Popular Lighting Reviews 319

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company, often praising the products for their effectiveness and ease of use. Many customers found the lights to be bright and responsive, providing safety and convenience in various areas of their homes, including stairs and closets. The long-lasting battery charge and simple magnetic installation were frequently highlighted as significant advantages. Reviewers also consistently commended the company's excellent customer service, noting prompt replacements for faulty items and a genuine commitment to customer satisfaction. However, some customers experienced issues with product durability, reporting that lights stopped working or had faulty sensors after a short period. A few people also mentioned that the magnetic fixings were not strong enough, causing the lights to fall, and that the battery life was shorter than expected for continuous use.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its functionality, ease of use,... See more

Quality

Reviewers highlight positive aspects of quality, noting that many lights work great, are solid, and have a... See more

User experience

People report positive experiences with user experience, highlighting the ease of application, charging, and... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and planning to... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love them, we first tried them out in daytime and not even a flicker of light, so stupidly we thought they were not working. Luckily we left them in position went to bed that night and we were ama... See more

Rated 5 out of 5 stars

I have been VERY carefully negotiating my steep stairs at night now for some time ( old man, old bladder ) and when I saw an advert for these motion lights I thought them worth a try. Glad I did… they... See more

Company replied

Rated 5 out of 5 stars

Great little gadget, does exactly as described and super easy to set up. Would like to celebrate also their fantastic customer service which is so hard to find these days. Mine arrived damaged, a repl... See more

Rated 5 out of 5 stars

My husband has Alzheimers and struggles at night to remember to turn on lights. Since getting the motion activated sensa lights he now has an illuminated pathway which enables him to get around safely... See more


Company details

  1. Lighting Store

About Popular Lighting

Written by the company

Popular Lighting – From Sweden, With Light

We’re a small team based in Sweden with a simple mission: to make everyday life easier, safer, and cozier through smart and simple lighting. When we started Popular Lighting, we wanted to create products that anyone could use — no tools, no wires, and no complicated instructions. Just lighting that works when you need it most.

Our most loved product is the Sensa Motion Light, trusted by tens of thousands of families worldwide. Customers use them on staircases, in closets, hallways, bedrooms, garages, and even outdoors — anywhere a little extra light makes a big difference. With Sensa, you don’t need to think about switches or batteries all the time. You simply place the light where you want it, and it turns on when it senses movement.

But for us, it’s not just about the lights. It’s about the people. As a small team, we’re proud to offer personal customer service, fast shipping, and a shopping experience you can trust. We read every review and listen to feedback, because each happy customer means the world to us.

Thank you for supporting our journey and letting us brighten your home, one light at a time.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love these lights

Love these lights, very useful in the low light of winter evenings in providing hands free safety lighting on the stairs and kitchen. Easy to use and charge. Excellent customer service too.

October 7, 2025
Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery. Love these lights. We have them on the upstairs landing. Work really well if you have to get up during the night.
Highly recommend.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

How do I obtain a refund

I would love to be able to review the product, but it appears to be stuck in transit. How do I get my money back?

September 29, 2025
Unprompted review
Popular Lighting logo

Reply from Popular Lighting

We are very sorry to hear your order seems to be stuck in transit. That's a frustrating experience, and we want to sort this out for you immediately.

Could you please email our support team at info@popular.lighting with your order number and the name you used for the purchase?

Once we have your details, we will track down your package or process a full refund for you right away. Thank you for your patience.

Rated 5 out of 5 stars

Excellent little lights very useful and…

Excellent little lights very useful they last for a long time I’ve charged once from new and I haven’t had to charge again since and it’s now October and they are used in my integral garage 2 or 3 times daily. Very good price and delivered quickly.

August 4, 2025
Rated 5 out of 5 stars

Absolutely wonderful sensor lights

We are very happy with these lights, as they are beautifully sensitive in the dark, and yet are clever enough to know when it is daylight. We no longer have to put the light on to come down the stairs, or to go to the toilet during the night. Great product thanks.

September 3, 2025
Rated 4 out of 5 stars

Issue resolved - totally satisfied

I recently had an issue with 3 lights I purchased. These lights did not operate as effective as I expected. I was very disappointed and started to lose confidence in my purchase.After making contact with the company to explain my concerns, the CEO immediately contacted me and showed a strong desire to rectify the problem. The lights were replaced within days, no questions asked and are working well. I am very happy with the lights that were replaced. I was very impressed with the follow up that was made and the consideration that was given to me. I have a renewed confidence that Popular Lighting are committed to ensuring their customers are happy and their products are of high quality. A very satisfied customer now.

September 29, 2025
Unprompted review
Popular Lighting logo

Reply from Popular Lighting

Thank you so much for taking the time to update your review. We sincerely appreciate your patience and for giving us the opportunity to make things right.

Our goal is to ensure every customer is happy with their purchase, and we're delighted to hear that your new lights are working well and that we were able to restore your confidence in our company.

Thank you again for your valuable feedback. We're here if you ever need anything in the future.

Best regards,
The Team at Popular Lighting

Rated 1 out of 5 stars

After 9 Months Still No Lights.

On the 11th January this year I ordered 3 lights for$78 and 2lights free.
The order number was 35882.
I am still waiting for this order to be filled.
Probably NO Stars would be more appropriate .

September 27, 2025
Unprompted review
Popular Lighting logo

Reply from Popular Lighting

We were mortified to read your review and learn that your order from January was never fulfilled. Please accept our sincerest and most unreserved apology. There is no excuse for an oversight of this magnitude, and we are deeply sorry for the frustration and disappointment we have caused.

We want to be very clear: we have already issued you a 100% full refund.

We are now conducting an internal review to understand how your order was missed so we can ensure this never happens again.

We know a refund alone isn't enough. We would be grateful for the chance to restore your faith in our company. Please email us at info@popular.lighting referencing your review, and we will not only confirm your refund but also arrange to send you the original item you ordered, free of charge, as a heartfelt apology.

Rated 1 out of 5 stars

Not fit for purpose - dim and quickly need recharging

This is an addition to my original two star review. I’m now down at one star (you can’t give none) because the lights really are not fit for purpose.

We installed three under unit lights in the kitchen. They come on ok but are dim and then stop very quickly unless you are continually moving. Worse, they run out of charge *every one to two days* (unless there is nobody ever in the kitchen). This just makes them pretty useless.

I really do not recommend.

September 24, 2025
Unprompted review
Popular Lighting logo

Reply from Popular Lighting

Sorry to hear you’re not happy with the lights. They are designed as motion-activated night lights, so they stay on when detecting movement, and then switch off after 20 seconds of no movement to save power. In Auto mode, a full charge should last weeks, so if yours are only lasting a day or two, please reach out to us at info@popular.lighting
so we can replace them or arrange a refund.

Rated 5 out of 5 stars

The lights are amazing

The lights are amazing, I love them, they make life so much easier, rather than fumbling around for a light switch. I have bought 18 of them so far and so have my friends because they loved mine. I would highly recommend them

September 16, 2025
Unprompted review
Popular Lighting logo

Reply from Popular Lighting

Wow—thank you so much! We’re thrilled it made such a difference for you, and we really appreciate you sharing the love with friends too!

Rated 5 out of 5 stars

Is exactly what isadvertised.

Is exactly what isadvertised.
Works effectively and efficiently.
Good price too.
Highly recommended.

September 16, 2025
Unprompted review
Popular Lighting logo

Reply from Popular Lighting

Thank you so much! 🙌 We’re really glad it delivered exactly as expected, appreciate the recommendation!

Rated 5 out of 5 stars

Works like a charm

Easy to install. 3 for 2 offer excellent. Placed 2 in my under kitchen cabinets and it lights up when you open the door. Also used another as night light for the toilet. Fantastic product, highly recommended.

August 29, 2025
Unprompted review
Popular Lighting logo

Reply from Popular Lighting

Thank you for your kind words! We’re so pleased the lights are working so well in your kitchen and as a night light.

Rated 5 out of 5 stars

Sensor lights are brilliant

The ordering is easy to do. Service and delivery is good. Have brought a second lot of sensor lights for my son. Very good price. Recommended to all.

August 7, 2025
Popular Lighting logo

Reply from Popular Lighting

Thank you for your kind words! We’re glad ordering was easy, delivery smooth, and that you even got a second set for your son.

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