Portafina Reviews 

Wish I had seen these reviews before I ever got involved with this dreadful company.

I have struggled for years with this most unprofessional of companies. I have just learned that the FCFS has upheld my claim against this outfit, with legal assistance. I have obtained some compensation. I have not received all of the fund.
They lost ALL of the money invested in my future pension.
The compensation I receive will be short £44k (approx.) of what I had invested, and counted on for retirement. Then of course there are the legal fees to be subtracted, from the award.
I hope they get what they deserve! I hope the FCFS, can bring a claim against the directors.
Search on Google for Portafina Liquidation!

been in contact with this company for about a year now with regards to releasing money from my pension . after giving the advisor all the details they requested , i was told i would have paperwork in 2 weeks , that was on the 4th of july i phoned a couple of times in august and again this month and not one of them had a clue about anything . using them was a mistake.
i got a call the next day from a very apologetic man , sorry forgot your name , i was assured things would move speedily along now .
a change of review because of this nice chap , thank you . 5 stars for you .

This company and its co conspiracies are the Biggest joke in the this industry customer service-10 I will send you a email that never arrived you phone them and they have closed the phone lines because of staff shortages what a load of rubbish when you get to speak to someone they haven’t got a clue poor customer service all round find a better company is my advice not a professional service to the consumer no morals no professional accountability

I must put to pen the travesty I have endured, the reprehensible actions of a company by the name of Portofina, a pension handler with scant regard for the very people it purports to serve.

As the saying goes, hindsight is 20/20. How I wish the World Wide Web had been a part of our daily lives when I was entrusting my hard-earned savings to this nefarious firm. Oh, how I wish Trustpilot existed, shining a beacon of truth on their web of deception!

Make no mistake, Portofina is a wolf in sheep's clothing. They'll utilize every trick, every loophole, every smokescreen at their disposal to avoid paying out the pensions people have sweated blood and tears for over the course of their working lives. It's an act of blatant thievery, a callous theft of trust, and an assault on the dreams of countless working individuals.

And so, I am making a solemn vow here. Every day that passes will see a new review, a new exposure of Portofina's abhorrent practices. I will write to as many review sites as possible, on as many platforms as I can access. I will ensure their true face is laid bare for all to see.

Moreover, I have initiated a conversation with the Pension Regulator, a steadfast ally in my fight against Portofina's egregious actions. This company, so badly managed, so bereft of ethics, needs to be held accountable for their actions. I hope this course of action will force them to reconsider their detestable practices.

If there's one piece of advice I could give to anyone considering entrusting their hard-earned money to Portofina: Don't. Just don't. There are more trustworthy, more ethical companies out there. Do not make the same mistake I did.

Portofina, know this: Your actions have consequences. The fight is far from over. I hope this pushes you to reassess your actions, and treat your customers, who have worked tirelessly for their pensions, with the respect they deserve.

#PortofinaAccountabilityNow

Update: I do wish that Potafina answered their telephone as quickly as the respond to Trust Pilot reviews. Even though you are regularly assured that your call is important to them the service would be vastly improved if they employed somebody to answer the phone. I have emailed them with this review and will keep Trust pilot updated with any progress.
Another update: At 16:10 I received this email...
Thank you for getting in touch.

We have received your email, and one of our pension experts will get back to you as soon as possible. We check this inbox regularly and aim to reply within 2 to 3 working days.

Best wishes,

The Portafina Team.

Make of this what you will. More true correspondence as it happens. Ta

Mypension transfer deadline was missed , I launched an internal complaint and the findings were totally biased towards them effectively blaming me .They missed out any information concerning themselves and conflicting dates as I have a separate timeline of events given by them and they don't correspond.They also failed to mention the time wasted getting a bank statement from me for contingency payment use !This process was banned by the fca in 2020 except under very specific circumstances.

Dreadful sevice.
Told me nothing I didn't already know and were more interested in their fees than the extra benefits they could produce for me.
Then block me from their Facebook posts.
Enough said, un-trustworthy

I keep getting unsolicited letters from this outfit about releasing money from my pension at age 55. As I don't have a private pension and have been getting my pension since 2017 aged 52 I don't know why they bother. Makes you wonder where they get their information from? The letter states they have 5 star reviews too, clearly not the case.

I despise direct and miss leading marketing. I work in pensions and this direct approach offering all the upsides but NONE of the downsides is a disgrace

I do not want or need their services. I keep receiving unsolicited junk from this company.

Unsolicited mail. No thank you.

The only thing that needs improving is consistency in the Customer Service Representative, you get different information each time you call. Plus you told different information and timescales my case has taken 4 months and told I might have to wait another 10 days before my tax free lump sum will be paid but was told it would only take two days.

Terrible company misleading advice don’t do as requested over speaking you looking at contacting fca on advice and subsequent treatment by operators no call backs
Knowing what I know now about this company I would rather put my money under my bed
2nd rate going to the bookies would be a better option
Look elsewhere

Wish I could leave no stars. Despite me telling them on several occasions I do not want or need their services I keep receiving unsolicited junk from this company. They have ignored my request to delete my information and ICO have been no help at all.
As mentioned below, I also received an e-mail saying my review had been questioned. Having proved I am still receiving letters and also receiving a comment on another site from the company confirming that my request has been actioned, I am now awaiting my verifed review tick.

Following months and months of poor service hours of calls and by their own admission misleading information and paperwork. This shambolic disorganise company have finally owned up to not being able to to transfer my pension as promised. Disgusting service no integrity STAY CLEAR this operation stinks to high heaven

I got in touch with them last year as I was turning 55, First lot of paperwork went through no bother. Then to progress they wanted copies of my bank statements showing all my incomings and out goings. When I drew my other pension through Legal and General i was asked for none of this, That was when I stopped replying to their requests. There's no way I was going to hand over banking details like that.

I have never had a good experience with this company. I transferred a pension of around £125,000 into their 'care'. That cost me £7500. Ever since, trying to manage my funds has been a nightmare.
I quite understand they have to take care of you, but the laborious process of taking money out can take months.
It seemingly now takes two to three months before you can arrange a telephone appointment and then you wait at least another month before you get a response.
So, basically, six months to do anything. The stock market, bond market and all other investment change by the minute, so how can you plan six months in advance unless you have an amazing crystal ball?
I have complained to them many times, but they have my £7500 and don't really care.
I have a friend with another company who can get things sorted in ten days!
Avoid this company, please, you will be overcharged, short-changed and regret ever even thinking about dealing with them.
They are abysmal.

I have emailed portafina regarding my pension with them but they never reply to my emails they are only interested in new customer once they have got your pension pot they don't care about you

absolutely sick of these people sending letter after letter. ive asked nicely, ive told them firm but nicely. the next step is to be downright rude.

I don't trust a company that writes to me unsolicited with a proposition focused on releasing money from my pension at the earliest possible opportunity. This is only one of four main options and is almost certainly the easiest one for them to process. In fact it's so easy to do you can call your pension provider directly and they will do it for free.
Edit (16/02/2023): Shortly after the reply below I received an e-mail from Trustpilot asking for proof because Portafina had challenged whether this was a genuine interaction with the company. I was happy to provide the proof and can't help but wonder whether the challenge was made as an attempt to hide a low score review.