Poolandspacentre Reviews 194

Preparation work first class before fitting a new liner. Very professional and well qualified and experienced team with high standards. Always punctual, friendly and efficient workers showing care, skill , respect and efficiency . Reasonable costs and a job well done. Many thanks to the team. Would highly recommend.

Excellent Service! I needed a specialist part to a pool skimmer assembly. John their technical manager was incredibly helpful. I was about to purchase the whole unit for c£50 when john explained that was not necessary and all I needed was a component part for less than £3. John saved me both time and money. I will definitely shop again with you.

Bought a new circulation pump for my hot tub rapid delivery and working a treat thanks

This company were recommended to us by our pool engineer for spares. I couldn't have found them more helpful when I rung up to find out which spare part I need, the advice I was given went beyond my expectations. The part arrived quickly, very well packed and fitted well. I will use again and the pricing was competitive.

I have used several swimming pool suppliers over the years but have always found The Pool and Spa Centre to be consistently the best. Their ordering process is comprehensive and straightforward with great range of reasonably priced products and easy online shopping. I find pool maintenance quite complicated but when I need help I always find John Barnwell of the technical department to be very patient and willing to share his knowledge and experience.

Fantastic company - John helped me sought a problem and avoid spending £350 for a new pump.
We have just ordered a load of consumables and will be going back every time in the future.
Huge thanks poolandspacentre!

This company and it's staff have a wealth of knowledge when it comes to spas,
I called John with an electrical problem on my spa and within a phone call it was sorted, he went above and beyond to help out with other issues too,

They even had the control panel and accessories required in-stock on the shelf.

I cannot stress enough how I much I would recommend pool and spa centre for all spa and pool needs..will definitely be using from now on for everything related,

Thanks again John
Kind regards Rob

I had a number of issues with my hot tub which both Andy and John from technical support were able to help assist me with. Both are very friendly and helpful. PoolandSpa also have a good selection of replacement parts which aided me in resolving my issue with the hot tub. Support and communication is spot on. good job all.

Thoroughly recommend these guys. Good honest service, tried my hot tub for first time this year and heater was tripping fuse box, went into their site looking for advice and a new heater and after a few emails exchanged with John he told me I didn’t need to spend the £150ish I was about to on a new heater but just the £30ish element would sort my issue. They could have made and extra £100+ but gave me good honest advice which is worth it’s weight in gold with so many companies nowerdays looking to have your eyes out for a quick buck. I will be a returning customer when the need arises. Great work guys. *****

Whilst the web site is relatively easy to navigate and most of my purchases have been made using it alone.

However and most importantly if you have a technically issue or a slightly obscure issue then you have the access to human being that will help you not some AI system that only works on simple stuff.

In updating my 17+ year old hot tub from a supplier that no longer exists John Barnwell gave great assistance in firstly sourcing a very cost effective solution and giving his assistance to ensure that everything worked as required. It took a couple or 3 days but it was worth it in the end. Just had a nice long week end using the hot tub !!!!

We ordered a new heater which was supplied and then our tub engineer fitted it, we have had nothing but trouble with it, the customer service is a joke ie this isn’t covered that isn’t covered, so I sent it back they check the ohms but not tested in water, told me nothing was wrong told me I had to buy new straps, looking at all the pics they asked me to send, so I bought them and they sent me the wrong ones, and are now blaming the supplier, my engineer fitted the heater once returned, and it still kept tripping out, so he then fitted a new element and the tub is now running fine, so obviously it was a faulty one, but they are now trying to blame my engineer for his installation, and saying there is no warranty for this.PLEASE STAY AWAY FROM THIS COMPANY IF YOU HAVE AN ISSUE AS THEY WONT HELP AT ALL !IT WAS THEIR FAULT ALL ALONG AND THEY JUST DONT CARE AS THEY HAVE MY MONEY !!!!!!! And I had to pay for a hot tub company to come out and resolve an issue they denied

This is a fantastic company to do business with. They offer great advice and items ordered are delivered promptly next day.
Excellent communication also. I've phoned on a few occasions and they take the time to talk you through everything. Easy to use website for ordering. I 100% recomend this company and will definitely use them again and again

Fabulous company to deal with!

Great pre-sales advice from extremely knowledgeable staff makes buying from these guys very reassuring. I had a little bit of knowledge about hot tubs but a phone call to John at Pool and Spa Centre filled in all the gaps and got me on the right path.

Their pricing is very competitive and the after-sales service and support is second-to-none.

I can't recommend Pool and Spa Centre highly enough! If you're looking for anything pool, spa, hot tub related give them a try and I'm sure you'll be glad that you did.

John in technical especially helpful but overall satisfied with all staff I’ve spoken to trying to sort out a problem.

I ordered a paid for a replacement cover for my Vita hot tub on 30th November 2023 on the understanding that it would be ordered immediately from manufacturer in Canada and despatched on the next delivery to arrive with me by end of January.
I telephoned the company on 2nd February asking when it was to be delivered and told it was due in march 2024. When I explained I was promised delivery in January /early February I was told the salesman should not have made that promise and that as delivery was 3 months from placing orders. When I complained about this the customer service persons reply was "what do you expect me to do about it"

According to the Production ticket attached to the packaging which came with the cover the order was placed on the manufacturer on January 11th 2024 and due for shipment from the factory on 1st February.
The company sent me an email on 13th February claiming it had been delayed by a customs check. I finally received the cover on 14th March.
As for the quality of the cover ,I consider it to be of a lesser quality than the original Vita cover . The insulation material allows to hot tub to cool down quicker when the heaters are turned off ,the straps and handles are more flimsy than my original Vita cover.

Excellent service. Super quickly helped me identify the issue with my hot tub and pointed me to the right product. From there 24h delivery - amazing and price cheaper than other online options!

My partner ordered a part 2 month ago the part was faulty returned and still waiting for refund or part ..totally been fobbed off to told that waiting for response from China, when we bought the part from company not supplier,....a refund would of settled this issue straight away but instead our tub is out of action

Outstanding customer service. I was struggling to find filters to fit our hot tub until I contacted Pool and spa centre. They were able to check the exact measurements required, sending pictures to confirm sizes to see if they were compatible. We ordered and received the filters very quickly and they were a perfect fit. I have now placed a further order.

Most helpful and knowledgeable.Good there are still such companies and people still around.

Unable to find existing pump number so asked customer advisor giving appropriate photos. Andrew advised on correct pump with instructions on how to check our circumstances first before ordering. Dispatched day after ordering via 24hr Royal Mail service. Would recommend.