I had an issue with my home charger not working after having not used it for several months. Nicasio was very helpful and was able to determine that the issue was caused by our having solar panels ins... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rang without great hopes of finding out why my pod point wasn't charging but hoped they'd put me in the right direction. Better than that the agent I spoke to managed to alter the configuration whil... See more
Company replied
Michael arrived exactly on time. We discussed what the installation entailed and where it would be best situated for me. His work was precise and professionally executed. He swept up and cleaned the P... See more
Company replied
From my initial phone call to podpoint, through to completing the questionnaire, and subsequent installation, everything went smoothly. The installer (Corey), was really helpful and easily answer... See more
Company replied
Company details
Written by the company
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
Contact info
United Kingdom
- podenergy.com
4.5
Excellent
28K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great Technical Support
Excellent help from the Technical Support Engineering group. Effective at sorting out our low charge rate and fixing remotely.
May 8, 2026
Unprompted review
Thank you Pod Point for your quick…
Thank you Pod Point for your quick installation. Your enginneer Nathan was polite and answered to all my silly questions.
May 6, 2026
Very efficient professional job
May 7, 2026
Professional Experience
I contacted POD this a.m. regarding installation and had a very friendly but professional chat with Diana regarding my query. I now await contact with the ‘team ‘ regarding next step.
Catherine.
May 8, 2026
Unprompted review
Good communication throughout order.
Good communication throughout order.
Timely and effective installation.
Easy to operate and quality product.
May 1, 2026
Great service and installation
Great installation engineer. The job was done quickly, efficiently and tidily. Very happy with the process and would definitely recommend to others who are considering getting an EV charger.
May 8, 2026
initially frustrating, but support worked well
Was initially frustrating as it said it was charging but Failed. Reported the failure on the pod point app and they remotely reset the unit and it charged well. Good result
May 7, 2026
Unprompted review
Great service
April 30, 2026
Very good experience overall.
Very good experience overall.
The Pod Point installation team arrived on time and gave a clear, brief overview of the work beforehand. The installation was completed within the agreed time, with a good standard of finishing throughout. I appreciated being involved in key decisions during the process. Very smooth experience and well handled.
April 30, 2026
Podpoint Installation
Happy with the product, the installer was very professional and efficient.
Unfortunately, the advertised installation date wasn't 2 to 3 weeks it was initially 4 weeks. Fortunately, after various calls and a cancellation it was completed in 2 weeks.
Not sure about paying upfront and without a installation date, but all worked out in the end. 😊
April 30, 2026
Charger drop out issues
Paul was helpful, patient and effective. My charger kept dropping out but Paul sorted the problem. Excellent support and service.
May 7, 2026
Unprompted review
Fantastic support from Jorge Alo
Fantastic support from Jorge Alo. She under poor phone line service still managed to give me the necessary information required. Connection to the Pod charger after her great advice set me on my way again.
Excellent, thanx so much for your help superb
May 5, 2026
Unprompted review
Battery charger issue
Harvey Perez, managed my case , very professional, and knowledgeable, fixed my problem without giving me any stress, I am very impressed by the service he provided to me. I wish him all the successes in life . Thanks to Pod point.
May 7, 2026
Unprompted review
Excellent service from Adeel
Excellent service from Adeel, who installed my charge point.
April 30, 2026
Poor customer service - AI generated response
We have had a charger on site for a number of years, seemed to work ok, last year it lost contact with the dash board and so we can no longer monitor users. That's when issues started , have been trying for 2 months to get the issue resolved, just get emails back saying it has been sent to a department to resolve, never is, than we get emails they have not heard from us for 5 days, so attempt to close the ticket. When we contact them we get the same AI generated crap about being sorry and they will pass it on to resolve .... never is .
May 7, 2026
Unprompted review
Reply from Pod
Hello Martin
Thank you for taking the time to leave us a review and for sharing your experience with us.
We would like to look into this matter and contact you directly however, we are unable to locate your account without a full name or email.
Can you please contact our Customer Experience team at customer_experience@pod-point.com. Once received we will get this looked into for you.
Thank you
Pod
Harvey Perez .
Harvey Perez .
Great work - got my Pod Point working in minutes, having tried unsuccessfully over a few days to resolve myself & convinced it was a ‘car’ issue!
May 7, 2026
Unprompted review
Friendly efficient service
May 7, 2026
Fantastic Engineer
Fantastic Engineer
not only did the engineer turn up on time, he removed my old Tesla charger and replaced this with my new Pod charger
very happy from start to finish with Pod Energy
April 30, 2026
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