Podbean Reviews 391

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service, noting the prompt and efficient response times from the support team. Many appreciate the staff's helpfulness, professionalism, and friendly demeanor, making interactions pleasant and productive. The service is frequently described as effective and easy to use, contributing to a positive user experience. However, some people were dissatisfied with the customer service, mentioning unhelpful responses and a lack of flexibility in resolving issues. A few other people also felt that the platform was not as easy to use for beginners as advertised, leading to frustration.

What people talk about most

Response time

Users describe positive interactions with response times. Many customers praise the quick and efficient... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, efficient, and helpful... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the support team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great and impressive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue, and when I reached out to Support; it was resolved within 24 hours. I appreciated their prompt response and commitment to handle my concerns. I highly recommend Podbean, they are aweso... See more

Rated 5 out of 5 stars

Great customer service from Podbean. I was having a tech issue-- I sent a quick email to their customer support describing my situation and received a message back with instructions on how to "fix" my... See more

Rated 5 out of 5 stars

Fast to respond, clear and friendly narrative, and quick to check in on whether the advice actually helped solve the problem. What truly stood out, though, was their willingness to go the extra mile,... See more

Rated 5 out of 5 stars

Podbean customer service is the best! I'm new to podcasting and I have a lot of questions. Most I've been able to figure out using the help files, but when that didn't work, I've received prompt ans... See more


Company details

  1. Software Company

Written by the company

Podbean has been providing innovative podcasting and social audio services as an industry leader since 2007. Podbean integrates publishing, management, distribution, monetization and analysis tools into an easy-to-use podcasting platform. The Podbean community consists of over 600,000 podcasts, including corporate and organizational podcasts, and a rapidly expanding listener community on one of the top podcast apps for Android and iOS.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

391 reviews

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1-star

Replied to 62% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I did Radio and Weather for 33 years

I did Radio and Weather for 33 years! …and at this point in the ballgame, I’ve just become a preacher and started my own ministry. Having a podcast was sure to be a must have. Podbean helped me every step of the way. I had never done a podcast. They walked me through some set-up procedures and even assisted me in getting my podcast on other apps and websites! I would recommend Podbean as the first choice for anyone wanting to do a podcast!

June 13, 2024
Unprompted review
Rated 4 out of 5 stars

The four stars is where I'm at with…myself but I give pie being five stars

The four stars is where I'm at with myself in reference to dealing with you guys set up but in general I would say that you would get five stars. Podbean has been an experience for me getting back on the computer doing more than just surfing the internet and really helping me out in that aspect and as I research topics I'm learning more than I already knew about the things that I called myself good at so when it comes time for me to speak or dialog I can promote the information that I want to share in a better life more easily understandable and what not. The only problem I have and it's not an issue with pod beam is my graphics sometimes I can't load my graphics into the specific spot that I'm trying to get the picture in and I did find help in using Microsoft designer really help me a lot but I have been having a little problem with getting like the MP4 and different image of pages and whatnot to use and then applying text box onto the images myself without going to an outside source years ago I took a course in computer graphics with Adobe I'll tell you how far back it was Adobe 7 and I figured it might be something like that to create my images and my logo but that's about the only part that's not going I totally smooth for me but Podbeanis very easy to use I mean it's hands on they give you so many tutorials and different articles and stuff like that or pages you can go to that they supply information that you can find out just about anything whether you want to read it yourself on your computer or your phone or you want to listen to it you know speak to you verbally it's just been a good experience for me and I've been enjoying myself don't let yourself get too burnt out on it cuz if you get burnt out then you're going to give up on something that you probably initially really cared about so sometimes you have to lay it down rest for a day or two and then come back then when you come back and look at the same information and pages you'll actually find out that you learned a lot about what you're doing with Podbean, and yourself that you never even realize two days prior but I would definitely recommend Podbean to anybody that wanted to start a podcast or live streaming you know and it's definitely it's definitely worth it even if you do the free thing or you want to you want to get an upgrade and they have very fair with their pricing for what they provide you with and it's up to you if you want move higher up the ladder you stay in touch with them and give them the opportunity to work with you they'll provide with everything you need all you have to do is bring your iPhones Android phones microphone and headphones to the table and you're off to the races.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

As always, Podbean is efficient and always helpful!!

As always, Podbean gets back with me on all my issues I have when I enter my tickets for any questions. They are very efficient in describing the issue and how to handle it, and stay with you until your issue is fixed. Podbean is always right on with there tickets that are put in with any questions I have.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Intuitive site and very professional service

I use various sites and online services for my creative work and Podbean is one of the best. I started podcasting from a zero knowledge base and I found their site easy and intuitive. Their knowledge base and support are also excellent. I have only had to ask two questions in the past three years and on each occasion I have had a response within the day.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

I had an issue with a new account that…

I had an issue with a new account that I opened. Originally I was frustrated with the solutions given. I closed the account and opened a new account and Podbean made it right by refunding all that I spent setting up the first account. They made all things right.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Support

These guys are superb with their customer support. Whenever I have run into an issue (all of my own doing), the response is immediate and they always steer me towards a perfect resolution. If you have a podcast you are producing, these are the guys you want hosting. Without a doubt.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Podbean is a great podcast host

Podbean is a great podcast host. It works really great, it's intuitive and with good tutorials, and you really feel part of the community and they are excellent at responding to tickets.

May 13, 2024
Unprompted review

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