I had an issue with my home charger not working after having not used it for several months. Nicasio was very helpful and was able to determine that the issue was caused by our having solar panels ins... See more
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I rang without great hopes of finding out why my pod point wasn't charging but hoped they'd put me in the right direction. Better than that the agent I spoke to managed to alter the configuration whil... See more
Company replied
Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the P... See more
Company replied
From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly. The installer (Corey), was really helpful and easily answer... See more
Company replied
Company details
Written by the company
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Contact info
United Kingdom
- podenergy.com
4.5
Excellent
28K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Highly unprofessional service
Highly unprofessional service. The charger stopped working three days ago. An engineer visit was arranged and then cancelled at the last moment after I had already taken the day off work. Now they are offering another appointment five days later on a day when I am not even available.
This means I have effectively been left without a working charger for more than a week. Luckily, I have another charger from a different company which has always worked perfectly and never given me any issues. Otherwise, I would have been forced to rely on public charging because this Pod Point charger seems to never work properly.
Customer service has been extremely poor throughout. Also, the tethered version of this charger feels very flimsy and low quality. I would definitely not recommend buying the tethered model.
May 8, 2026
Unprompted review
Reply from Pod
Hi there,
Thank you for taking the time to leave a review and sharing your experience. We’re sorry to hear about your experience with us, as this isn't the outstanding level of service we aim to provide. We would like to look into this matter in more detail and contact you directly; however, we are unable to locate your account with the information provided. Please contact via customer_experience@pod-point.com
Many thanks,
I found it so hard to get in touch with…
I found it so hard to get in touch with them, although helpful once getting through to them, I just hope if anything goes wrong with the charger we don’t have the same palaver. Chap who fitted it, was very friendly and nothing was to much trouble.
May 8, 2026
Reply from Pod
Hi there,
Thank you for taking the time to leave a review and sharing your experience. We’re sorry to hear about your experience with us. Please be rest assured this has been passed to the relevant departments to be reviewed.
Many Thanks
Extremely helpful
Extremely helpful out of hours customer service support made sure to get my charger working properly when I changed my car.
May 9, 2026
Unprompted review
Fixed my problem straight away with no fuss
Had to call due to a problem with charging after solar panels were installed. The person I spoke to was extremely helpful and fixed the problem remotely. I just wish other call centres were this good.
April 9, 2026
Unprompted review
Excellent service- Super fast with my…
Excellent service- Super fast with my query. David
May 8, 2026
Unprompted review
The agent Rinen was so helpful and…
The agent Rinen was so helpful and patiently sorted out the problem, which was a relief being old, with a hearing loss, and not finding technology easy. She had a very pleasant manner. Thank you
May 9, 2026
Unprompted review
Lasted 4 years & even CEO doesn't care
Lasted 4 years. Paid over a grand and had faults from get go but their customer care is disgraceful. They'll do anything not to take accountability. I have the tethered version and they are trying to charge me £400 for a new cable - that coms from china! - or £600 for an upgrade even though they deem 4 years as acceptable usage for it to fall apart!
Needless to say I'll be swapping it out for a more reliable provider, which, speaking to the last 5 EV charger suppliers, is literally every other provider!
If you only need a super expensive charger for 4 years then I'd maybe consider this, especially if you like customer care advisers who don't speak English well, don't bother to resolve anything and defo if you like being fobbed off by CEO, Melanie Lane - if that's your bag then this is for you. Otherwise steer clear
May 8, 2026
Unprompted review
Reply from Pod
Hello Ryan
Thank you for taking the time to leave us a review and for sharing your experience with us.
We would like to look into this matter in more detail and contact you directly however, we are unable to locate your account without a full name or email address.
Can you please contact our Customer Experience team at customer_experience@pod-point.com.
Thank you
Pod
The person who install it did an lovely…
The person who install it did an lovely job
I’m not happy with pod point service why do I have to wait nearly an month to get my pod point install
May 8, 2026
Reply from Pod
Hello Ethan
Thank you for taking the time to leave us a review and for sharing your experience with us.
We really appreciate your honest feedback as we are always looking for ways to improve the services we provide.
Your comments will be shared with the relevant management team to ensure that we improve on the service we offer.
Thank you
Pod
Installation went like clock work
Installation went like clock work, installer was first class and proffesional at all times.
May 8, 2026
Happy with location of the install but….
Happy with location of the install, only downfall is the mess that was left inside the cupboard in our house, there were Brick dust left all.
April 30, 2026
Reply from Pod
Hi there,
Thank you for taking the time to leave a review and sharing your experience. We’re sorry to hear about your experience with us. Please be rest assured this has been passed to the relevant departments to be reviewed.
Many Thanks
I had some issues with pod point…
I had some issues with pod point pairing and during the call I was able to get it fixed with great support from Harvey Perez
May 8, 2026
Unprompted review
Top Marks very helpful
Diana Castro guided me through the whole experience and my problems with so much patience and skill. Most impressed and grateful
May 8, 2026
Unprompted review
Jorge Alo Is a great advisor my phone…
Jorge Alo Is a great advisor my phone ended the call & she called back helping to solve the issue. Thanks again :)
May 8, 2026
Unprompted review
Pod Point recently fitted an EV…
Pod Point recently fitted an EV charger. The process to purchase was easy and I was able to get hold of them on the phone to discuss any issues. The engineer (Rhys) who came on the day was professional, quick and tidy. He took his time to make sure he explained everything and helped me to download the app and understand it as well. Would definitely recommend to anybody looking to get an EV charger.
May 6, 2026
Very helpful operatives
Overall, a very pleasing experience. Engineers were helpful and answered any questions. All is working well, so far!
I think it would be helpful to highlight those conditions that POD POINT will not be able to fulfil, I.e. “not working in a loft space/void and not working above 6’ before customers complete the survey etc.
We were very pleased with the advice and service given.
May 6, 2026
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