PortraitsOnDemand Reviews 

94
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Had a first painting done which was lovely so started the process for another. It was for a very special occasion so I left well over 2 months to get it produced. We got so far in the process but the... See more

Company replied

Rated 5 out of 5 stars

Each step of the process went smoothly with no surprises. Appreciated ability to share my thoughts on the project with the artist up front (which were implemented as requested). Shipped when committe... See more

Rated 5 out of 5 stars

PortraitsOnDemand went above and beyond for my paintings! They were willing to work with me and kept in great communication with me through every step of the process! Their artists are absolutely fabu... See more

Company replied

Rated 5 out of 5 stars

Excellent service throughout. Easy to load the photos to be used. Feedback on the previews was simple and acknowledged quickly. My shipment was to the UAE and arrived in perfect condition. Did everyth... See more

Company replied

Company details

  1. Photo Printing Service
  2. also in
  3. Interior Designer
  4. Paint Store
  5. Painting
  6. Painting Studio

Information provided by various external sources

A truly unique gift idea - 100% hand made in different mediums of your choice: oil, charcoal, pencil, pastel or watercolor.


Contact info

4.0

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(94)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Painful, delayed ordering resulting in no painting

Had a first painting done which was lovely so started the process for another. It was for a very special occasion so I left well over 2 months to get it produced. We got so far in the process but then nothing. As time ticked on and no one was responding, I tried calling the number on the website which went through to a Care Home advice line! Eventually got a response but was told it wouldn’t be ready in time. No apologies, no explanation, no discount for the painful service. Customer service could’ve rectified this but there was nothing.
Such a shame because it could’ve been a great gift but turned out to be a total waste of time and a frustrating nightmare. Must be artist dependant on what experience you get.

November 15, 2024
Unprompted review
PortraitsOnDemand logo

Reply from PortraitsOnDemand

Hello, we are sorry to hear you've had such an unpleasant experience. We’d like to sincerely apologize for any inconvenience and/or lack of communication you’ve experienced during your order with us. Your satisfaction is our highest priority and we are always doing everything in our power to deliver the paintings on time and make sure that all our customers are satisfied with the outcome.
We'd like to settle this matter and turn this into a better experience for you. We'll reach out via email.

Rated 5 out of 5 stars

We got what we wanted

We had several reviews from a portrait that was good to begin with and the revisions where made quick and accurate. My wife loved the painting.

March 12, 2024
Rated 5 out of 5 stars

Each step of the process went smoothly

Each step of the process went smoothly with no surprises. Appreciated ability to share my thoughts on the project with the artist up front (which were implemented as requested). Shipped when committed with care and excellent packaging. I was very pleased with the end result as was the recipient of this gift.

October 9, 2023
Rated 5 out of 5 stars

It brought tears to my eyes

It brought tears to my eyes. The artist captured my beautiful dog's essence. I wish I would have purchased a smaller size, I didn't realize how large it would be which limits where I can put the painting.

September 21, 2023
Rated 5 out of 5 stars

Beautiful and accurate work!

The artist was great to work with,sending updates for review and editing, until I was satisfied with the colors and representation. The finished portrait looks exactly like my son's beloved Labrador, "Maddux". I presented it as a Christmas present.....total win!

February 14, 2023
Rated 5 out of 5 stars

A+ service

A+ service. Team are always available and willing to help, quick service.

February 12, 2022
PortraitsOnDemand logo

Reply from PortraitsOnDemand

We are very happy to hear about your satisfaction, Amy. Thank you!

Rated 5 out of 5 stars

All around great service

Great quality and fast turnaround.

November 25, 2021
PortraitsOnDemand logo

Reply from PortraitsOnDemand

Thank you for your wonderful feedback, Glenn. It means a lot to our team!

Rated 5 out of 5 stars

Very easy to order and to communicate…

Very easy to order and to communicate what you want or don't want in portrait. I would and will recommend PortraitsOnDemand to anyone that is thinking of having one done by an artist.

November 16, 2021
PortraitsOnDemand logo

Reply from PortraitsOnDemand

We are very happy to hear about your satisfaction, William. Thank you for your feedback!

Rated 4 out of 5 stars

Good likeness

I am pleased with the portrait I ordered. I have a critical eye and think I would have requested more adjustments than I did and it would have looked better in a smaller size. My advice is to consider the size and anything in the photograph you would like subdued or omitted at the outset which would leave you delighted with the result

October 26, 2021
PortraitsOnDemand logo

Reply from PortraitsOnDemand

Irene, we are very happy to hear about your satisfaction with the portrait. Thank you for your honest feedback!

Rated 5 out of 5 stars

Excellent service

Really delighted with our beautiful painting highly recommend portraits on demand. The customer service was prompt and the team delivered a beautiful replica of the picture we had sent to them.

October 4, 2021
PortraitsOnDemand logo

Reply from PortraitsOnDemand

It is a pleasure for our team to hear your wonderful feedback, Mai. Thank you!

Rated 5 out of 5 stars

Beautiful paint

Beautiful paint! brilliant designs! nice frames!! highly recommend.

September 16, 2021
Unprompted review
PortraitsOnDemand logo

Reply from PortraitsOnDemand

Thank you for your feedback, Sabrina. We are very happy to hear about your satisfaction!

Rated 4 out of 5 stars

The painting is fine

The painting is fine. The frame is okay, but we’ll need to have it redone. I’d say 4.5 out of 5.

September 12, 2021
PortraitsOnDemand logo

Reply from PortraitsOnDemand

We are happy to hear about your satisfaction, Richard. Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look