Very satisfied with the service provided by PM247. The team arrived on time, worked efficiently, and explained the issue in an easy way that I could understand. The engineer was polite, friendly, and... See more
Company replied
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See what reviewers are saying
Quoted £195 + VAT for a blocked drain. After arrival, I was told specialist equipment was needed and pressured into agreeing to £895 + VAT. The job was then completed in around 10 minutes usi... See more
Company replied
Fantastic experience with PM247. From the first phone call to the completion of the job, everything was handled professionally. The engineer arrived promptly and completed the work carefully and effic... See more
Company replied
PM247 provided outstanding service when I needed urgent help with a plumbing issue. Booking was simple, the response time was impressive, and the engineer was knowledgeable and experienced. He quickly... See more
Company replied
Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
Breach of guidelines
£2500 to install a water tap and drain
Billed us £450 for a small job, then tried to charge us £2500 to install a water tap and drain. Work they did was substandard and needed another plumber to remedy.
Avoid at all cost.
March 2, 2026
Unprompted review
Reply from PM247
We’re sorry to hear you’re unhappy with your experience. All quotations are provided following an on-site assessment and must be agreed before any work proceeds. We take concerns about workmanship seriously and would like the opportunity to review the job in detail. Please contact us at info@pm247.co.uk
with your job reference so our team can investigate further.
How to get cheaper quote
They failed to come out on th day we booked saying another job overran. The engineer came the next day and they quoted an outrageous price. Engineer left but return to our doorstep 10 minutes later and accept a cash in hand offer £300 cheaper than quoted on the phone. He accepted and cleared the blockage.
March 8, 2026
Unprompted review
Reply from PM247
We’re sorry to hear about your concerns. Our quotations are provided following an on-site assessment and any work must be agreed through the office before proceeding. The situation you’ve described regarding a private cash payment is not in line with our company policy and we take such matters very seriously. Please contact us at info@pm247.co.uk
with your job reference so our management team can investigate this matter further.
Scam pricing system!
All very strange! Guy on phone not overly helpful. Pricing system is nonsense for drain clearance. They quote £120 plus vat to clear drains using rods. However when the engineer turned up he came in with 2 rods and stuck them into the drain, saying they wouldn't work. He said they cannot use more than 2 metres of rods as rods might get stuck inside drain. Pointless, as anyone who clears their drains knows you need around 10-12 rods to go along length of drain! then he told me he would need to get machinery out and that the office would phone me and tell me cost. Office then quoted £410 plus vat. I refused at which point he said I had to pay the £120 plus vat as a call out charge. I refused to pay this too. The engineer then got involved and offered to 'do it privately' for £300 cash. I said what about the call out charge and he said 'just leave that with me'! He did clear the drains and did a good job in about 20 mins and I paid the £300 in cash. Total scam re pricing! I would not use again. Although the job got done and the engineer was pleasant enough, he did leave a mess, traipsing through my house in squelching wet boots. I would not recommend this company.
February 27, 2026
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and appreciate you sharing your feedback. Our pricing structure and call-out charges are normally explained in advance, and any further work is quoted following an on-site assessment with no obligation to proceed. The situation you describe regarding private payment is not in line with our company policy, and we take such matters very seriously. Please contact us at info@pm247.co.uk
with your job reference so our management team can investigate this matter further.
Daylight robbery
Is it ok to pay £594 for a 10minute job? I was not at home but on my way I received a call from PM247 to quote 2 hours labour, cutting pipes + specialised equipment to jet wash... I paid as they refused to start without the payment first and I did not want to delay the works... I 'literally' got home 10 minutes later but the 'engineer' was already gone! I have called and asked to review the quote but they are proud of their work and 'reasonable' price... where is common sense gone! AVOID THIS SCAM!!
March 4, 2026
Unprompted review
Reply from PM247
We’re sorry to hear that you feel dissatisfied with your experience. All quotations are provided following the engineer’s on-site assessment and must be agreed before any work begins. The charges reflect labour, equipment used, and the completed service rather than the time spent on site alone. We take concerns seriously and would be happy to review your case—please contact us at info@pm247.co.uk
with your job reference so our team can investigate further.
I have never left a review before but…
I have never left a review before but the experience I had with this company was so bad., I felt I had to . They were 4 hours late , initial £150 to stick a stick from the garden in the drain . Then another £450 for a 5 minute jet wash … no camera , as it wasn’t working . I had to have it done as they had come so late., I had no alternative. Today, their follow up call was an absolute joke. I told them I wasn’t happy with the service, could not have cared less . Just a box-ticking exercise. Oh… and only partially fixed it !!! Please avoid.
March 3, 2026
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and that you were left dissatisfied. This is not the level of service we aim to provide. All work and pricing are normally discussed following an on-site assessment before proceeding. We take feedback seriously and would like the opportunity to review this matter properly. Please contact us at info@pm247.co.uk
with your job reference so our management team can investigate further.
Dreadful unch of scammers
Dreadful unch of scammers! Trying to charge me £1200 to jet a drain and put cameras down. Tried to negotiate with them and they came down to £795 for about an hours work at the outside.
Avoid them like the bubonic plague!!!!
February 27, 2026
Unprompted review
Reply from PM247
We’re sorry to hear you’re unhappy with your experience. All pricing is provided following an on-site assessment and reflects the equipment used, labour, and scope of investigation required. Customers are under no obligation to proceed with any quoted work. If you would like us to review your case in detail, please contact us at info@pm247.co.uk
with your job reference so our team can investigate further.
Cant stand companies who rip people…
Cant stand companies who rip people off. These guys were called on a Friday night, to replace a dripping Isolation valve. Unfortunately my friend didn't know how basic and straight forward the job was and agreed to have the work carried out. PM247 charged £400 to change the isolation valve, in and out at 6pm and left the old valve in the sink.
February 20, 2026
Unprompted review
Reply from PM247
We’re sorry to hear you feel dissatisfied with the charges. All pricing is discussed and agreed before work proceeds, and emergency evening visits can reflect labour, availability, and attendance outside standard hours. We take concerns seriously and would be happy to review the invoice in detail—please contact us at info@pm247.co.uk
with the job reference so our team can investigate further.
Very ,very sad
Very ,very sad. I feel I have just been scammed by this company and its upset me .
Called the company for a blockage and quote was £120 for callout ,inspection and simple clearance. Man arrived and did the inspection . Very quickly he said what the problem was ( wet wipes had blocked the pipe). I was then put back in contact wit the office and the price was escalated to £950. They said it needed "specialist treatment and specialist equipment" . I was shocked to find it was such a difficult job to remove a wet wipe blockage.
I paid up. The plumber brought in the specialist equipment. It was a standard flexible drain flail. He quickly accessed the pipe via the flexi on the toilet and cleared the blockage . He then checked all was clear by turning on the bath taps and flushing the toilet a couple of times. That was it . He was not on the premises longer than 1.5 hrs and that included my time on the phone..
This appears to be modus operandi of this company, quote a reasonable price then quickly boost the price up by suggesting the job is difficult. There are many other plumbing companys in bristol and I for one will be using them in the future . You have been warned
January 16, 2026
Unprompted review
Reply from PM247
We’re sorry to hear that you feel dissatisfied with your experience, Paul. All call-out charges and any further work are quoted following an on-site assessment, and customers are always informed and asked for approval before work proceeds. The pricing reflects the specialist equipment, labour, and completion of the repair. We take your concerns seriously and would welcome the opportunity to review your case—please contact us at info@pm247.co.uk
with your invoice reference so our team can investigate further.
Came at the right time with the £120…
Came at the right time with the £120 call out upfront which was great. Fixing a blocked toilet with the plunger and replaced the switch and sealed it up. Total bill £510. Beware these guys are scammers.
February 11, 2026
Unprompted review
Reply from PM247
We’re sorry to hear you’re unhappy with the charges. All pricing is confirmed following an on-site assessment and agreement before work proceeds. The total cost reflects labour, parts supplied, and the completed repair. If you would like us to review your invoice in detail, please contact us at info@pm247.co.uk
with your reference number so our team can investigate further.
Such a rip off
Such a rip off, absolutely disgusting amount of money charged for 10 minutes work £402 in addition to £120 call out. Engineer on site 30 mins total. Never ever use this disgusting company
February 5, 2026
Unprompted review
Reply from PM247
We’re sorry to hear you’re unhappy with the charges. All pricing is confirmed following an on-site assessment, and customers are not obliged to proceed with any recommended work. If you’d like us to review your invoice in detail, please contact us at info@pm247.co.uk
with your reference number so our team can investigate further.
Quick response and clear explanation…
Quick response and clear explanation during emergency work.
January 9, 2026
Unprompted review
Reply from PM247
Thank you for your feedback. We’re glad our quick response and clear explanation during the emergency were appreciated. Providing prompt and transparent service is always our priority.
Bait and switch scam…avoid
Bait and switch scam….quote initial price; rip off when they arrive. Please please please go elsewhere. Critical reviews like this will receive standard ‘concerned’ answer….all part of the con.
September 6, 2025
Unprompted review
Reply from PM247
We strongly refute any suggestion of bait-and-switch practices. All call-out charges and any further quotations are provided following an on-site assessment, with no obligation to proceed. We take concerns seriously and would welcome the opportunity to review this properly please contact us at info@pm247.co.uk
with your invoice reference so we can investigate further.
I called PM247 when I needed a leak…
I called PM247 when I needed a leak fixed quickly. The engineer showed up on time and was polite, and he got the job done without any issues. However, I found the pricing a bit high for the work done and felt it wasn’t explained clearly before the visit. Communication could’ve been better, but the actual plumbing work itself was fine.
January 8, 2026
Unprompted review
Reply from PM247
Thank you for your feedback. We’re glad to hear the engineer arrived on time, was polite, and resolved the leak without issues. We appreciate your comments regarding pricing and communication, and we’re sorry these were not as clear as expected. Your feedback is valued and helps us improve our service going forward.
The operative was polite and took care…
The operative was polite and took care of the issue, and the work went smoothly. However, parts of the booking and billing process weren’t explained as well as I expected, so it left me only somewhat satisfied.
January 15, 2026
Unprompted review
Reply from PM247
Thank you for your feedback. We’re pleased to hear the operative was polite and resolved the issue smoothly, and we’re sorry that parts of the booking and billing process were not explained as clearly as expected. Your comments are appreciated and will help us improve our communication going forward.
We had plumbing work done by PM247
We had plumbing work done by PM247. The engineer arrived on time and did the job without stress. Communication was clear and overall it was straightforward — but I still felt the pricing was on the higher side compared to other local tradespeople.
January 7, 2026
Unprompted review
Reply from PM247
Thank you for your feedback. We’re glad to hear the engineer arrived on time, completed the work smoothly, and that communication was clear throughout. We appreciate your comments regarding pricing and understand comparisons with local trades, and we value you taking the time to share your experience.
Very scammy feel
Very scammy feel. Quoted one price (125 + VAT) for inspection and manual unblocking, going up to 195 + VAT if jetting required. When the “engineer” inspected the drain after less than 30 seconds (and not even a close inspection) he said yes that will need jetting and a camera.
Head office called and quoted us eight hundred and ninety five pounds (plus VAT). I used full words because then you can see how mad that is.
Argued with them for a bit but this is clearly their angle.
So I paid the 125 call-out as I didn’t want to get into a situation, but the insane prices quoted after you’ve already committed a call out charge are shocking, so in no way was I throwing good money after bad because I am not a mug.
Avoid this company. And always check Trust Pilot first.
January 31, 2026
Unprompted review
Reply from PM247
We’re sorry to hear you were unhappy with your experience. All recommendations and quotations are provided following an on-site assessment, and any additional work is always optional with no obligation to proceed. If you’d like us to review this matter in detail, please contact us at info@pm247.co.uk
with your invoice reference so our team can investigate further.
Very happy with the response time and
Very happy with the response time and quality of work.Everything was handled professionally.
January 2, 2026
Unprompted review
Reply from PM247
Thank you for your feedback, We’re really glad to hear you were happy with both the response time and the quality of the work. It’s great to know everything was handled professionally and met your expectations. We appreciate you taking the time to share this and are here if you ever need us again.
Be careful of companies that want 100% upfront
This company communicates with you via a centre not via the engineers who only attend once money is paid - and don't seem anxious to say anything. 50% for a boiler on signing and 50% the next day before they will come. Any visit they ask to be paid in advance. Make sure that you record what they initially said they would do. Ask for everything to be done by email - not over the phone. Make sure that you ask whether it is up to you whether the boiler works satisfactorily once they have set it to default conditions. Make sure that you ask whether they are signed up for a government approved arbitration system - you might need it.
January 3, 2026
Unprompted review
Reply from PM247
I’m sorry to hear that this was your experience and can understand why it left you feeling uneasy. Clear communication and transparency around payments and what work will be carried out are really important, and it’s disappointing to hear that this didn’t feel clear or reassuring for you.
We appreciate you sharing your perspective and the advice you’ve given to others based on what you went through. If you’d like us to look into your case properly or review what was discussed and agreed, please feel free to email us at info@pm247.co.uk
with any details or references you have. We’d like the opportunity to review this and address your concerns as best we can.
The plumber was polite
The plumber was polite, explained the solution clearly before starting, and completed the job without any hassle.
January 14, 2026
Unprompted review
Reply from PM247
Thanks for your kind words. We’re glad the plumber explained everything clearly and got the job done smoothly. Really appreciate you taking the time to leave a review.
Would not recommend
Emergency call-out for a 90-year-old neighbour with a leaking oil boiler.
This was explained clearly at booking.
PM247 accepted the job, sent an engineer not qualified to work on oil boilers, carried out no repair, then refused a refund for the £144 call-out.
January 23, 2026
Unprompted review
Reply from PM247
I’m really sorry to hear about this, especially given the circumstances and your neighbour’s age. If it was clearly explained at the time of booking that this involved an oil boiler, it’s completely understandable to expect a suitably qualified engineer to attend and for the situation to be handled properly.
It’s very disappointing to hear that no repair was carried out and that you then felt a refund wasn’t fairly considered. That’s not the experience anyone would expect in an emergency, particularly when helping a vulnerable person.
If you’re willing, please email us at with the job reference and details of what was discussed at booking. We’d like to look into this properly and review what happened.
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