Excellent service from this company. Order – for hardwood plywood boards cut to size – delivered within 3 days. Quality product. Helpful updates received re job status. Courteous staff in both admin... See more
Company replied
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From placing a sample order to making a product order, ply direct made sure to openly communicate at all points, this communication allowed for a mistake on my end to be spotted before it was too la... See more
Company replied
Very simple website, easy to navigate and order system simple. Once ordered there were regular msgs on what was happening and when to expect. The product is excellent quality and the cut to size per... See more
Company replied
Very impressed with the service. Mine was a relatively small order but it was delivered perfectly and in a good timescale. There was an initial problem as I gave them the wrong contact phone number,... See more
Company replied
Company details
- Building Materials Supplier
- Construction Material Wholesaler
- Home Improvement Store
- Lumber Store
- Plywood Supplier
- Wood Supplier
Written by the company
Ply cut to size and delivered fast throughout England and Wales. Ply Direct have quickly become one of the UK’s leading suppliers of MDF cut to size. Established during the first lockdown, we recognised the difficulty often faced when trying to get Ply cut to size and delivered fast throughout the UK. Why use an Ply Cut To Size Service? Our service will save you time, free you from exposure to dust and give you a high level of accuracy in sizes. In addition, you only pay for what you need. We look forward to assisting you!
Contact info
Unit 11, Great Western Industrial Park, Armstrong Way,, UB2 4SD, Southall, United Kingdom
- 020 8609 1853
- enquiry@plydirect.co.uk
- plydirect.co.uk
4.7
Excellent
922 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ply Direct
Thank you for your kind words! We're thrilled to hear that our speedy delivery and clear communication met your expectations. Looking forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Reply from Ply Direct
Thank you for your feedback! We’re glad to hear you had a great experience with our service. If you need anything else, feel free to reach out!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Really happy with the service from Ply…
Really happy with the service from Ply Direct. I was let down by two other companies when ordering plywood sheets, but Ply Direct were able to fulfil the order at a competitive price and get the boards to me in time for my project. Although there were small delays at the factory and delivery, the communication throughout was excellent. I will definitely buy from Ply Direct again
June 11, 2024
Reply from Ply Direct
Thank you so much for your positive feedback! We're delighted to hear that we could meet your needs after your experience with other companies. We appreciate your understanding regarding the minor delays and are glad our communication made a difference. We look forward to serving you again in the future!
Many thanks,
Tracy
Ply Direct
Customer Service Manager
Great fast service quarlty product
June 2, 2024
Reply from Ply Direct
Thank you for your kind words! We're thrilled to hear you’re happy with our service and product quality. If you need anything else, feel free to reach out!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Reply from Ply Direct
Thank you for your feedback! We're glad to hear you were pleased with the quick delivery and the quality of our product. We look forward to serving you again!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Fast and great service
Fast and great service. Was kept up to date with every aspect of the order to delivery. Will use them in future again.
June 7, 2024
Reply from Ply Direct
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that you were well-informed throughout the process. We look forward to serving you again in the future!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Arrived on time driver bright it round…
Arrived on time driver bright it round to back gate , even put the ply on my garden table for me. Excellent service
June 7, 2024
Reply from Ply Direct
Thank you for sharing your experience! We're thrilled to hear that our driver went the extra mile to assist you. We appreciate your kind words and look forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Excellent product and service
Excellent product and service. Kept me up dated all the way through the process.
June 7, 2024
Reply from Ply Direct
Thank you for your feedback! We're delighted to hear that you were pleased with our product and service. We look forward to serving you again!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Good quality birch ply and great service
Good quality birch ply. Kept updated on progress for cutting service and delivery. Really great customer care, can't recommend enough.
June 4, 2024
Reply from Ply Direct
Thank you for your wonderful feedback! We're thrilled to hear you were pleased with the quality of our birch plywood and our customer care. Your recommendation means a lot to us!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Great communication and quality products.
From placing a sample order to making a product order, ply direct made sure to openly communicate at all points, this communication allowed for a mistake on my end to be spotted before it was too late. The ply wood, some birch ply, was great quality with any (and this was very few) imperfections in the wood finessed to good level. All pieces were cut precisely and cleanly and required very little sanding etc. on my end for the desired level of finish, especially important as it was for furniture making.
Overall good service and products.
April 29, 2024
Reply from Ply Direct
Thank you for your detailed feedback! We're delighted our communication and product quality met your expectations, and we're glad we could assist in catching that mistake. Your satisfaction is our priority, and we appreciate your trust in Ply Direct!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Reply from Ply Direct
We're thrilled to hear that! We'll be sure to pass along your compliment to our delivery team. Thank you!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Perfect service and highly recommended
Friendly, contact throughout, quick response & delivery. Held order as I thought I wanted to add to it, changed my mind which didn't delay anything. Very highly recommended and without any fuss. Thank you!
May 31, 2024
Reply from Ply Direct
Thank you for your kind words! We're thrilled you had a seamless experience with our service. Your recommendation means a lot to us!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Excellent service and delivery updates
Excellent service and delivery updates. The cut pieces were well packed and saved a lot of time, however the full sheet wasn't the best and If I had been here when delivered, I would have refused it.
May 31, 2024
Unprompted review
Reply from Ply Direct
Thank you for your feedback! We're pleased to hear that our service and delivery updates met your expectations. We apologise for any inconvenience caused by the full sheet and thank you for bringing this to our attention. We'll take your feedback into consideration to improve our processes in the future.
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Great feedback from the company
Great feedback from the company, very quick response after the order requesting confirmation of grain direction. Frequent updates, and first rate delivery tracking. Cut exactly as requested, saving me huge amounts of time.
May 30, 2024
Reply from Ply Direct
Thank you for your feedback! We're thrilled to hear that you had a positive experience with us. Ensuring accuracy and efficiency in our processes is always our goal. We're glad we could save you time and provide you with the service you deserve.
Many thanks,
Tracy
MDF Direct
Customer Service Manager
Helpful staff and quick delivery
May 28, 2024
Reply from Ply Direct
Thank you for your feedback! We're glad to hear you had a positive experience with us. Looking forward to serving you again soon!
Many thanks,
Tracy
MDF Direct
Customer Service Manager
As expected
May 21, 2024
Reply from Ply Direct
Thank you for your feedback! We're glad to hear you appreciated the quick service and excellent communication.
Many thanks,
Tracy
Customer Service Manager
Great
Speedy service - lots of communication- arrived promptly- exactly as described.
Excellent- thank you
May 23, 2024
Reply from Ply Direct
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our service. Your feedback about our communication and prompt delivery means a lot to us. If you need anything else, please feel free to reach out.
Many thanks,
Tracy
Customer Service Manager
Reply from Ply Direct
We're thrilled to hear that you found our service excellent and faultless. Your satisfaction is our top priority. If you need anything else, please don't hesitate to reach out.
Many thanks,
Tracy
Customer Service Manager
Reply from Ply Direct
Thank you so much Graham for your wonderful feedback. It's rewarding to hear that you experienced good correspondence, quick delivery with quality product.We hope to see you again soon!
Many Thanks,Jennifer - Customer Service Manager
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