Polhill Garden Centre Reviews 

430
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and knowledgeable staff who always go above and beyond to assist with any purchases or gardening questions. Visitors are deeply impressed by the colossal variety of top-quality plants, beautiful flowers, and diverse shopping concessions available throughout the premises. Some people also felt that the wonderful farm shop, excellent butchers, and fantastic eateries provide delicious food choices that make every trip special. Consumers frequently mention how easy the parking is and how much they enjoy browsing the wonderful selection of gifts, clothing, and home accessories.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a vast and exceptional range of... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting staff who go above and beyond to... See more

Facilities

Customers had positive experiences with facilities, frequently highlighting the abundance of easy parking,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we had a lovely lunch at Polhill served by very polite and helpful staff. I also purchased 3 pairs of Skechers at the Pavers department and was assisted by a most helpful assistant without whom... See more

Company replied

Rated 5 out of 5 stars

Friendly staff. Always well stocked for garden needs. However fresh food on sale vv expensive tho and not competitive sadly. However the eggs are superb and cooked beetroot. Lovely to get a fre... See more

Company replied

Rated 5 out of 5 stars

Enjoy every visit! For the garden, pets or wildlife, tea/coffee or lunch. Great stock of plants, pots, soil etc. Fantastic fruit & veg shop. Wide range of suppliers for non gardening items. Can always... See more

Company replied

Rated 5 out of 5 stars

We arrived early and the whole site was super clean and tidy. We enjoyed our complimentary coffee and breakfast. The plants all looked healthy and well cared for. The range of items is colossal and a... See more

Company replied


Company details

  1. Garden Center
  2. also in
  3. Christmas Store
  4. English Restaurant
  5. Garden Furniture Shop
  6. Gift Shop

Written by the company

Family-run since 1964, Polhill Garden Centre in Sevenoaks, Kent, has become a trusted name for all your gardening needs. Our main pillars are value, choice, and expertise, ensuring we provide exceptional quality and service to our customers. Whether you’re looking for a wide variety of plants, tools, outdoor furniture, or seeking expert advice, Polhill Garden Centre is your go-to destination. Visit us today and discover why generations of families in Kent continue to trust us for their gardening and outdoor living requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(430)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent choice of goods

Excellent choice of goods
Amazing garden centre and the staff are fantastic

July 8, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about our staff, we look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent garden centre with a lovely…

Excellent garden centre with a lovely choice of flowers shrubs trees etc
Ditto the garden shop Klass and the general shop
Always enjoy a Cortado and Danish in Novells
Congratulations to all the staff and management for their hard work and dedication
Always something new and special

July 8, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your lovely review and continued support, we look forward to welcoming you back for another cortado again soon!

Rated 5 out of 5 stars

Excellent place.

Excellent place to while away a few hours, and grab something to eat as well. Fantastic range of goods, not cheap but what is these days. Restaurant is always busy but service is very quick, especially with the self service tills now.

July 3, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. We look forward to welcoming you back to the centre and restaurant again soon.

Rated 5 out of 5 stars

Excellent Quality Food Section

The food section is excellent. Fruit and vegetable amazing and lovely products to buy. Staff extremely helpful and friendly. Rest of store a pleasure to visit. I ordered my new kitchen from Granite Transformations within the centre and received an excellent Service from them too.

July 10, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about the farm shop. We will pass on the good feedback to Granite Transformations also, hope to see you again soon.

Rated 5 out of 5 stars

Love Polhill

Love Polhill. Lots of different shops to look out. Plants in nursery, good quality. Always buy plants & visit farm shop. Often buy from other shops in there. Great restaurant. Always look forward to a visit there. Go several times a year.

May 5, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star reivew, hope to see you again soon for your next plant purchase.

Rated 5 out of 5 stars

I enjoy visiting Polhill for coffee

I enjoy visiting Polhill for coffee, lunch, all the staff are very helpful, best of all after enjoying that I then go round looking at the plants buy my meat, fruit and veg which is from local farms when in season also anything else I need in the grocery and bakery, very good selection of cheeses.
Such a lot to browse round including fashion, shoes, love the birthday cards besides the vast range of garden tools ,bird, dog and cat food including accessories for them.
There is so much to look at I can’t name it all, most important all the staff are happy to help if you ask them.

July 13, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review and continued support. It's great to hear that our staff are friendly and helpful when you visit, we are always happy to help and pass on our knowledge. We look forward to welcoming you back very soon!

Rated 5 out of 5 stars

Always friendly and helpfull staff,a…

Always friendly and helpfull staff,a good range of produce, but not always the cheapest

July 2, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review and kind words about our staff. I will pass on your feedback about produce pricing to the farm shop who are an independant retail partner within the centre. Hope to see to again soon.

Rated 4 out of 5 stars

The plants always look healthy and well…

The plants always look healthy and well cared for at Polhill and I can generally find what I want. The cafe/restaurant is a bonus.

June 30, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon for your next plant purchase!

Rated 5 out of 5 stars

Love polehill

Love polehill love having a wander and the farm shop and having breakfast my only criticism would be to have some toilets the farm shop end instead of two up the other end

June 22, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review, hope to see you for breakfast again very soon. PS. I will pass on your comments about distance of toilets.

Rated 5 out of 5 stars

Very competitive pricing

Very competitive pricing , great variety of plants aswell as food and I find the staff always pleasant and helpful

July 3, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. We make sure we stay very competitively priced in the market so I'm glad you've been able to notice that and that our staff are always helpful on you visits. We look forward to welcoming you back very soon.

Rated 4 out of 5 stars

Would of given 5 stars but on one visit…

Would of given 5 stars but on one visit I couldn’t get what I wanted , brilliant shop with helpful staff

June 3, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 4-star review. Hopefully we will have everything you are after on your next visit. Hope to see you again soon!

Rated 4 out of 5 stars

Lovely.heslthy plants

We needed two climbers and another perennial for pots in the garden.Found what we wanted very quickly with reasonable prices. We always find a good healthy selections of plants with loads of different choices. If in doubt or have a question about something the staff are always very knowledgeable and can make.a recommendation. Checked our purchases out and the staff again at the checkouts always helpful. So pleased with our choices we treated ourselves to a lovely ice cream cone - the best ice cream around we think.

July 13, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 4-star review. Hope to see you again soon.

Rated 5 out of 5 stars

Pleasurable visit

For me a visit to Polehill is a real pleasure.Parking is so easy, always find a spot.
Once in the store it is so well equipped with all things gardening. The retail shopping is also extremely good, and I can always get a decent cup of coffee, thank you

July 9, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review. Don't forget to download the Polhill Plus app if you haven't already to get your free monthly hot drink. Hope to see you again soon.

Rated 5 out of 5 stars

Lunch date with friends

Came with friends for lunch and a catch up.
Service was friendly and efficient and we were blessed with good weather enabling us to sit outside in pleasant surroundings.
After, we had a browse round the rest of the well stocked and presented garden centre garden centre. A lovely way to spend an afternoon.

July 4, 2026
Unprompted review
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Reply from Polhill Garden Centre

Thank you for your 5-star review, hope to see you out in the restaurant garden again soon.

Rated 5 out of 5 stars

Super Garden Centre

I found what I wanted, had a nice lunch and my grandson had fun playing on the swings afterwards. Thank you. Shame you can’t bring well behaved dogs.

June 20, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic garden centre

Easy, free parking - easy to find - huge range of beautiful outdoor plants - huge range of amazing indoor plants - all the accessories you could need ( gardening tools, plant compost and feeds) amazing gift ideas - huge range of children's toys and the choice of two eateries! Very knowledgeable, helpful staff.

June 23, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review, hope to see you again soon.

Rated 5 out of 5 stars

A lovely place to visit

It is always a pleasure in coming to polhill, the staff are friendly and helpful. There is plenty to see and buy. There is only one slight snag, the food hall could be cheaper.

June 30, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review. I will pass feedback onto the farm shop as they are independant retail partner on-site here at Polhill. Hope to see you again soon.

Rated 5 out of 5 stars

The best garden centre around

Love Polhill, the range of goods is exceptional, staff are very knowledgeable and friendly. The reward scheme is great with free coffees and the food is of good quality.
Been coming since it first opened, it was much smaller then and has expanded to make a wonderful garden centre with many good quality plants and garden paraphernalia. The butchers offers excellent quality meat. There is a fresh fish and shell fish area too. Great way to spend a few hours.

July 10, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 5-star review and continued support over the years. Hope to welcome you back again soon.

Rated 4 out of 5 stars

My day at Polhill

My day at Polhill was so very nice which started with a relaxing free coffee in a happy environment meeting with other people too. I then went on to look round the beautiful plant section talking with very helpful staff then purchasing a few before having lunch which was so very tasty. A very happy and productive day all round which I have been coming back to for many years . I do so recommend coming to this, the best garden centre in this part of Kent for a very happy, successful and fulfilling day out. Love you all - Chris H..

July 1, 2026
Unprompted review
Polhill Garden Centre logo

Reply from Polhill Garden Centre

Thank you for your 4-star review, hope to see you again soon.

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