I'm angry because I'm summoned by Thai customs On the packaging is not declared the content nor the value Next time you send a package abroad it is important for customs to know the contents of the... See more
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See what reviewers are saying
Great company, you get what you order, and it arrives reasonably quickly. We alway buy from them
I had some problems finding what I needed and had to contact the support. My question was answer very quickly and I managed to find my mistake and find the correct attribute that I needed. Delivery wa... See more
Very good servic,easy to use web page and good postal service. I received my order today. Muchas gracias.
Company details
Information provided by various external sources
If you are looking for pet care products now enter Portal Mascota, your online store where you can buy products for the care of pets of all kinds
Contact info
Spain
- portalmascota.net
Hasn’t replied to negative reviews
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Very helpful support, quick delivery
I had some problems finding what I needed and had to contact the support. My question was answer very quickly and I managed to find my mistake and find the correct attribute that I needed. Delivery was quick and my order was nicely package to survive the trip to me.
Good quality product at reasonable…
Good quality product at reasonable price, quick delivery thank you
Very efficient and easy to administer to kitty
Easy to add to food and cat doesn’t mind too much. Acts fast as well
Very bad experience
Perfect services!
Fast delivery
Fast delivery, good communication and good products. Will order again! Thank you!
Never received the product and customer…
Never received the product and customer service never replied to my multiple messages asking why it was never received.
Brilliant service easy to order and…
Brilliant service easy to order and easy to pay . Thank you will buy again
Missing items not sent
I ordered 4 boxes of Vetoryl 10,g for my dogs for a total of 179,28 € and only recieved one. I paid via bank transfer. I sent numerous emails to Portalmascota and they never replied. I end up paying 179.28 euros for one box!!! This is scandalous! They have to get back to me and either send me the missing items or a refund. If they don't reply I will contact a lawyer.

Reply from Portalmascota
Money was charged 2022.09.10
Money was charged 2022.09.10, 323.12 EUR. Order was not shipped and money not returned. I ask several times to return the money, nobody replies and no money.

Reply from Portalmascota
I am very happy with Portalmascota
I am very happy with Portalmascota. I was recommended to use them by a neighbour, I will use them again. Thank you.
Brilliant service and price
The goods arrived over half of Europe.
I have not received my order that I…
I have not received my order that I paid for in July
Seamless service and fast delivery
Seamless service and fast delivery. Highly recommended!
Excellent international service
Excellent international service. Thanks to all involved from order through to final delivery.
Misleading posting
Misleading posting! Bought what I thought was a pack of 6 pills, as in the image, what arrived was one single pill in a paper envelope. This means was REALLY expensive when it seemed like a reduced/sales item. Not worth it.
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