Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... See more
Company replied
I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... See more
Company replied
We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can... See more
Company replied
Company details
Written by the company
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Contact info
P.O. Box 192, 94302, Palo Alto, United States
- (888) 764-6823
- help@point.com
- point.com
4.7
Excellent
5K reviews
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Quick response very professional felt…
Quick response very professional felt no pressure just all around good experience
April 14, 2026
Very clear and helpful
Very clear and helpful. They made the process very easy to complete.
April 14, 2026
The process of our application went…
The process of our application went smooth, the processor, account managers, closing manager, all in their team are so helpful that’s why it make us glad choosing their company for HEA is a good decision and experiencethat we made. More power to all of you team Point and Company.
April 14, 2026
Very nice people and very fast the…
Very nice people and very fast the procedure thank point
April 13, 2026
Great and easy to work with!
July 1, 2025
My wife just received her third…
My wife just received her third pre-approved loan offer since March, 2026, from this company! This is deceptive business tactics, such as Publishers Clearing House awards letters to the public. They should be prosecuted by the FTC and DOJ for fraud!
April 17, 2026
Unprompted review
Great people to work with!
Great people to work with!
Very thorough and paciente people. The terms were acceptable and helpful. We’re looking forward to a great experience.
Bev
April 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I feel my rep should explain more of…
I feel my rep should explain more of the steps that are taking place
April 16, 2026
Reply from Point
Thanks, Rodney! We appreciate your feedback and review.
Reply from Point
Thanks, Stacey! We’re glad to hear the process felt seamless and straightforward for you.
Very informative and easy to navigate
April 16, 2026
Reply from Point
Thanks, Karen! We’re glad you found the experience informative and easy to navigate.
Reply from Point
Thanks, Ryan! We’re glad the team was friendly and easy to work with, and we appreciate your feedback on the length of the process.
Reply from Point
Thanks, Aaron! We appreciate your business and review!
Education on what the investment with…
Education on what the investment with Point is about was so essential. I felt supported through the entire process.
April 16, 2026
Reply from Point
Thanks! We’re glad you felt supported throughout the process and found the education helpful along the way.
A first rate experience and a really good company.
The application process was easy. Communication was consistent and timely. The Dashboard was current and easy to navigate.
April 16, 2026
Reply from Point
Thank you, Carol! We’re glad to hear the process, communication, and dashboard all worked smoothly for you.
II compared several other providers
I compared several other providers: Point has most thorough process explanations as well as an excellent staff.
April 16, 2026
Reply from Point
Thanks! We’re glad you found the explanations thorough and the team helpful throughout your experience.
When I had any questions I received a…
When I had any questions I received a call back with an explanation that eased my ? Courteous and professional
April 16, 2026
Reply from Point
Thank you, Gail! We’re glad you received timely follow-ups and clear explanations from the team.
HEI with Point
the process has been clear and quick. Everyone has been very helpful. All costs and fees have been well explained.
April 14, 2026
Reply from Point
Hi Penelope, thank you for sharing this—we’re glad to hear the process was clear, quick, and well supported, and that the costs and fees were clearly explained.
Reply from Point
Hi Corey, thank you for your feedback—we’re glad the service felt prompt and smooth throughout.
Reply from Point
Thank you! We’re glad you felt well-informed and kept in the loop throughout the process.
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