PM247 

They are emergency plumbers so I expected a high price. However there invoice says they did work that they did not do. They were booked to come the following morning (today) as we had found a leak in the kitchen. I paid £144 upfront. They arrived on time and immediately discovered a radiator in the kitchen had failed. This part was good. Their final invoice says they drained down the system removed the radiator and capped it off. In reality they did not drain down the system, they simply turned off the valves at either end of the rad and tipped the rad contents into a bucket. They then left without capping off the valves. They charged me another £390 for this, a total of £534. They will not commence work until you have paid the final invoice in full. I contacted them and said you have not drained the system but I was told, “it doesn’t matter that’s the price”I am grateful they were there to find this leak but once your in it’s just about the money. £144 for a planned call out…ok. £390 to remove a 2 foot long radiator and not cap it off, then exaggerating the job ? ? ?

Great service this was my second time using PM247 - problem solved and you are constantly getting updates about the arrival , costs and maintenance works - superb service

Customer service was very helpful and good

He arrived within half an hour and got the job done.

This company brings a bad name to the industry and should not be trusted to do a decent job at a fair and reasonable price. Greedy in their pricing: unscrupulous in their approach: brazen in their dissembling to justify it. Don’t go near them.

I cannot fault the person who resolved my problem. He was polite, knowledgeable and completed the job very efficiently.

However the fees charged were exorbitant and I will never use the company again.

I would urge everyone to afford using this company until they have a fairer charging system

The staff are rude and abusive, stealing honest peoples money in broad day light, paid £144 for them to come out and do absolutely nothing, didn't even attempt to clear the blocked pipe, tried to charge another £500 to actually do some work, called to discuss and received immediate hostility and verbal abuse and threats, these people are disgusting unprofessional cockroaches and should be put of business. A local plumber sorted the issue for £150 in half an hour. These lot are criminals. Don't know how they sleep at night. Reporting to trading standards.

Following the reply below, it was not the engineer who was rude, it was a member of your staff on the phone. The engineer didnt even attepmt to clear the blockage. I don't believe your intentions are honorable, if they are you'll simply give me a full refund, which I doubt you'll do or this would have already been done. When I asked questions the day before I was given answers like how long is a piece of string. The wording in your documents provided to me is unclear, i questioned this and was mislead. It is the responsibility of a business to ensure your service is clear and understood. There is only one acceptable outcome here, agree to refund me in full and I'll consider updating my review. You have caused me and my family unnecessary stress, and additional expense, I have a young child and couldn't use the kitchen sink, dishwasher or washing machine. If there was a shred of decency, humanity or understanding within your company, you wouldn't employ the kind people you do, I suspect this a cultural issue within pm247 as it is clearly allowed to thrive based on other reviews here on trust pilot. I suspect the slightly better/good reviews are fake or paid for. You have my name and all my details if you wish to contact me.

I have a rental property in London and my new tenants reported to me that their bathroom loo was badly blocked. I tried all kinds of unblocking products currently domestically available but nothing worked. By this time it was 5 p.m. and I was leaving London the next day. I called PM247 and was answered immediately, reported the problem and was told an engineer would be calling by within the hour. I had to pay the initial cost of £144 incl. VAT upfront. The engineer arrived within the time-frame, but could not unblock the loo using non-mechanical devices so was obliged to use heavy duty, unblocking machinery which he had available. I paid the balance of £414 including VAT and within an hour the blockage had been removed. My tenants were clearly delighted and very thankful to me for the efficiency and timeliness in which the work had been carried out. You can't do without a loo! I have since been advised that although £414 is by no means cheap, the whole process could have cost even more and been carried out within a much longer time frame. So thanks to PM247.

Quick response. Appointment fixed within 15 mins. Plumber arrived within an hour (earlier than expected). Work carried out well. Staff were friendly, communicative, flexible. Did the job quickly and well.

Prompt response.
Knew immediately what action was to be taken, and cost.
Work undertaken when promised.
Quick, clean and efficient.

I called PM247 up as my shower was leaking into my neighbour’s flat. They sent a plumber round the next day who diagnosed the problem, however they then quoted me almost £3,000 to replace a leaking waste pipe. I asked them to break down this quote and asked why it was so high, as on their website they advertise as a company that charges hourly rates. In a rude tone I was given a vague excuse and told that they do not charge by the hour. So for a starter they are misleading the customer from the get go.
I then contacted a local plumber who told me that they were trying to scam me and that the price was extortionate. Whilst I was on the phone to him unbeknown to me my neighbour had let the engineer back into the building, he knocked on my door and stated that until I paid the £144 call out fee he could not leave. As a young woman living on her own you can understand how threatening and scary this was. I agreed to pay and he left. Meanwhile the company were continually calling me so I called them back and asked if they could send me their bank details as I did not feel comfortable paying using their payment link (the link seemed dodgy and I had never heard of the payment service). I also requested that the engineer moved off my street as I felt threatened with him waiting there until I paid. At which point the woman on the phone became extremely aggressive and started shouting at me down the phone.
Later in the day the local plumber came round and fixed the waste pipe for £400. At this point I still had not received bank details to pay the call out fee, however I was continually receiving calls and threatening voicemails stating if I did not pay up then they would escalate things.
After multiple emails back and forth arguing with them trying to get them to send an invoice and bank details I finally made the payment a few days later.
The whole experience has affected my mental health and made me scared to be in my own home on my own. This company are nasty, prying on vulnerable people excessively overcharging for services which could be carried out for a fraction of the price.

We had a blocked drain which they quoted £144 (inc VAT) to clear. On inspection, they suggested we have a full investigation with camera etc at a cost £1,074 (inc VAT) and we were persuaded to go down this route as the engineer told us this would ensure any residue blockage which could not be seen visually would be picked up by the camera and we would be assured that the blockage was cleared. Six months later we have exactly the same problem (same toilet and same drain) and PM247 will not even consider coming out to look at it without charging us. So over a thousand pounds literally down the drain!! Would NOT recommend this company.

Total rip off.
£120 call out fee with girl on phone saying 9/10 they can fix with rod or plunger.
Bloke arrived, ran taps and said he’d need to use the wet vac and probably take sides of bath. Rubbish.
His mate turns up and says 9/10 wet vac sorts problem.
Pm247 then call and tell me the total cost will be £425!! And I needed to pay now before anything was done. Also saying he didn’t think the wet vac would work as it rarely does…??!
I tell him to tell his guys to leave as not going to be ripped off like that and won’t be paying call out charge given how it was initially positioned.
Long story short, I ended up paying £250 cash, and the wet vac sucked the hair out immediately.
Total chancers and I reckon most people fall for it.

Do not use this outfit. The first offer of same day service didn't happen due to a delay on a previous call which seemed acceptable although I had to chase to find out where the engineer was! Next day's two hour window of 3-5pm was clarified by a call at 2.15 saying expect him 3.30-4, surprise surprise at 4.11 I called to be told he's on his way in 15 minutes. I rang at 5.06 to CANCEL and he turned up 5 minutes later. Against my better judgement we let him loose on the blockage.
Guess what, he needed to jet the drains and needed to ring the office to find out how much extra above £120+ Vat ie £144 they would charge. The pleasant engineer needs to find a job with a respectable company who trade with decent ethics.
We told him "no" and within minutes they called to take payment (note no paperwork or payment by credit card)
We paid £144 to establish we have a blockage which was why we rang them in the first place! Lesson learned we will stick with Dynorod and hope the engineer jumps ship!

I just needed a service as my boiler seemed okay. Within 24 hours an engineer was at my door he had phoned before hand to let me know he was.on his way. This is not the type of efficiency I am used to I was so very pleased with the engineer friendly I felt he knew what he was doing and I could trust him to do a good job
Well done to this company

Do not trust these guys, they are sharks. I booked a service and within 5mins cancelled as I found another plumber to come out locally who was recommended. I called back to cancel and was advised that a cancellation fee was payable of £90. At no time when the booking was made that I was advised of a cancellation fee and when I stated this she said I hadn't given her a chance to send the T&Cs yet which explained the cancellation terms. She said it would be escalated to debt collection as I refused to pay a cancellation charge when legally a contract had not been entered into and the cancellation terms were not explained at the time the booking was made. I can understand why their ratings are so poor on here and should have looked at these before booking but in an emergency situation you just want to get things fixed!

Engineer arrived when agreed, was polite and did a professional job.
Not perhaps the cheapest around but considering it was 5pm on Sunday I was pleased to get my drain unblocked. Would use again.

Response to initial phone call was swift and the engineer arrived quickly to clear blocked drain. Harry was polite and helpful and dealt with difficult to move pipe and drain cover efficiently. Unfortunately the blockage needed machine to shift it but this was done swiftly. Not a cheap job but I didn't get other quotes so cannot compare. Would use again.

Always kept up to date with job. Engineer explained exactly what was wrong and fixed the problem very quickly.

Made the call and the engineer was there within an hour, engineer was very knowledgeable and explained everything before hand and completed the job very successfully. However, I would like to mention that the price is exorbitant, just to clear a block.