Portare Reviews 342

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

Avoid this company at all costs. Don’t be fooled by the lovely items you see online, this company will steal your money then fob you off with excuses such as “ oh sorry we’ll resend your order” or... See more

Rated 5 out of 5 stars

Amazing service! One of the items I had ordered was incorrect & following an email to advise Portare, one of their managers phoned me to apologise, offered to send me the correct item free of charge &... See more

Rated 3 out of 5 stars

I have bought a lot of items from Portare and they are good quality and never been disappointed with them. The only reason I have given a 3 Star is service. I ordered my goods before 2pm on a Thursd... See more

Rated 5 out of 5 stars

Received my parcel very quickly and have to say was pleasantly surprised, the items were not creased and better quality than I thought they would be - so much so I am now on my 6th piece of clothing.... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store

Written by the company

A small, independent online clothing boutique, founded in November 2014 in Leeds, West Yorkshire, to offer chic, simple fashions for women.


Contact info

3.5

Average

TrustScore 3.5 out of 5

342 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 4 out of 5 stars

One item was out of stock

One item was out of stock I don’t know if you are sending it to me when back in stock. I have not had a refund of £22 for it. Please let me know what is happening. I have rang you on two occasions and left a message but had no reply. Look forward to hearing from you soon. Regards Marjorie Blackburn

April 20, 2021
Rated 5 out of 5 stars

Portare is my favourite brand

Portare is my favourite brand. Exceptionally stylish clothes at affordable prices. Wherever I go I get compliments on my Portare clothes. Beautiful styles and great customer service. I highly recommend.

April 10, 2021
Rated 1 out of 5 stars

DON’T PURCHASE FROM THIS COMPANY

Placed order at end of 2020, waited... nothing arrived. Contacted them to complain was informed all orders posted that day had been lost in transit, was offered new date for delivery or refund. Refund selected didn’t arrive in my account. Numerous emails and phone calls later still no refund. Writing this to warn others. Keep your money to spend in the shops when they open.

April 9, 2021
Unprompted review
Rated 3 out of 5 stars

Quick reply to query

No issues overall.
Item delivered later than the advertised website date. That was mainly due to postal interruptions & the delay not being accounted for when the website allocated the receive by date and my query was replied to quickly about the delay.
But as it was not received when intended, unfortunately automatically creates a negative impact for me & why only 3 stars on this occasion.

April 7, 2021
Rated 5 out of 5 stars

Amazing service

Amazing service! One of the items I had ordered was incorrect & following an email to advise Portare, one of their managers phoned me to apologise, offered to send me the correct item free of charge & also to keep the incorrect one! How good is that? On my recommendation, my sister had placed an order as well. Thank you!

April 3, 2021
Rated 5 out of 5 stars

Redemption!

I have to say that having left a terrible review about a twice missing parcel, no responses to emails or phone messages and promises of refunds that never arrived, I gave this business one last go much to the scorn of my husband! They kept sending me marketing emails about the very item that I’d ordered back in November that had gone missing twice and not been refunded. I was on the point of just writing off my money when I emailed them one last time and said really I’d just like the item still. Within 3 days it was with me. And I love it so thank you Portare. I think this business has had a terrible time with supply, staff challenges and stroppy not terribly patient customers over the past 12 months. I also think that sometimes we should all remember that behind every business large and small are people and sometimes people mess up. We should always give them the chance to make it right.

March 26, 2021

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