Porta Delivery Reviews 

966
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency, timely updates, and careful handling of items. Many commend the staff for being helpful, polite, and professional, often going above and beyond to ensure a smooth process. The pricing is frequently noted as fair and competitive, offering great value for money compared to other services. The user experience is generally positive, with many appreciating the ease of booking and clear communication throughout the delivery process. However, some customers also noted issues with communication regarding pickup and delivery times, and a few reported significant damage to their items during transit due to unprofessional handling. There were also instances where the movers appeared unprepared or lacked the necessary skills for handling specific equipment, leading to refusal of service.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting the ease of the experience and the... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and easy to... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting fair, reasonable, and competitive... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting its simplicity and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.. Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery. Was informed goods ha... See more

Rated 5 out of 5 stars

There are many terrible delivery company’s out there who do not give a damn about anything but profit. Porta are something a bit different and refreshingly good. For a price on par or better than... See more

Company replied


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

966 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(966)

624 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Had a small early glitch in communication but recovered by the contractor Thijs who subsequently was excellent .And the umbrella aggregator Porta was fine and paymeny process smooth .Price was decent .Would recommend

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service, price and delivery

I was really happy with both the customer and delivery service provided. I chose Porta because they offered an affordably middle-of-the-road quote, and I paid for the insurance and text upgrade which is well worth it. I needed a heavy (200kg+) item nationally delivered, which had presented difficulties with other delivery services, but no issue for Porta.
When I was originally offered a delivery driver that didn’t quite meet the specification I had in mind (no tail-lift), I Whatsapped Porta and they immediately rematched me with a driver that did (tail-lift!)
The communication from the driver was really clear throughout, and my item was well cared for in transit. It arrived exactly as expected. The driver also helped move my item into the house carefully and considerately.
I should also add that I was a last minute booking - I managed to get an item collected within about 48hrs for no additional charge which is basically unheard of!
Five stars.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I requested a 3 day slot for delivery…

I requested a 3 day slot for delivery to keep costs down. The item was picked up the next day Ed “the best courier ever”. Not only he texted the vendor apologising for not contacting the same day. He informed him
re the time slot. Ed also informed me about his ETA and was extremely courteous. We certainly more people like Ed. Anyvan had quoted £110 for a delayed service Porta Delivery did it for £70 within 24 hours. I am
not going anywhere else. 🙂🙂

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

The courier was fantastic

The courier was fantastic. Really nice chap. Very helpful. Communicated brilliantly with updates on ETAs. Couldn't ask for more. Many thanks!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to manage & careful on sofa installation

Easy to manage (the pick-up was remote from me, but asked them to give me a call/message on arrival to confirm that the sofa bed is there and looks like in the picture, after which I could send the money over). Everything went according to expectations and the guys were very careful to get the sofa in the 1st floor room without damaging anything.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Cambridgeshire to Kent

I had an item to be collected from Cambridgeshire and taken to Kent.

I asked for two men and a can and that is what I got.

Two very helpful and polite men carried the item onto the van for me and delivered it three days later exactly as I requested.

Excellent service.

Thank you.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I can not be more happy, Excellent service

I can not be more happy, I was skeptical on start when I paid as I did not hear about them, as much as the cheater anyhoovan company, they were fabulous. Great experience, my move was big, from Suffolk to York and I had a great experience with porta, I had so many items, and not only the quote was much lesser than cheater anyhoovan, the delivery guys were exceptional. My delivery guy, Mahidur, made the move so effortless and they were so nice. I would recommend them to anyone who is moving and needs such service.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Simple

It was simple, effective, very happy with end result.

April 27, 2026
Unprompted review

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