Very satisfied with the service provided by PM247. The team arrived on time, worked efficiently, and explained the issue in an easy way that I could understand. The engineer was polite, friendly, and... See more
Company replied
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See what reviewers are saying
Quoted £195 + VAT for a blocked drain. After arrival, I was told specialist equipment was needed and pressured into agreeing to £895 + VAT. The job was then completed in around 10 minutes usi... See more
Company replied
Fantastic experience with PM247. From the first phone call to the completion of the job, everything was handled professionally. The engineer arrived promptly and completed the work carefully and effic... See more
Company replied
PM247 provided outstanding service when I needed urgent help with a plumbing issue. Booking was simple, the response time was impressive, and the engineer was knowledgeable and experienced. He quickly... See more
Company replied
Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
Breach of guidelines
Scam alert . I have reported this company to Trading Standards
Their website says no payment unless the drain is unblocked. Quoted £120+VAT if it was possible to do with rodding. They did NOT describe this as a call-out fee. They arrived and said more machinery was needed, and quoted over £450.
When I said I didn't want to go ahead, they said that the technician would not leave my property till I paid them £120+VAT. Quite intimidating to a woman on her own with a male technician. Terrifying to someone elderly or vulnerable, I am sure.
The technician then came to my door and offered to do the job for £250 in cash.
I have since had so many calls, I have had to block their number. The woman I spoke to was incredibly aggressive. I have reported them to Trading Standards, and will be following this up with a report to Action Fraud.
In response to PM247's reply: I had already raised the intimidation point with them by email, and their very aggressive reply was that there is no evidence of intimidation, and they intend to "progress things further" in relation to the money they say I owe them. Don't be fooled by their reply.
January 23, 2026
Unprompted review
Reply from PM247
I’m really sorry to read this and can understand why the experience has left you so distressed. What you’ve described would be frightening for anyone, especially being on your own and feeling pressured in your own home. That’s not something anyone should have to go through.
We take allegations around intimidation, communication, and conduct extremely seriously, and this clearly needs to be looked at properly. If you’re willing, please email us at info@pm247.co.uk
with any details you have (dates, times, job reference, or correspondence) so this can be reviewed in full. We would want to understand exactly what happened and address the concerns you’ve raised.
I’m genuinely sorry this was your experience, and thank you for taking the time to explain it so clearly.
STRONG WARNING
STRONG WARNING!!
DO NOT USE THIS COMPANY!
It seems like this place is run by an individual, and they are extremely unfriendly and unprofessional.
They pushed us to pay in advance, and even though nothing was actually done, they refused to give us a refund (we lost £144). Do not use this place under any circumstances! This place deserves to go out of business!
January 25, 2026
Unprompted review
Reply from PM247
I’m really sorry to hear how unhappy you were with the experience. I understand why losing money when you feel nothing was done would be extremely frustrating, and it’s disappointing to hear that the interaction came across as unfriendly or unprofessional. That’s not how we want anyone to feel after contacting us.
If you’re willing, please email us at info@pm247.co.uk
with your job reference and any details you have. We’d like to look back over what happened and review this properly, as we don’t want customers feeling treated unfairly.
Thank you for taking the time to share your experience.
The worst plumbing company I have ever…
Warning – do not use this company
I had a very bad experience with PM247.
They charged a call-out fee but did not properly resolve the issue.
The pricing was unclear, and I felt pressured to accept additional costs on the day.
I would not recommend this company to anyone and suggest using a more transparent and reputable plumber.
January 25, 2026
Unprompted review
Reply from PM247
I’m really sorry to hear about your experience and can understand why you’d feel disappointed and frustrated. Being charged a call-out fee without feeling the issue was properly resolved, combined with unclear pricing and pressure on the day, is not how anyone wants a job to go.
Thank you for taking the time to share this. If you’re willing, please email us at info@pm247.co.uk
with your job reference so we can look into what happened and review the concerns you’ve raised properly.
We appreciate the feedback, even when it’s negative, as it helps highlight where things need to be better.
We’ve had plumbing work done before by
We’ve had plumbing work done before by other companies, but this felt a lot more straightforward. Clear communication, fair pricing, and no stress from start to finish.
January 13, 2026
Unprompted review
Reply from PM247
Thanks for taking the time to leave this. It’s great to hear you found everything straightforward and stress-free, with clear communication and fair pricing throughout. We really appreciate the feedback.
Awful company - AVOID
**Update** - AVOID AT ALL COSTS
Had the standard reply pretending they are interested that you engage with them. Ignore as this is a smokescreen. After further research (which I should have done before) they don't even appear to have any accreditations to Plumbing organizations.
Please do not use.
Awful company. Avoid at all costs, ridiculous pricing, aggressive staff on the phone and wouldn't touch them with a bargepole. As per other reviews don't bother with contacting them. The worst kind of company that give genuine plumbers a bad name.
January 14, 2026
Unprompted review
Reply from PM247
I’m really sorry to hear you feel this strongly about your experience. It’s upsetting to read that you found the pricing unreasonable and the phone conversations aggressive, that’s not how we want anyone to come away feeling, and it’s certainly not the standard we aim to set.
We understand why you’d be frustrated and appreciate you being honest about it. If you’re open to it, you can still reach us at info@pm247.co.uk
with your job reference so we can look back over what happened and review the concerns you’ve raised.
Thank you for taking the time to share your feedback, even though it’s clearly come from a very negative experience.
Avoid this company at all costs and…
Avoid this company at all costs and don’t listen to their response here of apologies. This is all fake just like their service and invoices. They refuse to investigate consider a partial refund and now I have no choice but take to the small claims court.
December 17, 2025
Unprompted review
Reply from PM247
I’m sorry you feel this way and understand how frustrating the situation has become for you. It’s disappointing to hear that you feel your concerns haven’t been taken seriously, and that’s clearly not the outcome anyone wants after raising a complaint.
We don’t want matters to reach this point and would still like the opportunity to properly review what happened, including the work carried out, the charges applied, and the communication you received. If you’re willing, please contact us at info@pm247.co.uk
with your job reference so this can be looked into again and addressed as fairly as possible.
Thank you for sharing your experience, we do take feedback like this seriously, even when it’s difficult to hear.
Reply from PM247
Thanks for the feedback! Glad everything was sorted quickly and cleanly. Much appreciated.
I called PM247 for a leaking pipe under
I called PM247 for a leaking pipe under the sink. The engineer arrived on time, explained the problem clearly, and repaired it properly. Everything was tested before he left. Very happy with the service.
January 3, 2026
Unprompted review
Reply from PM247
Thanks for taking the time to leave this review. We’re really pleased to hear the engineer arrived on time, explained everything clearly, and made sure the repair was properly tested before leaving. Glad you were happy with the service, much appreciated.
Our heating stopped working suddenly
Our heating stopped working suddenly. The engineer diagnosed the fault quickly and replaced the faulty part without delay. Good communication and fair pricing throughout.
January 2, 2026
Unprompted review
Reply from PM247
Thanks for the great feedback. We’re glad the engineer was able to find the fault quickly, get the part replaced without delay, and keep you informed along the way. Really pleased to hear you felt the pricing was fair too, thanks for choosing us.
DO NOT USE OR CONTACT
SCAM FOR MONEY DO NOT USE OR CONTACT! If I could give 0 I would. This company charge you £144 for a phone call ! They book appointments without your knowledge and when you try and cancel these appointments they ignore you. When you call them they are rude aggressive and arrogant ! Words used “ we don’t care “ they demand £144 for you saying you did not book the appointment. Nothing was signed that they sent me to agree!
These are the worst surprised they are allowed to trade ! Threats of intimidation won’t work you do this I will report you to the Police !
January 13, 2026
Unprompted review
Reply from PM247
I’m really sorry to read this and can understand why you’re so upset. What you’ve described is clearly distressing, especially if you felt an appointment was arranged without your consent and that communication afterwards was aggressive or dismissive. No one should feel pressured, intimidated, or spoken to in that way.
We appreciate you taking the time to explain what happened. If you’re willing, please email us at info@pm247.co.uk
with any details you have like ( job reference numbers) so this can be looked into properly. We’d like the opportunity to review what was booked, what communication took place, and how this was handled.
We’re sorry this was your experience and regret the frustration it has caused.
Efficient plumber but really high costs.
The plumber was polite and came quickly but the fees for the job are excessively high. I have paid extra for the plumber to use a camera inside the pipes but he ended up not using it as the camera would not fit and would get stuck. But then I still had to pay for it!! Wasn't really happy. I would only use PM247 in an extreme emergency (because you can book an appt same day) but otherwise I avoid this due to their high prices! If the company continues this way, there would not be too many happy customers..
November 26, 2025
Reply from PM247
I’m sorry to hear you were left feeling unhappy with the experience. It’s good to know the plumber arrived quickly and was polite, but I completely understand your frustration around being charged for equipment that ultimately couldn’t be used that would feel unfair to anyone.
We appreciate you being honest about how this came across, especially around pricing and value. Feedback like this is important, as it highlights where expectations and communication clearly didn’t line up with how the job turned out.
If you’re open to it, please email us at info@pm247.co.uk
with your job reference so we can look into what was quoted, what was used on site, and whether this was handled properly. We’d like the chance to review it and see if anything can be addressed.
I wish I had read these reviews before…
I wish I had read these reviews before booking with this company. I will never use them again and will tell others not to either. The engineer was aggressive and threatening. They were unable to make the agreed time on Sunday so I had to move the appointment to Monday and left my friend to deal with it. The appointment was for 8-10am then 11am then the engineer arrived at 12pm! The fee for unblocking the drain became a "call out" charge with a further £545 quoted to unblock the outside drain. A job done by dynorod 3 times for £178 inc vat and call out. My friend is a strong person, I only can imagine what the impact and result would have been with a vulnerable or elderly person. We paid the fake call out charge to get rid of the workman. Once this had been done he reduced the fee for the work to £210 and basically would not leave. Utterly horrendous. I would give zero stars if possible. Shocked that they are still in business.
January 12, 2026
Unprompted review
Reply from PM247
I’m really sorry to read this and can understand why the experience left you feeling angry and shocked. What you’ve described especially the delays, the change in charges, and feeling intimidated or pressured is deeply upsetting, and that’s not something anyone should go through when they’ve called for help.
We appreciate you taking the time to explain what happened, particularly your concern about how this could affect vulnerable or elderly people. That’s a serious point and one we do not take lightly. This is clearly not how we want our service, communication, or conduct to be experienced.
If you’re willing, please email us at info@pm247.co.uk
with the job reference and any details you have, so this can be reviewed properly. We would like the opportunity to look into the engineer’s conduct, the scheduling issues, and the way pricing was handled, and address this in a fair way.
Thank you for raising this, we genuinely regret the distress caused.
Exploited Elderly, Vulnerable Parents
Unfortunately I must share this review as a warning to others never, ever to use this exploitative company. My elderly step-mother awoke to find a pipe in an outbuilding had burst and searched online for a plumber in my parents' postcode (Kent). PM247 is not a local business but has a network of plumbers so an individual based locally attended. My parents reported that the individual who attended was polite and helpful and (seemingly in good faith) started work to repair the issue (simply replacing a stopcock and a small piece of pipe). My step-mother then spoke with 'head office' who informed her that the price would be over £900 +VAT. She protested on the basis that this seemed ludicrously high and they simply could not afford this and the price was then reduced to £625. She continued to protest but under some duress acquiesced, only to then be informed at the point of payment that the price was £625 +VAT so £750 for attending, undertaking minor works and leaving within approximately two hours (a job that even at emergency rates should be an absolute maximum of £350). I spoke with my step-mother later that day and she was in some distress so I called PM247 to speak with them in the first instance. I was then directed to email them to raise the issue. I have subsequently been in correspondence with them to give them the opportunity to rectify the situation with a partial refund and they have not only refused, but have insisted that works did not commence before pricing was confirmed and explained - this is not true. This is clearly a rogue organisation fully prepared to exploit anyone including the elderly and vulnerable (as evidenced by many other reviews) and I would be interested in liaising with others re my intention to raise this with Watchdog, Rip Off Britain, You and Yours and Money Box Live.
***Update - Having contacted PM247 again following their response below, I have received no response. Clearly they have absolutely no interest in seeking to rectify this issue***
January 7, 2026
Unprompted review
Reply from PM247
We are really sorry to read this and can completely understand why you and your family are so upset by the experience. Situations like this are stressful enough without concerns about pricing, especially when they involve elderly or vulnerable people, and it’s clear from what you’ve described that your step-mother felt under pressure and distressed by the outcome.
It’s good to hear the local operative behaved politely, but we recognise that the way pricing was communicated and agreed has left you feeling misled and let down. That’s not how we want anyone to feel after using our service, and we take concerns of this nature very seriously.
If you’re willing, please contact our support team directly at info@pm247.co.uk
with the job reference and any correspondence you’ve already had, so this can be reviewed again in full. We want to make sure your concerns are properly looked into and addressed as fairly as possible.
Thank you for taking the time to explain the situation in such detail.
Nice plumber, not such a nice price
Used this company recently for a burst pipe/leak at my house. While the plumber arrived promptly and was polite, the charges were excessive for the amount of work involved. I was billed a call-out fee and then an additional “trace and access” charge, which amounted to cutting holes in the walls (repairs you must arrange and pay for yourself) until the leak was located.
I was then quoted a further substantial amount to actually fix the pipe, which I declined. My regular plumber later repaired the burst pipe at a fraction of the cost. After discussing it with him, we both agree that PM247’s pricing is extortionate and completely out of reach for the average household.
Only use this company if you are in a serious emergency and cost is not a concern. Otherwise, I strongly recommend getting quotes elsewhere first.
January 7, 2026
Unprompted review
Reply from PM247
I’m really sorry to hear about your experience and can understand why you’d feel disappointed and frustrated by this. It’s good to know the plumber arrived promptly and behaved professionally, but clearly the overall cost and how the work was handled didn’t feel reasonable or fair to you.
We appreciate you taking the time to explain what happened, especially around the trace and access work and the follow-up quotation. Situations like this are stressful enough without added concerns around pricing and value, and it’s understandable that you’d compare it to what your regular plumber was later able to do.
Thank you for sharing your honest feedback. Experiences like yours highlight where expectations around communication, scope of work, and costs need to be clearer, and we genuinely regret that this was not how it felt for you.
Avoid this company at all cost
Unfortunately, I am required to give one star, although my experience does not merit it.
I contacted this company to unblock a sink and was quoted £120 + VAT. Upon arrival, the engineer stated that additional work was required and increased the price to £522. I was informed that even if I declined, I would still need to pay the original call-out fee, which placed me under pressure to proceed.
The work was completed in approximately 10–30 minutes using standard drain-clearing equipment. No clear explanation or evidence was provided to justify the significant increase in cost.
I later obtained a quote from another company for the same work using the same equipment at £140 + VAT, which highlights how disproportionate this charge was.
Based on my experience, I found the pricing to be misleading and the service poor value for money. I would not use this company again.
January 5, 2026
Unprompted review
Reply from PM247
I’m sorry to hear about your experience and can understand why you feel so disappointed. We know it’s frustrating when the final cost ends up being very different from what you were expecting, especially when the work itself didn’t take long and wasn’t clearly explained at the time.
While the initial price quoted is for the call-out and assessment, we accept that any increase should be explained properly and without pressure so customers can make a clear decision. It’s clear from what you’ve described that this didn’t feel transparent or fair to you, and that’s not the experience we want anyone to have.
Thank you for taking the time to explain this in detail. Your feedback has been noted and is important, as it highlights areas where communication and clarity clearly need to be better.
STAY AWAY FROM THIS SCAM COMPANY
on the 10th September I had a leak in my kitchen and could not identify where it was coming from. I contacted this company and they advised me they charge £144 and should be able to identify the leak same day and fix it too. On arrival he called his office who said i had to pay another £540 to trace and identify leak. He then went in my kitchen and put a mask on an started to dig the tiles no assessment was conducted. After he removed he said observe it and i let us know if still wet and will cost more to fix but would not repair tiles . The person on the phone said we do it all but that was not true and after he left i was not comfortable with him and noticed the floor was still wet but not from where he had removed tiles.
I contacted another local company who could not come on that day they sent someone to have a look and they said the leak is coming from washing machine pipe and fixed it for less than £100 and advised me that seems like you contacted a cowboy company as they started digging without checking leak detectors have tools that they use to see where the wetness is coming from and do certain tests so do charge a lot but in your case for a professional it was easy to identify without tools.
They charges me £144 & £540 a total to ruin my kitchen. i got advise from CAB and emailed them an called them to complain. After about 25 emails they said we can refund you the £540 but not the £144 . I also had to buy 4 more new tiles and get them fitted which cost me more money.
I wanted to take it further but accepted the £540 but this company is the worst company I have ever used. After what they did they should have refunded all the money including the cost of getting the kitchen tiles done again . AS HAD HE HAD THE TOOLS OR KNOWLEDGE HE WOULD HAVE NOT REMOVED THEM IN THE 1ST PLACE AS THE LEAK WAS NOT EVEN COMING FROM THEIR.
MY ADVISE IS DO NOT USE THIS SCAM COMPANY!!!!!!
September 10, 2025
Unprompted review
Reply from PM247
I’m really sorry to read this and can understand why you’d be so upset by the experience. What you’ve described sounds extremely stressful, especially when you were already dealing with water damage in your home. You should never feel that unnecessary work has been carried out or that things weren’t properly explained before any action was taken.
We appreciate you explaining the situation in detail, and it’s clear why this left you feeling let down, particularly given the additional disruption and cost of replacing tiles afterwards. While we note that part of the charge was refunded, we understand that this did not fully resolve the impact the visit had on your kitchen or your confidence in the service.
Your feedback has been noted, and situations like this are taken seriously. We genuinely regret that your experience was such a negative one and that it did not meet the standard you reasonably expected.
Rude, demanding & threatening.
The plumber sorted the job quickly and efficiently but the head office phone contact was rude, demanding and threatening. He quoted an outrageously high price for doing what was an hours work on site. I'd employ the plumber again but I wouldn't touch pm247 with a barge pole..!
Update [23/01/2026] I received an apologetic email inviting me to phone and discuss this review. I tried to call twice and each time I was promised a call back from someone dealing with it. It never happened. My opinion hasn't changed..!
January 3, 2026
Unprompted review
Reply from PM247
I’m really sorry to hear about this and can understand why you’d feel upset by the experience. It’s good to know the plumber on site did a solid job, but it’s clearly not acceptable for anyone to feel spoken to rudely or pressured when dealing with our office team. That’s not how we want to come across, and we appreciate you being honest about it.
We’d like the opportunity to look into what happened with the phone communication and the pricing that was discussed, as that experience clearly fell short for you. If you’re willing, please get in touch with us and share your job reference so we can review this properly and address your concerns.
The local oprative was friendly and…
The local oprative was friendly and undertook the work effectively, however the principle company PM247 was less than helpful demanding an extortionate amount for the work before it coud started. the prices quoted were misleading and confusing. Also the work was only guaranteed for 30 days even though it was not stated on the receipt. the drains were blocked again after 30 days and they would not rectify unless I paid them again for doing the same operation
November 5, 2025
Unprompted review
Reply from PM247
I’m sorry to hear about your experience and can understand why you’d feel frustrated by this. It’s good to know the local operative was friendly and completed the work effectively, but it’s clearly disappointing that the pricing, guarantees, and follow-up didn’t feel clear or fair to you. That’s not how we want anyone to feel after using our service.
We’d really like the chance to look into this properly, including what was quoted, what was explained about the guarantee, and what happened when the issue returned. If you’re willing, please get in touch with us and share your job reference so we can review the details and see how this can be addressed.
Awful service
Awful service
Unclear pricing
Do not use in any situation
December 29, 2025
Unprompted review
Reply from PM247
I’m sorry to hear you felt this way. We understand how frustrating unclear pricing can be, and it’s disappointing to know your experience didn’t meet expectations. We’d genuinely like the chance to look into what happened and review the details properly. If you’re open to it, please contact us with your job reference so we can investigate and see if anything can be addressed.
No mention of call out charge and told they would be able to do the job
We needed a toilet to be urgently fitted for Christmas and couldn’t find a local plumber. The PM247 engineer came quickly and advised that we had the wrong toilet that he wouldn’t recommend fitting. So that part was ok but on the initial call I was never advised of the £144 call out charge I would have to pay - I did ask what would happen if they couldn’t do the job and I was assured that they would be able to do it, so I feel I was misled by that advice. Don’t be persuaded that they can sort your problem only to find they can’t and you have to pay £144 and the engineer won’t leave until you’ve done so!
December 19, 2025
Unprompted review
Reply from PM247
Thank you for sharing your experience, and we’re sorry to hear how disappointed you felt. We understand how stressful it can be when urgent work is needed, especially around Christmas. While we’re glad the engineer was able to attend quickly and provide honest advice regarding the suitability of the toilet, it’s concerning to hear that the call-out charge was not clearly communicated and that you felt misled about the likelihood of the work being completed.
Our call-out fee covers attendance and assessment, but this should always be explained clearly at the time of booking so customers can make an informed decision. We also never want any customer to feel uncomfortable or pressured.
We would like to review this booking fully — including the initial call and the information provided — to ensure it was handled correctly. Please contact info@pm247.co.uk
with your job reference so our senior management team can investigate and respond directly.
Your feedback is important to us, and we appreciate you bringing this to our attention.
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