Porta Delivery Reviews 

966
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency, timely updates, and careful handling of items. Many commend the staff for being helpful, polite, and professional, often going above and beyond to ensure a smooth process. The pricing is frequently noted as fair and competitive, offering great value for money compared to other services. The user experience is generally positive, with many appreciating the ease of booking and clear communication throughout the delivery process. However, some customers also noted issues with communication regarding pickup and delivery times, and a few reported significant damage to their items during transit due to unprofessional handling. There were also instances where the movers appeared unprepared or lacked the necessary skills for handling specific equipment, leading to refusal of service.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the ease of the experience and the... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and easy to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting fair, reasonable, and competitive... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its simplicity and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more

Rated 5 out of 5 stars

There are many terrible delivery company’s out there who do not give a damn about anything but profit. Porta are something a bit different and refreshingly good. For a price on par or better than... See more

Company replied


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

966 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(966)

624 reviews in the last 12 months

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Rated 2 out of 5 stars

The company did not communicate

The company did not communicate the pickup day or time with either of us each end. I happened to phone up 9am Monday 11th because we hadnt heard anything. The man said that the collection team were only 1.5hrs away from the lady who I had bought wheelchair off! She had to cancel her hair appointment which was non-refundable costing her £125. This was really not on at all. She should be reimbursed. I plan to complain further about this.

May 11, 2026
Porta Delivery logo

Reply from Porta Delivery

Thanks for the feedback and I'm really sorry the collection communication fell short here. Clearly 1.5h wasn't enough notice on this occasion and we'll make sure to feedback to the courier on this point specifically.

Rated 5 out of 5 stars

highly recommended from me =)

Bought a bike on eBay which was miles away from home, it turned out to be easier to get these guys to collect and deliver the same day. collected on time, and got an SMS to let me know all was good.

Great Service.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Finally someone who actually cares…

Finally someone who actually cares about providing a service.
Ed Was Fantastic, we were kept in the picture from start to finish, we can't thank Ed enough.
We were let down by DHL, and porta stepped in and saved the day.
would definitely use Porta delivery again.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

I managed to get Shehzad at very short…

I managed to get Shehzad at very short notice having been totally let down by Anyvan who did not tell me that they had no driver. He was prompt and communication was excellent. Helped with unloading too. Price was amazing given the short notice.

May 16, 2026
Rated 4 out of 5 stars

Speedy and efficient delivery.

Speedy and efficient delivery.
I would have given 5 stars if the delivery tracking was a bit more efficient. However package was still traceable by contacting the delivery driver.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

This was a prompt service

This was a prompt service. The driver was courteous, arranged pick up and delivery times in a timely manner and also kept us informed of any changes to the route. Overall excellent experience. Would definitely use this service again and highly recommend it,

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was quick

Everything was quick, smooth and nice. Qick response to my request, good price for that delivery and good comunication as well. The company did what they said.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from easy booking…

Exceptional service from easy booking to collection and delivery - the drivers kept me informed of their progress from start to finish - absolutely 100% the best collection service I have ever used and it was very competitive for a 2 man service - highly recommend these people

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Delivery Service

The website was so easy to navigate when booking the return of an unused bath tub. This was the largest item I have had to arrange a return and pay for myself.

My allocated moving partner collected the item on the agreed date/time and confirmation of the delivery was sent on the same day with a photograph. My refund has been processed from the online retailer the bath was being returned to.

I would have no hesitation using Porta Delivery again and would highly recommend them.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Five star service - would definitely use again

Fantastic experience using Porta. I received live updates on whatsapp for the collection and delivery. I bought an item on Facebook marketplace and the app even had the option to pay card and the couriers to pay the cash on collection (which I did not need to use but is a fantastic idea). In terms of timing, they were comfortably within the scheduled window, and delivered the item to me far ahead of the agreed schedule.

I will definitely be using them again.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely A1 service

I booked these guys to collect a van towbar from Southampton and bring it to me near Bristol. I wanted to keep the cost down, so gave them a 2 week window - they collected the next morning, then delivered it to me a couple of days later when they were heading in this direction. Fully insured service cost me £75 which, considering it was 30kg of awkward shaped load, I thought was very fair.
The courier was extremely polite, friendly, kept me up to date with progress so I knew exactly what time to expect him - he wasn't even phased by being stuck behind the binmen on our narrow road for 10 mins before he could get to my house.
If I'd paid twice the price I genuinely don't think I could have had a better service. I've saved the Porta app in my phone as my new go-to for awkward size and larger item deliveries.

May 8, 2026
Unprompted review

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