Porsche Newcastle Reviews 130

We visited Newcastle Porsche this week and after being ignored in both BMW and Mercedes we thought this would be the same even though we are looking to buy a small SUV. We spoke to a great salesman called Chris Parker who took the time to talk to us and find out what we need and what we would be happy to spend and even got us a nice hot chocolate! We are still in the early stages of looking but recommend this dealership and Chris to anyone looking to buy a Porsche.

I’ve just bought my very first Porsche (electric) from Porsche Silverlink Newcastle. Chris Parker was the salesman and made the entire experience amazing. He was very knowledgeable and patient with my questions. I’m delighted with my brand new car. He even arranged for my private plate to be transferred. I was very impressed with him and the team who were also very helpful and friendly.

An amazing team who go above and beyond! Absolutely thrilled with my new car. Special thanks to Paul for constantly keeping me in the loop and updating me throughout and a genuinely lovely person - nothing felt salesy and he really took the time to explain everything to make sure I was happy. Will definitely purchase my next car from there!

I can only congratulate Porsche on their choice of salesperson Paul Wilson at Newcastle Porsche. He was everything you would want him to be. Polite, smart, knowledgeable and accomplished in every aspect of his job. He truly enhanced our amazing experience in purchasing our Porsche. The presentation and handover was without doubt the best experience we have ever had and my husband likes his premium cars so he has many varied experiences. Thank you Paul you were the icing on the cake with your five star customer care.

After going into a few dealerships and being ignored we came into the Porsche Dealership and were pleasantly suprised by the treatment from Chris Parker , he was helpful , listened to what we needed and even though we have a low budget spent time with us and tried his best to help and even got us a Hot Chocolate , Very Impressed at how we were looked after , we will be back when we can afford more

I found a used car at this dealership and enquired about it on the Wednesday. On the Thursday we drove from Cheshire to see the car which had been fully valeted prior to our arrival. We took the car for a test drive, decided to purchase it and because it was within 3 months of it’s service date the vehicle was serviced by Porsche that afternoon so that we could drive it away the same day. We were brilliantly looked after by Chris and his colleagues, all of whom went above and beyond so that I could drive the car away in a matter of hours.

Placed my order in November 21. A 2 year wait due to pandemic, war and component shortages.
Patience payed off with an amazing car delivered with support along the way with configuration challenges. Great handover with Chris and even help getting it safely delivered with a secure transporter due to the winter weather.

Just got back from a drive in my 911 I bought from here a while back. Still puts a smile on my face and never any issues when contacting for service. Would be happy to buy again.

To be honest I would never deal with this group. They offered me 12k less as a PX than other Porsche Main Dealers...total insult. Someone is in the wrong job
Only giving 2 Stars purely as a result of pleasant salesman.
Whatever they say to this review just don’t believe it !!! I gave them a long email as to their failings and their return was “I got burned before”. As I said wrong job.

I recently purchased a car from your dealership.
I felt I had to drop you a line to say how efficient and helpful your salesman, Jaimine Mistry, was.
The process was not simple and myself being abroad complicated matters. I have bought many cars over the years but must congratulate Jaimine on his professionalism, enthusiasm, organisation and his desire to assist in secondary tasks which make the fulfilment of the purchase smoother and extra special.
I would have no hesitation in recommending your dealership and especially Jaimine.
In today’s world, it is hard to get caring and thoughtful staff and when fortunate to have such people, one needs to keep hold of them !

Recently purchased our first Porsche at Porsche Newcastle. The customer service was amazing, the car is perfect and we couldn't be happier! James went above and beyond from the second we walked in to the showroom and this A* customer service carried on throughout the whole process even after purchasing the car and agreeing to perosnally deliver our private plates to my home address. Overall a very happy customer and I'm sure we'll be back!

Called in this morning with what I thought was a simple servicing question.

On entering the dealership I was immediately asked what my visit related to and with a “I’ll get someone to attend to you”, was offered a seat. So far, so good.

After quite a while someone did return to ask what I required and I again explained my request. They couldn’t help but did say they would find someone to attend to me.

I waited, and waited, had a look at the shiny new cars, inspected the extensive range of accessories and eventually someone approached and asked “what can I help you with? They couldn’t help, but promised to find someone to attend to me.

I waited another ten minutes or so, being ignored by staff who were having a chat amongst themselves, or walking around carrying clipboards. Then I left.

Typical main dealer experience, beautifully presented, impressive facilities, but underneath, no real use.

Great experience learning and selecting our first big family Porsche! This is the second time we’ve been into the dealership as we couldn’t decide on Porsche or a RR. Have decided to place an order based on the quality of the car (obviously 😂) but also because of the professionalism and care of the staff. Even when we were more swayed to another manufacturer, they were humble, customer focused and really wanted to make sure we got something right for us… and it has definitely paid off as we are ordering from them. Thanks to all the sales and reception team at Newcastle.

I recently purchased my dream car from Porsche and in terms of my expectations from my sales exec , Chris Parker , these were way over. Chris was incredibly patient , very knowledgable and he took the time and effort to talk to me , even outside of working hours, and I felt very special and valued as a Porsche customer. Anyone buying a car from Porsche at Newcastle - speak to Chris Parker !

Cant thank Chris Parker, Ben Dale & Nik Boddy highly enough throughout my experience of buying a Taycan. Extremely professional! Highly recommend!

Went in to look at a couple of cars . Got blanked by the salesman outside . Went inside to find someone walked in waited and waited no one about just walked out with speaking to one person. I have looked through previous reviews and they only respond to positive news . So they are clearly not interested in other views

Recently picked up my Brand New Macan GTS, sadly it had a slight build fault, after contacting Michael Julian at the centre my car was booked in to go to the body shop a replacement car was waiting for me. My car was repaired to a high standard.
Michael was very professional in his approach to the issue I had with my Macan & I have to say he took control & sorted everything for me.
Amazing customer care from Michael as always.
Thank you very much Michael.

I have just bought my first Porsche yesterday. From Porsche centre Newcastle. (April 2023)
It’s been dream for a while to own a Porsche. I can’t believe the excellent customer service I received from Chris Parker, he has been so friendly from my first initial telephone enquiry in buying my Porsche Cayman, guiding me through the process, and offering me further appointments to see how I’m getting on with my car.
Everything I’ve received was to a high standard of service. So thanks to Chris.
I’d also like to extend my thanks to their friendliness and to Georgia on reception on her friendliness to my mother who also popped into the showroom to see my car.
I can definitely see me being a Porsche customer for a very long time.

Do not buy from this dealer. They are Porsche authorised but NOT actual Porsche. Contacted the finance and they can’t help as they are not Porsche, they are a franchise. They will lie to you. Sold me a car with many issues and not resolved it. FRASER WATSON (the salesman) begged me for a review once delivered and then disappeared on me. HE IS A CON ARTIST. I have been promised a call back from manager and that has never happened either. KEEP AWAY FROM
THESE AT ALL COSTS.