Avoid this company at all costs. Don’t be fooled by the lovely items you see online, this company will steal your money then fob you off with excuses such as “ oh sorry we’ll resend your order” or... See more
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See what reviewers are saying
Amazing service! One of the items I had ordered was incorrect & following an email to advise Portare, one of their managers phoned me to apologise, offered to send me the correct item free of charge &... See more
I have bought a lot of items from Portare and they are good quality and never been disappointed with them. The only reason I have given a 3 Star is service. I ordered my goods before 2pm on a Thursd... See more
Received my parcel very quickly and have to say was pleasantly surprised, the items were not creased and better quality than I thought they would be - so much so I am now on my 6th piece of clothing.... See more
Company replied
Company details
Written by the company
A small, independent online clothing boutique, founded in November 2014 in Leeds, West Yorkshire, to offer chic, simple fashions for women.
Contact info
McLintock Building, Summer Lane, S70 2NZ, Barnsley, United Kingdom
- 0330 223 2349
- info@portare.co.uk
- portare.co.uk
3.5
Average
342 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing wrong with the items just swamp…
Nothing wrong with the items just swamp me ! It did say one size but as a 5/6 size 12/14 they are massive on me and to long to wear as a tunic as modeled but never mind I'm giving them to a friend as I can't return them I've cut the tickets off !!
November 23, 2020
I haven’t received it yet!’
November 20, 2020
Very happy with the items purchased
Very happy with the items purchased
Good quality and prompt delivery
November 14, 2020
Very easy shopping site to order from.
November 6, 2020
Lovely short sleeved top
Lovely short sleeved top. Very comfortable and judging by my other Portare clothes it should wash very well.
November 3, 2020
Had to chase my order twice
Had to chase my order twice. Order was received after more than a month.
October 29, 2020
Good communication and loved the item
Good communication and loved the item , many thanks ☺️
October 27, 2020
Reply from Portare
Hi Penny thanks for your positive review after what has been such a difficult time. It's very much appreciated.
Ordering was easy and straightforward…
Ordering was easy and straightforward fast delivery the 2 items I purchased are a gift they look great I hope my friend loves them as much as I do
October 25, 2020
Reply from Portare
Hi Susan - thanks so much for your positive feedback. The last few months have been very difficult for us as a small business because of Covid 19 and we really appreciate your custom.
Good service quality goods
October 24, 2020
Reply from Portare
Hi Joan - thanks for your positive feedback. We have experienced a terrible few months due to Covid but are back on our feet now.
Loved it but it was that long since I
Loved it but it was that long since I forgot I’d ordered it, lovely surprise though x
October 24, 2020
Reply from Portare
Hi Lindsay - thanks so much for your 5 star review. We have experienced quite a few problems over the last few months due to all our staff coming down with Covid 19 - this made it very difficult for us as a small business and explains why your order was so late! However we have survived and are back on track. We really value your custom and hope to see you again soon.
Took 4 weeks to get my order despite…
Took 4 weeks to get my order despite money being taken on day of online purchase. Never returned my calls, intermittent email responses, bad communication, wont be buying from portare again despite being a regular customer
October 24, 2020
Reply from Portare
Hi Sharon - so sorry to hear of your poor experience with us. Unfortunately the entire office came down with Covid and the last couple of months have been horrendous for us so, sadly we haven't been able to give our customers the service they deserve. We are only a small business and had family and friends helping out very occasionally whilst staff were isolating at home or were in hospital. We have now caught up with the backlog and would love you to try us again. We know that you are a regular customer and on the 20 October we sent you a voucher for £10 off your next order, along with an email explaining the above following on from your previous emails. Can you please check that you have received this? Thank you
Reply from Portare
Hi Julia - thanks so much for your positive feedback and you can't beat Magic Trousers!! As you say they truly are magical! The last few months have been very difficult for us as due to the entire office coming down with Covid and getting desperately behind, so we really appreciate your custom and look forward to seeing you again soon.
Not a good experience
Not a good experience. It took several weeks and a lot if phone calls to get item i had paid for. It was only when i said i was going to go on social media about it i suddenly received item.
October 17, 2020
Reply from Portare
Hi Diane - apologies for the problems you have experienced. We have had a COVID outbreak in the office which resulted in staff members being hospitalised and we were operating on skeleton staff of family and friends. Unfortunately they did not know their way around our systems which is probably why you received mixed messages and, admittedly this could have been dealt with better on our part. It has taken us weeks to catch up with our orders and can only apologise to you again and thank you for your patience with our small business during these difficult times. We would love to offer you a discount off your next order and will email you a discount code over. Any further questions, please don't hesitate to contact our office.
Offer no Customer service at all
Reasonably nice clothes, but they don't respond when items aren't delivered. I've tried for over a month now to get a decent response from Portare. No replacement and no refund offered. I would recommend potential customers steer clear unless they want to lose their money as Portare will take no responsibility for parcels that go missing and you will not be refunded...
October 7, 2020
Unprompted review
Reply from Portare
Hi Robyn - apologies for the problems you have experienced. We have had a COVID outbreak in the office which resulted in staff members being hospitalised and we were operating on skeleton staff of family and friends. Unfortunately they did not know their way around our systems which is probably why you received mixed messages regarding refunds etc, admittedly this could have been dealt with better on our part. It has taken us weeks to catch up with our orders and can only apologise to you again and thank you for your patience with our small business during these difficult times. We would love to offer you a discount off your next order and will email you a discount code over. Any further questions, please don't hesitate to contact our office.
I love the clothes I have bought from…
I love the clothes I have bought from portage and the fit is brilliant. My only concern is the delivery that’s why I gave 3 stars and not 5. My first order came no problems but my next two orders I had to chase several times and was promised a £20 voucher for my inconvenience that I never received.
September 20, 2020
Unprompted review
Reply from Portare
Hi Diane - apologies for the issues you have had with deliveries. Can you please check your emails as a voucher code was sent for £20 off your next order. It was sent on 30th September at 8.04am. The reason it was late in coming is due to a COVID outbreak in the office. Apologies once again for bearing with us during these difficult times and please don't hesitate to contact us in the office should you have any further questions.
Good quality clothes at a very good…
Good quality clothes at a very good price. Will always order from this site especially in the sales
September 19, 2020
Unprompted review
Reply from Portare
Thanks for your positive review and we look forward to seeing you again soon.
Lovely item and great service
Lovely item and great service. Very pleased. Will buy from them again.
September 19, 2020
Unprompted review
Reply from Portare
Thanks for your positive review and we look forward to seeing you again soon.
Reply from Portare
Thanks for your positive review and we look forward to seeing you again soon.
Great clothing at great prices
Great clothing at great prices, always prompt delivery, would highly recommend
September 13, 2020
Unprompted review
Reply from Portare
Thanks for your positive review and we look forward to seeing you again soon.
Very good service
Very good service. Items arrived here in France quickly. Thank you :)
September 13, 2020
Unprompted review
Reply from Portare
Thanks for your positive review and we look forward to seeing you again soon.
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