I've chosen Poncho because it was recommended by Tesla, the quote was $1300 less than i was paying with RACV and the policy had better coverage for glass and repairs. It's online portal is straight-fo... See more
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Renewing a policy is not very user friendly! If you use the same email address as when previously insured, it won't allow you to go any further to get an updated policy! So you have to use a different... See more
Quick simple and pleasant experience using the website. Best value policy I could find after comparing multiple policy providers
Never heard of this company before. It was recommended by Canstar, so I looked around and found it was very competitive. The whole process in buying a policy was painless, unlike some others. What a... See more
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Insurance you'd want to tell a mate about.
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4.7
Excellent
606 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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simple easy to use.
May 30, 2021
Reply from Poncho Insurance
Simple and easy to use is exactly what we wanted to hear! You're a star Gavin and welcome to the Poncho family!
COMPAIR WITH OTHER POLICIES PONCHO…
COMPAIR WITH OTHER POLICIES PONCHO PRIMIUM IS BETTER OFF. BUT WE DONT KNOW YET HOW THEY RESPONCE FOR THE CLAIMS. WE HAVE TO WAIT AND SEE THEIR SERVICE AT THAT TIME.
May 30, 2021
Reply from Poncho Insurance
We'd be more than happy to help you out if it ever comes to claim time Atul. We love that you chose us over everyone else! Welcome to Poncho! 🎉
Easy set up process
Easy set up process. Cheapest premium in the market for sure. Hopefully the claim process(if any in future) will also be smooth and hassle free.
May 30, 2021
Reply from Poncho Insurance
Thanks Arai, we're glad you found our setup process easy. That's just the way we like to keep it. Welcome to the Poncho family! 🎉🎉
Just start using due to Tesla recommendation.
Just start using then due to Tesla recommendation. hopefully I do not require they assistance...
May 28, 2021
Reply from Poncho Insurance
We're stoked you chose us to cover your Tesla Bruno. If you do ever require our assistance just drop us a line or give us a buzz, we'd be more than happy to hear from you - even if you just want to chat 😃
Reply from Poncho Insurance
Thanks Joey, we're chuffed you found the process sooo easy! Welcome to Poncho! 🎉
very good and easy to purchase
May 28, 2021
Reply from Poncho Insurance
Just the way we like to keep it, simple. Welcome to Poncho Wendy!
Great price and easy
May 26, 2021
Reply from Poncho Insurance
Thanks Terrence. I see we fell short of a star. What could we have done better?
easy service
May 26, 2021
Reply from Poncho Insurance
Just the way we intended it to be. Thanks for the glowing review Scott.
Unresponsive via email
While the pricing of premium and overall quote process etc. were very positive, this review is about a recent claim experience and is where things become a little rough around the edges.
TL;DR - if you want anything done, call them, do NOT email because nothing would get done
Firstly, when I lodged a claim online I received an email saying it has been received and Poncho would get in touch within 24 hours. 72 hours passed and nothing, it turned out someone had sent an email to the wrong email address, I don't know how that could happen given I received the automated email with no issues.
Fast forward to after the repair, there was no communication around how to apply for cost reimbursements (uber etc.), and I had to call to ask how this is done. The phone call was informative and efficient, and I was told to submit supporting information to a Poncho email address. I received a reply within 24 hours at first, but after I responded to that email, radio silence. Due to work and other commitments this was shoved to the back of my mind, but after 4 weeks I still received no further response from Poncho. I called them today, and within 2 minutes the operator was able to start processing the reimbursement, implying nothing was done after my email reply 4 weeks ago, very disappointing.
May 25, 2021
Unprompted review
Reply from Poncho Insurance
Hi Xiang,
Thanks for your feedback, it’s important we get reviews like this so we know where we can make improvements.
We’d like to humbly apologise for the delay in our response. To be transparent our team have been hard at work and handling a backlog of emails from our customers and for this reason weren’t able to get to you on time. This is not an excuse but information for you to know where we will be making the improvements.
Regarding your reimbursement, we have confirmed with our teams internally that the payment had been made when you called. This can take a few days to process depending on the bank. Please let me know if you haven’t received it in the coming days.
Cheapest price for our insurance needs.
May 24, 2021
Reply from Poncho Insurance
Welcome to the Poncho family Sean!
GOOD WEBSITE AND APPLICATION PROCESS
May 22, 2021
Reply from Poncho Insurance
Website and Process so good, you're even shouting about it! Thanks Belinda, hear you loud and clear! 😜
Wow very impressed with price and…
Wow very impressed with price and agreed value received. Got my business :)
May 21, 2021
Reply from Poncho Insurance
Loving the 5 Star review Sue! 🤩🤩🤩🤩🤩
Extremely unhelpful customer support…
Extremely unhelpful customer support staffs during presales (not just 1 person): gave out misleading information, being stubborn about some obvious issues in their system and was unwilling to help, failed to acknowledge the bug on their website. I have dealt with a number of customer support people from various insurance companies in the past and this is the worst one. Luckily I didn't sign up with them, took my money somewhere else.
[Update] As repeatedly mentioned, I purchased my car brand new from a local Toyota dealer, 100% certain it is _not_ an imported vehicle. Using different rego number of same model can get quote successfully. Very likely it is an issue with the rego data of your system. I understand Poncho is not obliged to sell me the product for whatever reason. It is this unfriendly/unhelpful custom service attitude which made me feel disappointed.
May 18, 2021
Unprompted review
Reply from Poncho Insurance
Hi Roger, sorry you had to give us a skip. Sometimes there are situations for cars which we simply can’t provide cover - in this case because your car is an imported vehicle it falls outside of our offering. In the case of the hybrid bugs (not bunny), we’ve called in the exterminators and they’re formulating a concoction to rectify. Watch this space!
Least helpful company when we need them the most!!
Submitted a claim online last night, 4 phone calls today and still waiting for the claim confirmation email which was promised 4 hours ago. Staff has no clue either how online claims work. Never had this experience before with any other company!!
April 28, 2021
Unprompted review
Reply from Poncho Insurance
Hi Adarsh,
Thank you for leaving your feedback. We’re humbly sorry that you did not have a good experience with us, but believe it is all sorted for you now. Following your less-than-ideal experience, we have made improvements in our internal communication processes to allow for greater degree of flexibilities when it comes to escalating matters to account for individual needs. We know that you may not want to, but as we grow as a team, product and a company we really do hope that you will give us another chance in the future.
The team at Poncho
Best Insurance out there
If you are shopping for a cheaper full comprehensive insurance give Poncho a try. Cheap, Great customer service ( will definitely answer all your queries regarding your policy ) really is a bang for our buck and straight to the point no bullsh*t policy
very satisfied customer
April 15, 2021
Unprompted review
Reply from Poncho Insurance
Gee thanks Vj, with such an awesome review do you feel like writing our radio ads too?! 😜
Reply from Poncho Insurance
Fantastic review! Thanks a bunch 🥰
Good price and a great policy very happy
April 3, 2021
Reply from Poncho Insurance
Well we aim to please David. Thanks for leaving an awesome review!
Monthly Car insurance
Fast and easy transactions easy as A-Z
Just follow and competitive price
Cheaper than my previous insurance
April 2, 2021
Reply from Poncho Insurance
Oh Eric, you're making us blush 😊
Easiness, no long waiting on calls
Straight forward easily explained and well done, seems hair and reasonable.
April 1, 2021
Reply from Poncho Insurance
Welcome to the family Simon!
Fast and easy to purchase car insurance…
Fast and easy to purchase car insurance online. 5 stars
April 1, 2021
Reply from Poncho Insurance
We literally have stars in our eyes! 🤩
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