Very satisfied with the service provided by PM247. The team arrived on time, worked efficiently, and explained the issue in an easy way that I could understand. The engineer was polite, friendly, and... See more
Company replied
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Quoted £195 + VAT for a blocked drain. After arrival, I was told specialist equipment was needed and pressured into agreeing to £895 + VAT. The job was then completed in around 10 minutes usi... See more
Company replied
Fantastic experience with PM247. From the first phone call to the completion of the job, everything was handled professionally. The engineer arrived promptly and completed the work carefully and effic... See more
Company replied
PM247 provided outstanding service when I needed urgent help with a plumbing issue. Booking was simple, the response time was impressive, and the engineer was knowledgeable and experienced. He quickly... See more
Company replied
Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
Breach of guidelines
Horrible thieving company who are only…
Horrible thieving company who are only out to screw people out of as much money as they possibly can. I was charged £654 by this company for replacing a faulty heating element in my cylinder in relation to a leak I was experiencing in my property which was also causing damage to the properties below me in the complex I live in. Although I was told the work would resolve the issue for a while, it didn't at all as the leaking began from a different place (began leaking at the rear of the cylinder rather than the front where it was coming from originally). When I called back to explain the situation and request another plumber from this company to come out I was told I'd have to pay the call out fee and any further work would be charged accordingly depending on what was done even though I'd paid £654 just a few weeks earlier. I was quoted £3000 by this company to replace my cylinder and they then tried to pressure me to book the replacement job in with them even sending me payment links to pay half the cost up front and making follow up calls to me the next day when I had not made payment. I managed to get my cylinder replaced for £950 and if I was prepared to wait a few days more could have had it done for £750 which is a quarter of the price PM247 quoted me. I'll never ever use this company again in my life and I advise anyone reading this not to either. This company preys on people's vulnerability and desperation to get their plumbing issues resolved in order to try to take advantage and screw people over for as much as they can get out of them. PM247 couldn't care less about people's welfare and actually helping to resolve their issues, it's all about money to them. Avoid this company at all costs!
May 17, 2026
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Our quotations are based on the engineer’s on-site assessment and any recommendations are provided based on the condition of the system at the time of inspection. All work and pricing are discussed and agreed before proceeding, and customers are under no obligation to accept further quoted works.
We take concerns regarding communication, pricing, and follow-up very seriously and would welcome the opportunity to review your case in detail. Please contact us at info@pm247.co.uk with your job reference so our management team can investigate this matter further.
Great experience with PM247
Great experience with PM247. The engineer arrived promptly, identified the problem quickly, and completed the work professionally. Everything was explained clearly and the service felt honest and reliable. I appreciated how polite and helpful the staff were throughout the whole process.
May 13, 2026
Unprompted review
Reply from PM247
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience with PM247 and that the engineer was prompt, professional, and clear in explaining everything throughout the visit. It’s great to know you found the service honest and reliable and that our staff were polite and helpful throughout. We truly appreciate your support and are always here if you need us again.
Fantastic experience with PM247
Fantastic experience with PM247. From the first phone call to the completion of the job, everything was handled professionally. The engineer arrived promptly and completed the work carefully and efficiently. He took the time to answer all my questions and made sure I understood the process before starting.
April 24, 2026
Unprompted review
Reply from PM247
Thank you for your fantastic feedback. We’re delighted to hear you had such a positive experience from the initial phone call through to completion of the job. It’s great to know the engineer arrived promptly, carried out the work professionally, and took the time to explain everything clearly. We truly appreciate your support and are always here if you need us again.
Very satisfied with the service…
Very satisfied with the service provided by PM247. The team arrived on time, worked efficiently, and explained the issue in an easy way that I could understand. The engineer was polite, friendly, and clearly knew what he was doing. The repair was completed to a high standard and everything has been working perfectly since.
May 1, 2026
Unprompted review
Reply from PM247
Thank you for your wonderful feedback. We’re delighted to hear you were very satisfied with the service provided and that the team arrived on time, worked efficiently, and explained everything clearly. It’s great to know the repair was completed to a high standard and everything has been working perfectly since. We truly appreciate your support and are always here if you need us again.
PM247 provided outstanding service when…
PM247 provided outstanding service when I needed urgent help with a plumbing issue. Booking was simple, the response time was impressive, and the engineer was knowledgeable and experienced. He quickly identified the problem and fixed it efficiently without any hassle. I was very happy with the professionalism and customer care shown throughout the visit.
April 15, 2026
Unprompted review
Reply from PM247
Thank you for your fantastic feedback. We’re delighted to hear you had such a positive experience, from the easy booking process to the quick response and professional service on site. It’s great to know the engineer was able to identify and resolve the issue efficiently. We truly appreciate your support and are always here if you need us again.
I had an excellent experience with…
I had an excellent experience with PM247 from start to finish. The engineer arrived quickly, explained everything clearly, and completed the work professionally. The service was fast, reliable, and very well organised.
April 8, 2026
Unprompted review
Reply from PM247
Thank you for your fantastic feedback. We’re delighted to hear you had an excellent experience from start to finish, with quick attendance, clear communication, and professional workmanship. Providing fast, reliable, and well-organised service is very important to us. We truly appreciate your support and are always here if you need us again.
Arrived on time and completed the job…
Arrived on time and completed the job perfectly. Excellent service.
April 14, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re delighted to hear the engineer arrived on time and completed the job to a perfect standard. We truly appreciate your support and are always here if you need us again.
PM247 - Overpriced
We called PM247 as our boiler was leaking. They were able to come inspect our boiler that afternoon for a call out fee of £144. The reason I have given them 1 star is because they quoted us £1,400 to replace x 3 valves and implied there was a significant safety risk if we left them as they were (essentially putting the pressure on for us to go through with the repairs). When we informed them we would be getting a second quote they immediately offered us a discount £600. Thankfully we did get a second quote from a local plumber which came to £400 in total. The local plumber also told us the issue was not urgent and we did not have to replace the parts immediately but that they advised replacing them as they were are the old side.
April 24, 2026
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and appreciate you sharing your concerns. Our quotations are based on the engineer’s on-site assessment, and any recommendations—including potential risks—are provided to help customers make an informed decision. All work is optional and must be agreed before proceeding.
We take feedback regarding pricing and communication seriously and would like the opportunity to review this case in detail. Please contact us at info@pm247.co.uk
with your job reference so our management team can investigate further.
The whole process was easy and well…
The whole process was easy and well managed. Great experience.
May 6, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re delighted to hear the process was easy and well managed and that you had a great experience. We truly appreciate your support and are always here if you need us again.
Very pleased with the service
Very pleased with the service. Quick and efficient work.
April 21, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re delighted to hear you were very pleased with the service and that the work was completed quickly and efficiently. We truly appreciate your support and are always here if you need us again.
Super helpful and skilled
Super helpful and skilled technician. Great experience.
April 15, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re pleased to hear the technician was helpful and skilled and that you had a great experience. We truly appreciate your support and are always here if you need us again.
As reported by others the customers total scammers
As reported by others the company are total scam merchants. We thought be were dealing with Dyno-rod but it appears not. PM247 appears when you search for Dyno-rod on google.
They said that call out would be £150 but we ended up paying £1500 for a blocked drain. Total rip off merchants holding you to ransom and praying on vulnerable people.
May 3, 2026
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and take these concerns seriously. We are an independent company and do not claim to be affiliated with any other brand. All call-out charges and any further work are quoted following an on-site assessment and must be agreed before proceeding. Customers are under no obligation to accept any quoted work.
We would like the opportunity to review this matter in detail—please contact us at info@pm247.co.uk
with your job reference so our management team can investigate further.
Prompt and professional
Prompt and professional. The engineer knew exactly what to do.
April 28, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re pleased to hear the engineer was prompt, professional, and knew exactly how to resolve the issue. We truly appreciate your support and are always here if you need us again.
Very happy with the service
Very happy with the service. Everything was done professionally.
April 14, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re delighted to hear you were very happy with the service and that everything was carried out professionally. We truly appreciate your support and are always here if you need us again.
Smooth and hassle-free experience
Smooth and hassle-free experience. Would use their service again.
April 21, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re delighted to hear you had a smooth and hassle-free experience. We truly appreciate your support and look forward to assisting you again in the future.
Reliable and efficient service
Reliable and efficient service. The problem was handled perfectly.
April 15, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re pleased to hear the service was reliable and efficient and that the problem was handled perfectly. We truly appreciate your support and are always here if you need us again.
Great attention to detail and very…
Great attention to detail and very friendly staff. Excellent work.
April 14, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re pleased to hear you appreciated the attention to detail and found our team friendly. It’s great to know you were happy with the work carried out. We truly appreciate your support and are always here if you need us again.
Quoted £195 for a blocked drain, but paid £1140
Quoted £195 + VAT for a blocked drain. After arrival, I was told specialist equipment was needed and pressured into agreeing to £895 + VAT.
The job was then completed in around 10 minutes using basic drain rods only—no specialist equipment was used.
I believe I was misled about the need for the price increase and feel the additional charge was not justified.
Would strongly recommend getting all costs confirmed in writing before agreeing to any price changes on site.
May 6, 2026
Unprompted review
Reply from PM247
We’re sorry to hear about your concerns and appreciate you bringing this to our attention. All quotations are provided following an on-site assessment and must be agreed before any work proceeds. The pricing reflects the scope of work identified at the time. We take feedback seriously and would like the opportunity to review this case in detail. Please contact us at info@pm247.co.uk
with your job reference so our management team can investigate further.
Smooth and hassle-free experience
Smooth and hassle-free experience. Would use their service again.
April 22, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re delighted to hear your experience was smooth and hassle-free. We truly appreciate your support and look forward to assisting you again in the future.
Reliable and efficient service
Reliable and efficient service. The problem was handled perfectly.
April 22, 2026
Unprompted review
Reply from PM247
Thank you for your kind feedback. We’re pleased to hear you found our service reliable and efficient, and that the problem was handled perfectly. We truly appreciate your support and are always here if you need us again.
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