Quoted £195 + VAT for a blocked drain. After arrival, I was told specialist equipment was needed and pressured into agreeing to £895 + VAT. The job was then completed in around 10 minutes usi... See more
Company replied
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See what reviewers are saying
Very satisfied with the service provided by PM247. The team arrived on time, worked efficiently, and explained the issue in an easy way that I could understand. The engineer was polite, friendly, and... See more
Company replied
We called PM247 as our boiler was leaking. They were able to come inspect our boiler that afternoon for a call out fee of £144. The reason I have given them 1 star is because they quoted us £1,400 to... See more
Company replied
Fantastic experience with PM247. From the first phone call to the completion of the job, everything was handled professionally. The engineer arrived promptly and completed the work carefully and effic... See more
Company replied
Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
Breach of guidelines
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Disgusting company. Say they will escalate things and just use the same bloke on all responses.
Charge an absolute fortune and in our case, don’t even fix the problem, causing us to fork out for another plumber to fix the problem. Tell us to complain to the customer service, customer service is one bloke who closes the case every email. AVOID AVOID AVOID SCAMMERS
October 31, 2025
Unprompted review
Reply from PM247
We’re genuinely sorry to hear about your experience and understand your frustration. What you’ve described does not reflect the standards of service we aim to deliver at PM247. We’d like to review your case in full to understand what went wrong and ensure it’s handled properly. Please email info@pm247.co.uk
with your job reference so our management team can personally investigate and reach a fair resolution.
Poor customer service
Following an initial review, was told to contact customer care (publicly) in order for them to investigate. Have attempted to do so and have subsequently been ignored. Now escalating to small claims court.
October 28, 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and would never intentionally ignore any customer concerns. We take such matters seriously and want to resolve this properly. Please email info@pm247.co.uk
with your job reference or previous correspondence so our management team can review your case urgently and ensure you receive a full response.
Efficient and informative service
Engineer identified issues and took time to explain problem, as well as options for immediate and long-term solutions. Felt informed and problem dealt with.
October 30, 2025
Reply from PM247
Thank you for your insightful comments! Our guy took the time to thoroughly explain everything and offer both immediate and long-term fixes, which we appreciate. Your confidence in PM247 is really appreciated, and it's wonderful to hear that you were informed and happy with the result!
Recent repair to my toilet
The plumber arrived promptly & identified the problem quickly.
The plumber was polite & explained what he needed to do.
The only downside was the cost -it was expensive
November 1, 2025
Reply from PM247
Thank you for providing your thoughts. Our plumber's timely arrival, swift identification of the problem, and thorough explanation of everything impressed us. Thank you for your feedback on pricing. Our goal is always to offer clear prices that accurately represent the calibre, dependability, and expertise of our services. Your suggestions enable us to keep getting better, and we sincerely appreciate your faith in PM247.
the plumber, experienced and efficient
the plumber arrived in good time, was very efficient, quiet and excellent service and completed the job to our satisfaction. would thoroughly recommend this company.
October 30, 2025
Reply from PM247
Thank you for your kind comments! That our plumber showed up on time, worked quickly, and delivered first-rate service makes us very happy. To the entire PM247 crew, your recommendation means a great deal. Thank you for your support!
Polite friendly staff that knew what…
Polite friendly staff that knew what they were doing got the job done
November 1, 2025
Reply from PM247
We appreciate your generosity in expressing your thoughts! It is great to know that our personnel was courteous, amiable, and accomplished the task in a timely manner. We are really thankful for your feedback and backing!
Another example of an attempt to lure…
Another example of an attempt to lure an old aged pensioner into paying too much for a basic service.
October 31, 2025
Unprompted review
Reply from PM247
We’re truly sorry to hear you feel this way and take such concerns very seriously. PM247 strives to offer transparent pricing and honest service to every customer. We’d really like to review your case in detail to ensure everything was handled correctly. Please contact us at info@pm247.co.uk
Fantastic service …
From the initial phone call to report our blocked loo to the engineer coming out to mend it and doing a great job we couldn’t fault the service. Highly recommend.
October 28, 2025
Reply from PM247
Thank you for your lovely feedback! We’re delighted to hear that everything went smoothly from your first call to the engineer completing the job. We really appreciate your recommendation and are glad we could get your loo back in perfect working order!
Daylight Robbery
Daylight Robbery
Charged £594 to unblock an exterior soil pipe.
Paid an initial unrefundable £214 for the plumber to spend a large chunk of the allocated hour searching in his van for tools he didn't have.
After a spot of bodgery, bullshit, and a pat on the back, I was then told to pay extra or remain out-of-pocket and in-the-shit.
An immediate money transfer permitted the use of a jet washer, which promptly cleared the blockage.
The job would have taken less than 10 minutes had the jet washer been used initially. The manhole cover had already been removed, and the drain was less than 10 metres from the plumber's van.
October 19, 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described does not reflect the level of professionalism or transparency we aim to deliver. We’d like to look into this matter in detail and ensure it’s properly reviewed. Please contact us at info@pm247.co.uk
with your job details so our management team can investigate and address this directly. We take all concerns seriously and want to make things right wherever possible.
PM247 small pluming job
PM247 arrived at the time they said, looked at the job, told me what it would cost, when agreed carried out the work, checked I was happy, tided up without any fuss and departed very efficient and pleasant plumber. so we were more than happy.
October 30, 2025
Reply from PM247
Thank you for your wonderful feedback! We’re delighted to hear that everything went smoothly — from clear communication and transparent pricing to a tidy, efficient job. It’s great to know you were happy with the service, and we truly appreciate your kind words and support!
The service is not genuine, honest or trustworthy …
Warning PM247 company the service offered is not transparent no integrity with pricing policy. Trap you into a contract by sub contracting the work. To unprofessional with no full guarantee. A one month guarantee should not equate to extra charges if work was conducted correctly in the beginning. From my observation of the process it was a con, the machine process on works carried out was not used????? I will be taking matters further. The drain is still faced with the same problem.
October 27, 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This doesn’t reflect the high standards we set for our work or our pricing transparency. We’d really like to review your case in detail and put things right — please contact us directly at info@pm247.co.uk
with your job details so our management team can investigate and assist you promptly.
Arrived quickly fixed the problem
Arrived quickly fixed the problem.Quite pricey but very Professional service with lots of updates so I knew exactly what was happening.
October 27, 2025
Reply from PM247
Thank you for sharing your feedback! We’re glad to hear our engineer arrived quickly and kept you fully updated throughout the job. We truly appreciate your comments on our service and professionalism — it means a lot to the PM247 team!
Highly Recommend
A very personable, expert engineer. Highly skilled and very much a 'people person'. The whole company is efficient, friendly and a godsend in a stressful situation
October 25, 2025
Reply from PM247
Thank you so much for your lovely feedback! We’re delighted to hear our engineer’s professionalism and friendly approach helped make a stressful situation easier for you. The whole PM247 team truly appreciates your kind words and trust in our service!
Never again will I use this company
I contacted this company and was quoted £120+VAT to assess and use manual rods to unblock a drain. After missing four calls, I rang back and was met with rudeness, one staff member hung up after warning of a cancellation fee, even though I hadn’t cancelled. Another abruptly ended the call after saying the engineer was en route. I called again to express that hanging up on clients is unacceptable rude and not professional and clarified I was proceeding only to avoid the £75+VAT cancellation fee.
When the engineer arrived, I requested the manual rod method. He went to his van, and I then received a call pressuring me to approve a £400 power jet flush, despite no attempt with the manual rods. I refused, paid £144, and watched him work to ensure he did in fact try the manual method and surprise surprise the engineer successfully cleared the blockage with a minute.
My concern is how easily a vulnerable or elderly person could be misled into unnecessary charges. I’m glad I stood my ground.
October 25, 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We’re concerned by what you’ve described, as this isn’t the standard of service or communication we strive to maintain. Our engineers are instructed to carry out the agreed method first before offering any alternative solutions, and our office team should always speak respectfully and clearly with customers.
We would really appreciate the opportunity to review the full details of your case and ensure this is addressed appropriately. Please contact us directly at info@pm247.co.uk
with your job reference or postcode, and our management team will personally investigate this matter.
Your feedback is invaluable in helping us maintain transparency and high standards of service.
Eron
Eron, the engineer was cheerful, polite and explained exactly what he would be doing. He was here quite a time, longer than he thought he would be, but was cheerful all through and did a great job. Best of all though, and this is truly thoughtful and deeply appreciated, he took his shoes off before coming upstairs.
October 25, 2025
Reply from PM247
Thank you for your wonderful feedback! We're delighted to hear that Eron provided such a positive and professional experience — staying cheerful, polite, and thorough throughout the visit. It’s great to know his attention to detail, clear explanations, and thoughtfulness made such an impression (especially taking off his shoes before going upstairs!). We’ll be sure to share your kind words with him — thank you again for choosing PM247!
My experience with PM247 was great
My experience with PM247 was great. I had a blocked foul external drain and when I called PM247 they were attending already within the hour. I was given updates from the central team and clear details on pricing. When the engineer arrived he was thorough and gave me updates on findings during the works and of course the job was resolved. A very good service.
October 23, 2025
Reply from PM247
Thank you for your wonderful review! We're so pleased to hear that your experience with PM247 was smooth and efficient — from the quick response and clear communication from our office team to the engineer’s thorough work and updates on-site. It’s great to know the blockage was fully resolved and that you felt well-informed throughout the process. Reliable, transparent, and professional service is exactly what we strive to deliver every time.
Reply from PM247
Thank you for your kind review! We're delighted to hear that you received an immediate response and found the service very professional. Quick, reliable, and expert support is exactly what we strive to provide every time.
DO NOT USE THIS COMPANY!!!!
DO NOT USE THIS COMPANY!!!!!
Charge £120+VAT (£144) to do absolutely nothing! No attempt was made to rod or plunge the blockage which is what I thought this fee was for, your simply disguising a call out fee as an ‘investigation & problem solving’ fee but none of this was done.
High pressure jets were quoted at a whopping £619 including VAT with a discount! I was nothing paying this amount at all!!! Outrageous disgusting business!!!
Engineer was lovely and polite.
October 22, 2025
Unprompted review
Reply from PM247
Thank you for sharing your experience, and we’re very sorry to hear about your disappointment. We understand how frustrating it must have been to feel charged for an investigation that didn’t meet your expectations and to receive a quote you felt was excessive.
While we’re pleased to hear the engineer was polite, we regret that the overall service left you dissatisfied. We aim to be transparent about our pricing and the scope of our initial investigation, and it’s clear we fell short of that here.
Please contact our customer care team with your job reference so we can review the details of your case, including the quotation and the work carried out. Your feedback will be used to ensure better communication around pricing and clearer explanations of what our investigation fees cover.
Disgusting price hikes and service
I booked because we had no water due to an air lock . They didn’t come I. The allotted time frame , when I called they said they were running late which would have meant they came around 9 in the evening so I asked to cancel as we were travelling the next day . I rebooked it for in a few days . When they came I was instantly told it couldn’t be an air lock as my cold tap would still work ( I explained this happened often and the symptoms were exactly the same and it was most likely an air lock) he didn’t try to pump the air lock out to check he went into the loft and said it was a valve issue not an air lock and left saying the company would call me and give me a quote for the work . They called back and said it would cost 600 ponds to fix . I felt pressured as we hadn’t had hot water for days so I had to say yes . He put in the new valve but it didn’t solve the problem and said that it must be an issue with the water softener and turned that off but it still didn’t work properly. I then suggested again it was an air lock and he then said it may be adding to the problem but it was definitely a valve issue and he pumped the water with the water hoover - it then worked . He was still insisting it was the valve and the water softener issue . I have since had my water softener serviced and they have confirmed there is nothing wrong with it . Disgusting that they are able to do this . Do not use I will never call them again or recommend. Shame on you pm247 !!
October 7, 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share such a detailed account of your experience. We’re very sorry to hear how disappointing and frustrating this was — particularly given the repeated inconvenience, confusion over the diagnosis, and the ongoing lack of resolution after the repair.
This is not the level of service or professionalism we aim to deliver. We understand how upsetting it must be to feel misdiagnosed and pressured into approving work that did not initially solve the issue.
Please contact our customer care team with your job reference so we can fully investigate this matter — including the diagnostic process, the charges, and the follow-up communication. Your feedback will be escalated internally to ensure accountability and improvement across our service and technical checks. We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Quick efficient tidy polite
Quick efficient tidy polite, I would recommend this company
October 21, 2025
Reply from PM247
Thank you for your kind review! We're delighted to hear the service was quick, efficient, tidy, and polite. We truly appreciate your recommendation — providing reliable and professional service every time is exactly what we strive for.
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