I recently purchased a tent from this company. The tent itself has several issues, and when I reached out for help, I was met with silence. Despite their claim to "aim to reply in 24 hours," I have ye... See more
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The Jersey inflatable camping lounger I received is being returned as unfit for purpose. I inflated the lounger as instructed only for it to fully deflate 45 mins later. For the last 30mins of use it... See more
Company replied
They sent a £54 table that got damaged in transit..so they replaced it with another that got damaged in transit...I then gave up..they need another carrier.. Emails to portal outdoor didn’t get throu... See more
Company replied
Very quick delivery with no problems. The Ava camping bed is very well made and really comfortable. I bought it as a sun lounger because it is much higher from the ground (about 40cm) than a typical s... See more
Company replied
Company details
Information provided by various external sources
Portal Outdoor® design and manufacture a leading range of camping, festival and outdoor products. From furniture to tents, air beds to sleeping bags, all of our products are selected and developed by product experts in a modern and innovative way.
Contact info
Unit 20 Radar Way, BH23 4FL, Christchurch, United Kingdom
- +44(0)1425 204446
- info@portal-outdoor.com
- portal-outdoor.com
Great lightweight chair and footrest
Great lightweight chair and footrest. But it’s much bigger than it looks! So my husband’s bagged it.
May 17, 2020
Unprompted review
Reply from Portal Outdoor
Hi Jan, thanks for the 5-star review!
Superior QUALITY + COMFORT
The BALBAO CHAIR is extremely comfortable and it allows you to sit in many different positions and always have your back supported. You can sit for hours on end without feeling any discomfort that garden chairs often give you - and the lovely padded material means the chair doesn't feel that any moisture is getting trapped. It was slightly wider than I had realised so best to check the footprint size incase, like me, you are putting it in a smallish space. Because it looks high quality with a beautiful pattern - as well as being every bit as comfortable as my sofa - I am also using it in the house !
May 11, 2020
Unprompted review
Reply from Portal Outdoor
Hi Gillian, thanks for the positive feedback on the Balbao Chair. We really appriciated it.
Very good quality
Very good quality, well made and comfortable, yet fold away nice and compact
May 10, 2020
Unprompted review
Reply from Portal Outdoor
Hi Anthony, thanks for the positive review and 5-star review!
They prosece my order fast and they…
They prosece my order fast and they gave me all the information I need to keep track on it.
I hope the products are equivalent to the customer care!
May 4, 2020
Unprompted review
Reply from Portal Outdoor
Hi, thanks for the positive review, thanks again.
Very fast efficient service
Very fast efficient service, great products
April 29, 2020
Unprompted review
Reply from Portal Outdoor
Hi Ann, thanks for the positive review.
Reply from Portal Outdoor
Hi Robert, thanks for the positive review. much appreciated.
Great product
Great product, exactly as described very well made. Looking forward to giving them lots of use. Quick and efficient delivery by DPD.
April 28, 2020
Unprompted review
Reply from Portal Outdoor
Hi Chris, thanks for the 5-star review. much appreciated.
Useless Jersey inflatable camping lounger
The Jersey inflatable camping lounger I received is being returned as unfit for purpose. I inflated the lounger as instructed only for it to fully deflate 45 mins later. For the last 30mins of use it was sagging in the middle rendering it useless. As for the sales process, the website worked well and delivery was prompt given the current Covid-19 situation.
April 11, 2020
Unprompted review
Reply from Portal Outdoor
Hi thanks for the feedback. I'm glad you had a positive experience online and delivery was prompt. Did we manage to get in contact and offer you a replacement? Thanks again.
Zeta 3 tent
Zeta 3 tent, lightweight and good quality.
Easy to erect and pack down afterwards.
Highly recommend.
April 1, 2020
Unprompted review
Reply from Portal Outdoor
Hi thanks for the positive feedback.
Easy transaction delivery was…
Easy transaction delivery was quick..and purchase was perfect
August 6, 2019
Unprompted review
Reply from Portal Outdoor
Hi Sarah, thank you so much for your positive review. Enjoy your chairs! Thanks again.
Brilliant and super fast delivery
Brilliant and super fast delivery. Put tent up in minutes to check all ok before I go camping. Super quick to put and and put away.
June 30, 2019
Unprompted review
Reply from Portal Outdoor
Hi Anita, we aim to be fast and efficient so thanks for the great feedback! Enjoy camping this Summer thanks again.
they need a better carrier
They sent a £54 table that got damaged in transit..so they replaced it with another that got damaged in transit...I then gave up..they need another carrier..
Emails to portal outdoor didn’t get through easily but once I did get through they were polite
May 11, 2019
Unprompted review
Reply from Portal Outdoor
Hi Jo,
At Portal we pride ourselves on the quality of not only our products but also the service we provide. Since your feedback we have improved the packaging on this item to prevent the same damage occurring in future. We appreciate this is to late for your orders but we hope it will give you confidence to order from Portal in the future.
Many thanks
Portal Outdoors
Fast delivery and great communication
April 30, 2019
Unprompted review
Reply from Portal Outdoor
Hi Peter, thanks for the positive feedback! We're happy you had a great experience shopping with us.
A very good tent design and of good…
I bought the portal java 4 tent, and I can assure you, its a very good tent design and of good material. Also I am very pleased with how they kept me updated from the moment I did the order. I would definitly recomend this site and their products.
March 26, 2019
Unprompted review
Reply from Portal Outdoor
Hi Yanes, such a brilliant positive review thanks so much! We aim to have clear communication with customers and thanks for reviewing the tent. Thanks for the site recommendation and enjoy the tent!
At first
At first, I thought it might look too manly, but it’s actually quite fashionable. Matches with black coat or hoodies, good as a school backpack!
October 25, 2018
Unprompted review
Reply from Portal Outdoor
Thank you for your review of one of our backpacks - we're really pleased to hear that you are happy with it!
Enjoy!
Best wishes,
Sam
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