Ponteland Travel Reviews 

We have booked holidays with Karen for many years. She has an excellent knowledge about holiday destinations and various tour operators.
This time we booked three separate cruises and Karen gave us an excellent deal.
Can’t recommend highly enough to to contact Karen and her team at the Chester le Street store.

As usual fabulous service by Karen. Nothing is too much hassle for her. I gave her my perimeters of what I want and she knocks it out of the park every time. Thank you so much, I will definitely be back.

We have booked our holiday twice this year with Lynn and both times she was efficient informative and very helpful when we had to chose a destination.We will definitely use them again as they priced matched and did all of our passports and checked us in which helped us a lot.

Popped in to enquire about a cruise, Karen was so helpful helping us choose. She took the time to explain the itinerary. Provides us with information about the ship, reserved our cabin and plane seats.
Very helpful and friendly. Great service.

Very helpful for what you want.also very good communication which helps as you may be concerned about a booking.will definitely return.

Holidays booked have been in great locations at competitive prices.
Communication has been very good.Staff are warm welcoming and very knowledgeable. Hotels are clean and comfortable.Always a pleasure booking through Ponteland Travel.

Myself and my friend recently booked a trip to Krakow with Lynn. Even though she was having difficulty with the computer system she managed to expertly book our holiday for us. Very friendly service. Would definitely recommend

Local team, come back quickly with a good quote. Thanks

Karen was more than helpful to us when we were looking for a holiday to Jamaica.Her knowledge of the country,and her recommendation for a Hotel,made our choice easier.Booking experience was hassel free,and easy. Thanks again for your help Karen.x.

Very helpful ladies here, I would recommend them and will be returning soon:)

Karen was excellent in finding a great price and location for our June 2026 holiday. She give very good customer service and I would recommend Ponteland Chester le Street to everyone. Come on people, give them a go, you will have a pleasant surprise.

An easy, helpful, friendly service was provided which made my booking a great experience. Karen was excellent and literally got me everything I wanted at the price I was aiming for. Service with a smile and a personal touch. I’d highly recommend.

Wonderful, friendly and helpful staff. I was overwhelmed with the amount of amazing deals they found for us when briefed on a holiday to Mexico and the Caribbean. The deals were even better value than searching online. I would highly recommend using Ponteland Travel, we certainly will be again. A big shout out to the lovely and greatly experienced Karen Angela

Karen was so efficient and helpful. She got me the discounts available and has even offered to do special gift vouchers for Christmas pressies. I'll be be back to book Easter trip!

Wow what a fantastic service we received from Karen we had no idea on visiting the shop where we wanted to go Karen worked with us and used her expertise booked us a weeks Cruise with upgraded cabin, car parking at airport. A very friendly professional service would highly recommend

Fabulous professional service from Lynn & Karen at Ponteland Travel.
Efficient service, stress free travellling arranged with assistance for elderly parents bonus a private taxi to and from the airport in Majorca( so much better than the coach)

Excellent service from start to finish. The staff demonstrated their expertise managing our late booking well and had us in and out the branch in less than half an hour. Brilliant!

We received a warm & friendly service from Karen & the team at the Chester le Street branch. Very knowledgeable & expert advice on which cabin to choose for our itinerary.
I fully recommend using the team for your holiday

On a pleasant Saturday, we made a visit to our new travel agency in Chester-le-Street, Ponteland Travel, to inquire about our customary annual holiday to Crete in 2025. We were warmly and cordially welcomed by Sara and Karen in their elegantly adorned office. It was a delight to reunite with Karen, whom we had first met when we commenced our Crete holidays through a now-closed Travel Agents in Chester-le-Street. Sara graciously assisted us in our search, despite the challenges of catering to our preferences as senior travellers. She diligently provided us with a favorable price for our preferred accommodation, the Aquila Rethymnon Beach Hotel. Given the exceptional service we received, it would have been impolite to decline the offer, so we promptly made our booking. We expressed our sincere gratitude to Sara for her time, patience, and understanding in accommodating our every request. We would highly recommend Ponteland Travel and their staff and have no hesitation in booking any holiday with them again.