Polhill Garden Centre Reviews 

430
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and knowledgeable staff who always go above and beyond to assist with any purchases or gardening questions. Visitors are deeply impressed by the colossal variety of top-quality plants, beautiful flowers, and diverse shopping concessions available throughout the premises. Some people also felt that the wonderful farm shop, excellent butchers, and fantastic eateries provide delicious food choices that make every trip special. Consumers frequently mention how easy the parking is and how much they enjoy browsing the wonderful selection of gifts, clothing, and home accessories.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a vast and exceptional range of... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting staff who go above and beyond to... See more

Facilities

Customers had positive experiences with facilities, frequently highlighting the abundance of easy parking,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had a lovely lunch at Polhill served by very polite and helpful staff. I also purchased 3 pairs of Skechers at the Pavers department and was assisted by a most helpful assistant without whom... See more

Company replied

Rated 5 out of 5 stars

Friendly staff. Always well stocked for garden needs. However fresh food on sale vv expensive tho and not competitive sadly. However the eggs are superb and cooked beetroot. Lovely to get a fre... See more

Company replied

Rated 5 out of 5 stars

Enjoy every visit! For the garden, pets or wildlife, tea/coffee or lunch. Great stock of plants, pots, soil etc. Fantastic fruit & veg shop. Wide range of suppliers for non gardening items. Can always... See more

Company replied

Rated 5 out of 5 stars

We arrived early and the whole site was super clean and tidy. We enjoyed our complimentary coffee and breakfast. The plants all looked healthy and well cared for. The range of items is colossal and a... See more

Company replied


Company details

  1. Garden Center
  2. also in
  3. Christmas Store
  4. English Restaurant
  5. Garden Furniture Shop
  6. Gift Shop

Written by the company

Family-run since 1964, Polhill Garden Centre in Sevenoaks, Kent, has become a trusted name for all your gardening needs. Our main pillars are value, choice, and expertise, ensuring we provide exceptional quality and service to our customers. Whether you’re looking for a wide variety of plants, tools, outdoor furniture, or seeking expert advice, Polhill Garden Centre is your go-to destination. Visit us today and discover why generations of families in Kent continue to trust us for their gardening and outdoor living requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(430)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Their plants are always good

Their plants are always good, and I have always had success with them. The staff are always helpful as well.

May 14, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about our staff. We hope to see you again soon for your next plant purchase!

Rated 5 out of 5 stars

We like going to Novells either for…

We like going to Novells either for lunch or just a coffee and cake. Staff are always pleasant and food good. Would recommend a visit.

July 15, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for 5-star review. We look forward to seeing you again soon.

Rated 5 out of 5 stars

uou can spend a whole day at Polhill…

uou can spend a whole day at Polhill Garden Centre
Really love the fruit and veg, meat counter and lost of choice of plants

February 16, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. It's great to hear your praise for the farm shop and Cottage Farm butchers, I will pass it onto them. Hope to see you again soon!

Rated 4 out of 5 stars

Well stocked garden centre

Well stocked garden centre
Butchers outstanding
Farm shop good fresh fruit and veg but some processed lines expensive

July 15, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 4-star review. The farm shop is run independently of the centre, so I will pass on your comments about pricing. Hope to see you again soon!

Rated 5 out of 5 stars

Always a pleasant experience.

We arrived early and the whole site was super clean and tidy. We enjoyed our complimentary coffee and breakfast. The plants all looked healthy and well cared for. The range of items is colossal and although we visit regularly, there are always new ranges to explore, particularly in the food shop.
We shall continue to visit often.

July 13, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. It's great to hear you are enjoying the perks of being a Polhill Plus member and that you had a great experience. We hope to see you again very soon.

Rated 5 out of 5 stars

My friend and I come regularly

My friend and I come regularly. We like all the different departments you have. Pavers is really good for there shoes ,,The restaurant do lovely meals. We love looking at the plants .such a great variety to look at. We also like to sit out in the wooden garden furniture section with a coffee and enjoy the quietness of it. The dog section is great however I was a bit upset as I couldn't get my dog a cooling bandana. But he certainly likes his treats of your different skin chews. It makes a great day out

July 10, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. We hope to see you back in for some more dog treats very soon.

Rated 5 out of 5 stars

Excellent experience from start to finish

Excellent experience from start to finish. The staff were friendly, professional, and genuinely helpful. Everything was well organised, and I felt valued as a customer throughout. The service exceeded my expectations, and I would definitely recommend this company to family and friends. Thank you for such a great experience!

June 21, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. It's great to hear you had a good experience, and we hope to see you again very soon!

Rated 5 out of 5 stars

Great choice

Great choice, farm shop and butchers, healthy plants and a great restaurant
Highly recommend this garden centre.

July 11, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and recommendation. We look forward to welcoming you back very soon.

Rated 5 out of 5 stars

Excellent staff who are very helpful…

Excellent staff who are very helpful and go over & beyond to help look for items.
Lovely cafe and nice relaxed atmosphere.
Recommend to visit,

July 13, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review, recommendation and kind words about our staff. Hope to see you again very soon!

Rated 5 out of 5 stars

Huge choice of goods

Huge choice of goods, to include concessions. Pavers and Klass particularly appeal to me. I always purchase plants & food too.

July 7, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. We hope to see you again soon for your next plant purchase.

Rated 5 out of 5 stars

Polhill everything you need

Polhill da everything you need for garden at reasonable prices
The non gardening departments have been a source of many purchases.
Two places to eat and drink.
Advice download the Polhill App
Car cleaning next door is top rate

July 1, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon!

Rated 5 out of 5 stars

Polhill is always a joy to visit

Polhill is always a joy to visit, from the excellent food in the restaurant to the fresh fruit and veg in the store. As always the plants are in excellent condition and such a variety and very well cared for. I don’t go anywhere else for my plants. Well done Polhill.

June 5, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon!

Rated 5 out of 5 stars

I have always found the staff to be…

I have always found the staff to be very helpful and the products great value for money.
Easy to get to and outside Ulez

July 13, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon!

Rated 5 out of 5 stars

Pleasant environment having a great…

Pleasant environment having a great selection of shops and goods including fresh fish and meat, alongside the well stocked garden centre. Nice cafe. Good service.

July 4, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. It's great to hear you had a positive experience shopping with us. Hope to see you again soon!

Rated 5 out of 5 stars

Great place to visit very child…

Great place to visit very child friendly with a great restaurant.
Wonderful butcher and great farm shop.x 😍

July 6, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon!

Rated 5 out of 5 stars

A relaxed and enjoyable atmosphere

A relaxed and enjoyable atmosphere. Nice products. Friendly staff, and a nice cafe.
Always a pleasure to visit.

June 19, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and lovely words regarding our staff. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Just the best garden centre by far.

Great Interaction with staff. Fantastic plants and items for sale. The whole place is clean tidy and slick. Cafe is lovely & toilets are clean. Plenty of parking space as well.

July 11, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and lovely words regarding our staff. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

The staff are always so helpful

The staff are always so helpful and pleasant

July 8, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and lovely words regarding our staff. We look forward to welcoming you back again soon!

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