Porta Delivery Reviews 

966
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency, timely updates, and careful handling of items. Many commend the staff for being helpful, polite, and professional, often going above and beyond to ensure a smooth process. The pricing is frequently noted as fair and competitive, offering great value for money compared to other services. The user experience is generally positive, with many appreciating the ease of booking and clear communication throughout the delivery process. However, some customers also noted issues with communication regarding pickup and delivery times, and a few reported significant damage to their items during transit due to unprofessional handling. There were also instances where the movers appeared unprepared or lacked the necessary skills for handling specific equipment, leading to refusal of service.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the ease of the experience and the... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and easy to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting fair, reasonable, and competitive... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its simplicity and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more

Rated 5 out of 5 stars

There are many terrible delivery company’s out there who do not give a damn about anything but profit. Porta are something a bit different and refreshingly good. For a price on par or better than... See more

Company replied


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

966 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(966)

624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

The booking system was really easy to follow and the communication after booking was very clear.
The guys who came to move my very heavy item were very professional and polite. They did an excellent job and I was very happy with how it all went.
Would definitely recommend this company.

June 1, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Alison, heavy items need the right team so it's great to hear the guys did an excellent job.

Rated 5 out of 5 stars

Amazing

Amazing, did the job well.

May 23, 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks Sunny, glad it all went well.

Rated 5 out of 5 stars

Seamless transaction.

Seamless transaction.
Good communication
Competitive prices
Goods arrived in perfect condition
Many thanks

May 31, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Susan, glad everything arrived in perfect condition. See you next time.

Rated 3 out of 5 stars

Outstanding Delivery Person!

The gentleman who delivered our lost suitcase was absolutely wonderful; courteous, communicative, timely, generous and a very, very pleasant man. For the rest of the team, I always had to ask status rather than automatically get updates from them.

May 25, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks for the review Johnnie, I'm glad we were able to reunite you with your luggage!

Rated 5 out of 5 stars

Great prices

Great prices
Large network
Great, fuss free friendly service from Tayloys Courier

May 17, 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks, Shalesh. Glad to hear it all went smoothly

Porta

Rated 5 out of 5 stars

These guys are just superb !

These guys are just superb. Always competitive on price, regular delivery updates and the delivery drivers are always very customer focused too. Couldn't recommend them highly enough

May 26, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks, Tim. Kind words, we hope to help you again soon

Porta Delivery

Rated 5 out of 5 stars

Great service from Rob at Porta.

Great service from Rob at Porta.

Simple and easy to use service. Clear pricing that didn't mysteriously change up part way through the booking. Driver arrived on time at both ends of the delivery.

Recommended.

May 23, 2026
Rated 5 out of 5 stars

Highly recommended

Really fast and efficient service! Polite and helpful and kept informed every step of the process. Items were collected exactly as planned and delivered safely.

Would highly recommend - which is unusual for a delivery service!!! If only I could select them for all my deliveries!!!

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Communication with Paul from Porta…

Communication with Paul from Porta exceptional

Delivery guys Paul and Colin exceptional

First delivery guy cancelled 24 hours before which was not great but Porta found a fantastic delivery pair in time , which we were very satisfied with

Would recommend

May 23, 2026
Unprompted review
Rated 2 out of 5 stars

I had a guitar collected and delivered…

I had a guitar collected and delivered about 120 miles, it cost me over £130, which is several times more than a standard courier charges, and the driver didn't even bring the guitar until almost 1 am, ten hours later than the estimated delivery time.

May 3, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thank you for your review.

A delivery arriving at 1am with a ten hour overrun is not acceptable and we are sorry your experience fell so far short of what was promised. Sunday collections do carry a premium which we feel is fair, but your courier unfortunately had an exceptional day of delays which had a significant knock-on effect, and we understand your frustration.

We would like to make this right and we haven't heard from you about this before. Please get in touch at info@portadelivery.co.uk and we will look at what we can offer you.

Porta Delivery

Rated 5 out of 5 stars

Porta comes through in the nick of time

The company worked really hard to get a driver at short notice after the original driver and back up both fell through a couple of hours before scheduled pickup. Eventual driver was great and the pick up and delivery went as planned. Would recommend this service and use again if needed.

May 19, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Andrew! Indeed things can happen on the day and I'm glad we were able to sort, hope to help you again in future

Porta

Rated 5 out of 5 stars

Great communication and service

Great communication from start to finish. Booking was very easy online. Same day delivery from North London to Kent, with no problems at all and regular updates from the courier. Would definitely use again. Excellent service.

May 18, 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks, Lisa, lovely review!

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