Overall the experience is good. However, the CS response speed could increase. I contacted support via email. It's been three days and I am still waiting.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No complaints. Generally consistent, well packed items over the years. Shipping can vary in cost and the cost of it is sometimes confusing, but otherwise good service.
Amazing. I am a big collector. At first I was suspicious, but I was truly impressed by their service. The rare Star Wars figure arrived in perfect condition, packed incredibly well, in barely thr... See more
I think people may be don't realize that shipping to other countries and having to go through the different logistics can be quite difficult and overwhelming. I've never had a problem with... See more
Company details
Written by the company
Pop Collectibles provides premium collectible services, values the noble experience of customers and delivers high-end products from Hong Kong to anywhere across the world.
Contact info
Hong Kong, Hong Kong
- support@popcollectibles.store
- popcollectibles.store
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great store!
Ordered from them in the past, and will continue to do so! Very fast shipping, great packaging, great selection, and great customer service, and very trustworthy! Definitely would recommend👍
January 18, 2026
Unprompted review
I have ordered from Pop Collectibles…
I have ordered from Pop Collectibles several times now, this is my third Inart figure I have ordered. Prices at pre-order time are good and competitive with other sellers so I'm happy order from here. Shipping is usually very quick. Looking forward to receiving my deluxe Inart Nazgul!
January 18, 2026
Unprompted review
I expected to fully get scammed
I expected to fully get scammed from these comments i read but i gave them time and other than a delay from fedex i wouldn't call these guys scammers they did pretty well
January 16, 2026
First time ordering from Pop Collectibles
This was my first time ordering from Pop and all I can say is my experience was excellent from the ordering process to being kept updated and then my items arriving. My only small criticism was that one of the boxes containing my Batman hot toys figure had some dents and creases but the contents was in mint condition and it had been well wrapped so I assume it was dented on the journey to the UK. I will definitely be ordering again from this company and thanks to all the staff for a great job.
January 12, 2026
Good communication and service
I have purchased from Pop Collectibles several times. I have been pleased with the expereince. Good communication explaining each step. Well packaged and timely.
January 12, 2026
Unprompted review
One of the best companys for…
One of the best companys for collectible figures
January 12, 2026
Unprompted review
Trusted Retailer
I've made several purchases from Pop Collectibles, and each item has arrived speedily, and in pristine condition! They are a trusted retailer! Highly recommended.
January 11, 2026
Unprompted review
I recently pre ordered the Inart Thorin…
I recently pre ordered the Inart Thorin figure and was impressed that the email confirmation arrived earlier than expected. This store has proven reliable for exclusive items, and I highly recommend it to collectors worldwide, especially those in the USA like myself.
January 11, 2026
Unprompted review
Very useful and simple
Very useful and simple so far. Shipping a little expensive but secure.
December 22, 2025
Unprompted review
DONT BUY ITS A SCAM COMPANY THEY LIE…
DONT BUY ITS A SCAM COMPANY THEY LIE ABOUT INSTOCK PRODUCTS AND DONT CARE ABOUT CUSTOMERS - DONT WASTE YOUR TIME!!!!
January 8, 2026
Unprompted review
Reply from Pop Collectibles
Based on the information provided, we have been unable to allocate the order. It is unclear whether this comment is based on the general experience as we have sent your request through this platform requesting all the necessary details which you have failed to provide.
Great service!
Fast, attentive service. Recommended seller of sixth-scale action figures.
January 1, 2026
Fast shipping but it’s hard to to…
Fast shipping but it’s hard to contact the company
December 31, 2025
Excellent packaging and arrived in mint condition
It took a while to get my LPZZ Batman from Arkham Knight but it was worth it. The action figure was sent in the brown box which surrounded by tape and inside it was bubble wrapped all around the box. Then inside a brown box and when I opened that there was the packaging box with the action figure, both in mint condition. I just preordered LPZZ Deathstroke from Pop Collectibles because they are excellent.
December 29, 2025
Great store
Great store, figure arrived in time and I didn’t have to pay any extra shipping fees, would definitely recommend!
December 31, 2025
Unprompted review
I definitely recommend pop collectibles…
I definitely recommend pop collectibles to any one looking to pick up a 1:6 figure. They have a lot of the items I've been looking for that are older and I can't find other places.
December 30, 2025
Unprompted review
Fondjoy Superman 2025
The company shipped a broken figure in multiple places. And will not reach out after being contracted about the issue.
December 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.