Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was extremely impressed with this company when purchasing a replacement pool cover a couple of years back so when it was time to consider a new pool liner, I knew where to try first. From initial c... See more
Company replied
I'm a regular customer of Poolstore and i always receive great service and their prices are always very competitive. A special mention to the sales team who are always generous with their time and giv... See more
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My order was dealt with straight away. Delivery was on time. I have had items from this company before and they are very efficient . They kept in touch regarding when it would arrive. I would not... See more
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Company details
- Outdoor Swimming Pool
- Heating Equipment Supplier
- Indoor Swimming Pool
- Online Food Ordering Service
- Patio Enclosure Supplier
- Water Pump Supplier
Written by the company
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Contact info
Nutburn Road, SO52 9BG, North Baddesley, United Kingdom
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4.7
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent service as always
Excellent service as always, used this company over last 20 years
January 15, 2024
Reply from PoolStore UK Ltd
We appreciate your loyal custom over the years and appreciate you taking the time to leave us your feedback.
Easy transaction
Straightforward and easy transaction for 1.5 5HP circulation pump, was exactly as described and delivered earlier than estimated.
December 28, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Product arrived on time as promised
Product arrived on time as promised, great service. Thx
December 19, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Great Service
November 29, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Excellent company
Excellent company. Goods are always received the following day when ordered before 12 midday. Superb packaging - boxed and surrounded with fillers
December 7, 2023
Unprompted review
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Easy ordering and prompt delivery
November 22, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
It’s not their fault but
It’s not their fault but the chlorine packaging was very poor. I ended up with chlorine spillage which was not good and took a lot of time to clear up and make safe. I’m not sure that I got it all. I did get a small refund but only after escalating. Hopefully this issue is being resolved. Previously I had many years of good service.
November 8, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to leave a review. As previously discussed we sealed the container with tape around the lid, then sealed the bucket within a bag and shipped it in a box full of loosefill. Despite all this packaging, the carrier has managed to handle the package in such a way that some of the chlorine granules have spilled into the sealed bag. Once you informed us of this issue we did apologise and requested some photographic evidence of how the goods arrived with you. You told us that you didn't take any photos and that the spillage was now cleaned up. Without the photographic evidence, we couldn't take up this matter with our carrier, but despite this we did make you a goodwill offer for your inconvenience.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Always reliable
Always reliable, good availability of products and speedy delivery. Also competitive pricing- I am pleased to have been a customer for over a decade now, receiving a consistently great service
October 28, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated, as is your loyalty to us as a regular customer.
Informative web site
Informative web site, very easy to order on line, delivered in 2 days ahead of schedule. So refreshing!
October 2, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Top notch
I buy all my pool chemicals here. Cheapest and brilliant delivery times plus a helpful person on the end of the phone when you need one. Top notch
October 5, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
Really fast service
September 25, 2023
Reply from PoolStore UK Ltd
We appreciate you taking the time to leave us a review, thank you.
First class service
September 3, 2023
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. It is much appreciated.
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