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Pocket Geek Tech Repair Reviews 

288
•
TrustScore 4 out of 5

4.1

Mobile Phone Repair Shop
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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, polite, and attentive during various device repairs and helpful consultations. Many people note that broken electronics are fixed promptly, frequently within an hour, providing efficient, trustworthy, and reliable solutions for cracked screens. Some reviewers were not happy with the quality of certain repairs, noting recurring technical issues like faulty replacement screens, loose bezels, and unexpected physical damage to devices. Others also mentioned frustrating customer service encounters, unhelpful staff behavior, and severe difficulties getting timely responses or proper resolutions after experiencing post-service problems.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, frequently reporting both satisfaction with initial... See more

Service

Consumers find service to be ambiguous, reflecting a wide range of vastly different experiences. While many... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting attentive, polite, and... See more

Price

Reviewers express mixed opinions regarding the price, noting both affordable options and costly repairs. Many... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our PS5 had a problem - a flat screw which we couldn't remove - so we went in search of a solution. CEX staff were very helpful, but could only offer to send the whole unit off for £100 and 10 days. W... See more

Rated 5 out of 5 stars

Excellent service from Pocket Geek Tech Repair! Big shout out to Kopin (Stoke store), who was friendly, professional, and really helpful. My Motorola Moto G50 had a speaker issue and it was repai... See more

Rated 5 out of 5 stars

I've been a customer for a while but this was my first visit to a relatively new branch near the Elizabeth Line station at Farringdon. The shop is a bright, clean space and the team there is intellige... See more

Company replied

Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Electronics Repair Shop
  5. Phone Repair Service
  6. Screen Repair Service

Written by the company

Pocket Geek Tech Repair is an award-winning tech repair network, operating across the UK. We repair phones, tablets, laptops, wearables and more. We pride ourselves on providing excellent customer service and we never skimp on parts quality, making sure your favourite gadget works like new when we repair it. We are also a trusted seller of certified pre-owned mobile devices. Passionate about connectivity and extending the lifecycle of devices, we prevent mobile phones from going to landfill while offering huge savings to our customers. To find out more, visit our website.

Contact info

4.1

Great

TrustScore 4 out of 5

288 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(288)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top class service

Ali was a massive help - had an issue with my phone not charging correctly. Fixed everything within minutes and the customer service was top notch. Thank you!

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Phone repair

Phone repaired with insurance company. Easy to find shop in St Enochs Centre Glasgow.
Ali was delightful to deal with.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Phoned at 9am this morning

Phoned at 9am this morning, to get my samsung A22 screen replaced.
Went in store as the screen was available and within half an hour my phone was sorted.
Been a loyal customer in here since Samsung days.
Thanks Ali.

January 10, 2025
Unprompted review

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