PM247 

Initially I thought the service was really good because I had an emergency with the flush and the plumber was there within 2 hours and polite and knowledgable. However I did my research afterwards and realised the price I paid was super expensive. But also, the reason why I am taking now the time to leave a negative review is because I got a call from their customer care rep who asked me how the experience was, and I said I was happy with it, despite it being expensive. then she asked me to leave the positive review in exchange for vouchers. I did, emailed them a few times and never heard back, nor received a voucher. so I am quite disappointed, as I feel like I have been taken advantage of.

Very poor service. They took £144 in advance and they couldn’t find the leak. Am telling you, I regret calling them; my bad I have not seen the reviews before I call. Very disappointed

I SAVE OVER £470 BY SORTING THE JOB MYSELF!

Initially, I called PM247 following a google search, as my usual plumber was unavailable. My toilet was running through and needed internal parts replacing on a concealed cistern. It was not an emergency and I had already isolated the water in the cistern. I had also identified the parts that needed replacing. I phoned the company and was dealt with promptly and promised a plumber that day even though I said it was not an emergency. The friendly chap came around and looked at the job. I explained I had identified the parts needed and could he also do another toilet that had similar problems. I had looked at the cost of the parts on toiletspares.co.uk and the order would be £268.90 for next day delivery. The plumber went back to his van and within minutes I was emailed a contract and invoice from main office for over £950! This included the Investigation charge of £144.

When I phone the office, they were unable to provide a breakdown of costs or individual pricing, when I questioned the large invoice amount. I felt pressurised to sign the contract and was told that I didn't understand how the system worked. They sales person was extremely patronising and pressurising.

I understood exactly how the system worked... they were overcharging.

I wrote an email of complaint and requested my deposit back less the £144 call out for a non-emergency.

I ordered the parts myself and another local plumber replaced two toilets for £84.00. One hour work, and no call out charge for his initial visit. Even taking the hit on the £144 I still saved myself £450.

DO NOT use unless a dire emergency.

Poor business practice - very shady. I gave a very precise description of what the work would entail and I was given an indicative price for it. The plumber turned up and assessed the worked which was exactly as I described it previously, except that I had now removed from it the installation of a shower. So the job was now a smaller job. I was phoned by someone from the company who said that the job was now going to be £145 more than the indicative price. I said that the description I gave when they quoted me was exactly as the plumber had identified, except that the job didn't now include the shower installation so it should have been a cheaper quote not a more expensive one. The person said that the price is what has come up on the system. I asked why they didn't use this system when they first quoted me and his reply was that they cant use the system for quotes. I pointed out the problem with this approach as it is unfair and misleading as people are likely to proceed, even with the higher quote that is given on site as they now will have to pay a cancellation fee of £175 if they didnt agree to the higher price. Where the job is exactly as described then the price should not be changed. I think this is an exploitative and unfair practice. It reflects badly on the company to be operating these shady practices.

Dont touch them with a barge pole.

Do not use this company ! The people on the phone are very rude and unprofessional. They wanted £144 for call out which ok, I agreed to but I wish I read the other reviews before before dealing with these people. They need to be shut down. I do not need to say more as many customers have explained a lot on here already on how bad these people are. Once I paid them £144 for call out I had to tell them to stop contacting me. Very bad service

Overcharged for a small job, didn’t complete correctly, leaving a leak. Charged more to rectify

Over the top pricing.I arranged a call out the next day so it wasn’t really an emergency problem.Time was to be between 10-12 but turned up at nearly 2.There for about 90 mins( being a bit generous with that estimate )basically service a combi boiler,change the batteries( which i supplied)in my boiler controller.check to see if the radiators needed bleeding ( which they didn’t).Reduce the pressure in the system as it was nearly 2 bar and pressurised the system.charged £534,including about £80 vat and the £120 call out fee.And supposedly the bill was discounted ,by how much I don’t know,for the delay in getting to me.Harry,the engineer,seemed a nice enough bloke but I wouldn’t recommend this company to be honest.All anybody wants is a fair price for a fair job and I know about costs all going up but I think this company is over priced in my opinion.like other people, I wish I had done due diligence and checked the reviews first.Had I done,I would NEVER have gone to this bunch of thieves

The plumber turned up 2 hours after the expected time. Looked the shower and told me that he could disable it, not be able to use, or replace it. To replace it I was told that he would probably have to take the tiles off the wall so I would need to have it retiled as well. He contacted the office who gave me a quote for nearly £1000 and that does not include retiling. I of course rejected the quote but still had to pay the £120 call out charge plus VAT. Beware they do not tell you about the VAT extra. Called another plumber and had the work done at half the price and no retiling of shower cubicle was needed. Would never entertain using this company again

I had a hospital appointment and kitchen sink tap is broken due to it leaking. They told me on the phone it would be 120 to investogate/tighten/works. They sent someone out and didnt take a look just said it would need to be replaced entirely as tightening or changing valves rarely work (why would they not have told me this at the very beginning?!) They also sent out another company just draining or something similar. They quoted me nearly 600 pounds for a tap!!!! I told them absolutely no ans they still wanted 120!!!! As i had hospital appointment i paid 90 to jjist get them out. Tap still broken. Scam company

I had a very disappointing and confusing experience with PM247. When I called, I was told it would cost £144 (£120 + VAT) to drain the radiators and replace a TRV pin. At no point was I informed that this fee was simply for the plumber to come out and diagnose the issue.

When the plumber arrived, he inspected the system, went back to his van, and shortly after I received a call from PM247 demanding payment of the £144 upfront. Only then was I suddenly told that the actual job would cost £1,194. This was a complete shock, as none of this had been made clear beforehand.

To make matters worse, the company stated that the plumber would not leave my property until I made a bank transfer. This felt extremely pressuring and unprofessional.

The prices quoted were exorbitant, far beyond the typical market rate for this type of work. I would strongly recommend seeking out a transparent and honest local plumber instead. My experience with PM247 left me feeling misled and taken advantage of.

Efficient. Being on time and keeping me updated when they were delayed.

Absolutely outrageous cost....yes they send people quickly but at the end of the day if you have a plumbing issue/leak etc it's mostly important to get someone out quickly so they really are taking advantage of people. They charged my £120 plus VAT and after 2 mins of barely looking at my leak/small flood area, left my property to go to their van. After about 10 mins they hadn't returned and I received a phone call from their company saying to do some proper investigation I would need to pay £295. This is extortionate and I am sure a completely unnecessary price. I couldnt afford their investigation price so had to pay £144 just for them to have stood over the leak for 2 minutes. I think they are absolutely crooks and would strongly advise you do not use this company!!

I called pm247 as I had a problem, they were very helpful on the phone & arranged to send someone out that day, the guy arrived exactly within the 2 hour slot that they said he would & dealt with the problem quickly & efficiently, I would definitely recommend them!

Fast, helpful, efficient and polite.

Responded to an emergency callout, and also helped manage an emergency amendment to the original callout (due to a bit of a medical issue at my end)... still helping ensure this was the sameday despite the changes. The plumber was professional and courteous and the work was completed efficiently and well. Thank you.

Had to pay a £144 bill for a call out charge and attempt to clear with rod or plunger. (this is to get them through the door). Then ended up paying an additional £645 for jetting to clear blockage. They are very pushy to encourage you into additional services. Never seen another company charge upfront. All other plumbers provide an initial estimate for basic works and any call out fees, then provide an invoice once the work had been completed.

I can honestly say the only positive thing about these is that the plumber that came onsite was reasonably friendly and understanding. However, the office have the worst customer service skills I've ever witnessed. If you don't pay immediately (not always possible for companies as they require approval 1st) They will harass you with a barrage of calls until they get payment. Some staff restrict you to 1 type of payment option, but others openly offer alternatives, so conflicting options. Once the job was done they called to ask for feedback/review, once she realized the feedback was constructive criticism and explaining the above details she rushed me off the phone and was not interested. Every call I received they rush you off the phone, haven't got the time of day for their customers. Don't care what you have to say, only care about what they want to say, have a rude tone, huffy, speak over you and then just hang up before you can ask any questions. The plumber that attended onsite said a full report of further works required, plus the works that had been completed would be sent over. 1 week later nothing has arrived. I call the office to be greeted by an impatient rude lady that kept huffing an puffing suggesting I send an email. If I wanted to send an email, I would have. I called to get the report sent over and confirm it would be done. However this rude lady was not interested claiming its another department that deals with the report, I asked to be transferred which she said wasn't possible as that department is mobile. (The plumber already told me he sent the report to the office, and they would send it on. How is this department mobile). I was not happy with her attitude and lack of willingness to resolve so I asked to speak to a manager. Apparently they don't have managers. I asked to speak to a team leader. Apparently no one is above the rude lady. I asked what her role is. Apparently this was not allowed as she hung up on me.

I don't usually leave reviews as life's too short to get hung up on things that are below you, but this is embarrassing and a total rip off in value, plus the team on the phones could learn a thing or 2 about manners. I wonder what the owner of the business thinks, or if they are even aware of the shocking service their team provide.
NOW SEEING ALL THE OTHER REVIEWS ON HERE (shame I didn't check 1st), LOOKING AT THE PATTERNS IN THEIR BEHAVIOR AND CHARGING METHODS, I WOULD STRONGLY RECOMMEND EVERYONE TO AVOID AND WOULD GO AS FAR TO SAY THEY PROBABLY BULLSHIT MOST OF THEIR PRICES AND RIP CUSTOMERS OFF.

I WILL NEVER USE THIS COMPANY AGAIN AND WILL ADVISE EVERYONE I KNOW TO AVOID THEM. ABSOLUTELY SHOCKING SERVICE.

Plumber arrived same day as the call made despite not being urgent which was amazing and immediately diagnosed the issue. Parts were ordered and came back on a Saturday for me and was fixed in less than half an hour! Really polite and professional chap!

Called for shower low pressure (non emergency, just realized, they are an emergency service company), Here is how it went for me,
Plumber: "It is either pump or shower mixer tap faulty, first I will replace mixer tap and then pump if required, I will do process of elimination today."
Me: fair enough.
Company calls: Plumber has diagnosed as mixer tap faulty, cost for work is £495+ VAT.
Me: Ok, What is the break up, how much is the mixer tap?
Company: This is our system generated fixed price, I cannot tell you that,
Me: Can I speak to Manager or owner and just know the price of the mixer tap please.
Company: No, there is no one here who can tell that, it is the system.
Me: Ok please close the job.
Company: Then pay us £144.
Me: Ok Paid & Done (forever), plumber left.

Please beware, they will arrange plumber immediately, If you said yes on the phone call to confirm Plumber is assigned to you, you are entitled to pay £75, once arrived at door, it is £144, no going back from there. This is an emergency service not the usual plumber work, just to do quick fix or hunch work for time being.

Dishonest and scam company cheated my £144 pound.
today I was random searching the internet to find out a plumber about my kitchen sink which was blocked.PM24/7 that I found and booked they asked advance full money I gave it through online then engineer came just take photo and said it will cost £390 and VAT as well excess what a great scammer one single kitchen sink unblocking cost around £600 pound. just let you know after few hour i got plumber he did the job just £70 pound and it takes only 15 minute. Please avoid this scammer company they have trained office staff as well all scam.

very quick and professional service would highly recommend