recommend anyone to use Plum diamonds.

November 5, 2025
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Reply from Plum Diamonds

Mackenzie - what sweet words! We appreciate you and that you cared enough to leave a note about your experience - we'd love to work with you again!

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