Point Reviews 4,895

Everyone was very nice and helpful couldn't ask for a better team

Very helpful and will answer any questions or concerns you have with the process.

My experience with Point was outstanding. Every representative I interacted with was consistently kind, patient, and genuinely helpful.

What impressed me most was the clarity with which they explained each part of the process. Whether through phone calls, emails, or videos, the information was always easy to understand and clearly presented.

Point’s commitment to making sure clients fully understand every step is evident. Their transparency and genuine care made the entire experience smooth, reassuring, and stress-free.

This was an awesome experience, everyone was good and the home equity investment was the solution I needed to help me reestablish myself.

What I enjoyed most was the account agent who was assigned to me, as well as the dashboard supported by Point to track my progress 24/7.
The agent was supportive, knowledgeable and very personable. The dashboard was helpful for both me and my husband because we could keep track of the progress from our time zone which is often a challenge here in Hawaii.
I liked that I could participate in the "underwriting" process which ultimately resulted in quicker response times from the insurance agents, bank and credit union.

Fast your staff were very informative. I will recommend to friends and family

We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can not say enough good things about the team that we worked with. Prompt, efficient, caring service! Reaching the final goal promptly! We are more than satisfied customers!

First of all I want to say thank you to everyone each team that I dealt with was very helpful very professional things I didn't know they told me about I would recommend point to anyone they made my experience easy thank you guys appreciate you very much

From the first person I had contact with two our account manager, the service has been excellent. I recommend Point because of their people. People make the difference between a good company and a great company.

Everyone I worked with at Point was very helpful and the entire process was explained very well at each step. I highly recommend Point!

Fast and efficient

Easy process, great customer service, all was explained.

Clear dashboard to follow on both ends - seems like long process but educational throughout - what everyone should demand with their biggest investment

Very to the point and explain everything. Very step by step process. Easy to follow

Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect.
And the speed of the process and always keeping the process on schedule was refreshing.

I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No one seems to answer the phone. It goes to voicemail and it’s a little nerve-racking, but other than that, I have to say I had a good experience up to now we’ll see how the rest of the process is. Thank you for all you did for me.

EVERYONE AT POINT DID THEIR JOBS

Great communication and easy to follow step by step process

Everyone has been so helpful, knowledgeable and informative throughout this process